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The Customer Engineer serves as the technical bridge between Koi engineering and Palo Alto's customer-facing teams, enabling Domain Consultants and support teams to successfully run POVs, deploy Koi, and support customers at Job Description
We are looking for a highly technical and customer-focused Customer Engineer to join the Koi team. This role operates at the intersection of engineering, support, and pre-sales solutions, and is critical to scaling Koi across Palo Alto Networks.
As a Customer Engineer, you will sit closely with the Koi engineering team and develop deep expertise in Koi's architecture, capabilities, and roadmap. You will enable Domain Consultants (DCs) to effectively run Proof of Value (POV) engagements, and empower support teams to deliver high-quality service to customers using Koi. In this role, Customer Engineers translate live customer issues into actionable engineering fixes, taking full ownership of the bug-resolution lifecycle and the safe deployment of updates directly to customers.
Key Responsibilities
Act as a technical bridge between Koi engineering and Palo Alto customer-facing teams
Own the end-to-end resolution of technical issues, from diagnosing complex bugs to managing their seamless deployment to customer environments.
Develop deep expertise in Koi's product, architecture, and internal systems
Enable Domain Consultants (DCs) to successfully run POVs, including deployment, troubleshooting, and demonstrating value to customers
Support Palo Alto support teams in diagnosing and resolving customer issues
Build internal tools and systems that allow DCs and support teams to answer questions and perform initial triage independently
Improve scalability by reducing dependency on engineering for routine support and POV-related issues
Own or lead triage of the most complex and high-impact customer issues
Partner with engineering to identify root causes and drive long-term fixes
Identify recurring friction points in POVs and customer deployments, and work to eliminate them
Contribute to internal documentation, troubleshooting guides, and playbooks
Impact:
Provide the team with seamless technical resolutions to unblock customer issues
Increase success rate and quality of POVs led by Domain Consultants
Improve customer onboarding and time-to-value for Koi
Reduce escalation load on engineering teams
Improve overall customer experience and product reliability.

We are looking for a Senior Product Manager for our Prisma Browser product in Tel Aviv.
The Prisma Access team develops the market-leading Secure Enterprise Browser, bringing to market a unique and innovative approach to delivering security and enabling work on any device. The solution, based on a browser, provides zero trust access, data protection, threat prevention and low-level security mechanisms, all coupled with advanced policy and analytics functions for the security admin.
Were looking for a Senior Product Manager who could take a leading position in the team, research and build product strategy in one of our product themes, lead features end-to-end by creating and owning particular flows, and work with the engineering and field teams to deliver the best Secure Enterprise Browser in the market.
More information about Prisma Browser can be found here(opens in new window)(opens in new window).
Key Responsibilities
Own the strategy of a product theme - product capabilities that deliver customer value in a wide category such as data protection, threat prevention, admin policy configurations, and more.
Research the market, competition and technologies, to develop a product strategy, vision and roadmap.
Prioritize features for development and specify the technical requirements. As a Senior Product Manager, you will have your own organic engineering squad.
Work with product designers to create a compelling UI/UX for development.
Drive the delivery of your features.
Work with the field to get direct customer feedback, and learn from our friendly partners in the market.
Become an expert in your domain, and be the leading go-to person within the org.

Be part of Analyzing, designing and developing new features for the Palo Alto IDIRA web interfaces and backend infrastructure for a fast growing SaaS enterprise product. Take part in feature development from the requirement definition stage to final deliverable.
Lead and own various development efforts in the group (Backend/Frontend)
Research platforms and frameworks in the Server side, Cloud and Container Orchestration domains, Web, UI.
Produce quality products that meet high security, stability and performance standards
Diverse technology stack using various programming languages such as Java Spring Boot, Angular 19+.
Member in a highly talented cross-functional development team, built of developers, architects and QA, in an agile oriented environment
Report to R&D Manager.

Join us and be an essential part of the team that powers the intelligence behind HUMANs defense against online threats - helping to keep the internet human!
What you'll do:
Drive the design, development, and optimization of advanced JavaScript techniques to collect signals (user behavior, device characteristics, browser APIs) securely and efficiently.
Own the full code lifecycle: architecture, development, deployment, monitoring, and continuous improvement.
Collaborate closely with Product, Research, Security, and Engineering teams to align technical execution with broader product goals.

We are looking for a passionate, highly technical, AI-driven and self-driven Senior Staff Product Owner (PO) to join our R&D department for our Privilege Cloud PSM team.
In this role, you will bridge the gap between high-level business requirements and engineering execution. You will own the entire development lifecycle-from product backlog management and functional design to successful production deployments.
As a pivotal leader in the R&D ecosystem, you will work closely with Engineering Group Managers , Product Management, Customers, Professional Services, and peer Product Owners to deliver world-class privilege access management (PAM) security solutions.
What You Will Do:
Backlog & Roadmap Ownership: Own the technical roadmap and product backlog for PSM, prioritizing features, tech debt, and non-functional requirements (NFRs) to support PSM business goals and deliver value to our customers.
Functional Design & Discovery: Translate complex business requirements into detailed functional designs, user stories, and acceptance criteria. Lead ongoing backlog refinement and grooming sessions.
Cross-Functional Collaboration: Serve as the primary technical focal point for R&D stakeholders and Product Management. Participate in select customer sessions to validate technical designs and understand real-world deployment challenges firsthand.
Project Orchestration: Partner with Team Leaders, Group Managers and other POs to coordinate and drive complex, cross-team projects to on-time delivery
AI-Augmented Product Workflows: Leverage modern Generative AI and product automation tools to accelerate backlog refinement, quickly draft robust user stories/acceptance criteria, and efficiently synthesize customer feedback.

As a Senior AI Software Engineer on our Generative AI foundation team, you will build AI agents and shared infrastructure that power GenAI capabilities across the company. You will be involved in the full software lifecycle, from fast-moving prototypes to production-grade systems, enabling our companys product lines to adopt agentic workflows safely and at scale. You will collaborate with product managers, researchers, and engineers to translate ideas into robust services, bringing a pragmatic mindset to experimentation, iteration, and operational excellence.
Your Impact:
Engage in the full software lifecycle, from fast-moving prototypes and POCs to production-grade, observable systems.
Collaborate with product managers, researchers, and engineers to translate ideas into robust services.
Work hands-on with leading LLMs and the modern agentic ecosystem, leveraging a wide range of AWS services.
Use cutting-edge frameworks and techniques to develop, evaluate, and continuously improve solutions.
Implement solid design, flexible implementation, strong telemetry, and production feedback loops.

'we are looking for a Senior Software Engineer to join our team responsible for the machine identity and access offering, designing and developing services used as part of our companys SaaS products.
The team designs and develops services that integrate closely with leading cloud vendors like AWS, Azure, GCP, and many other DevOps services and tools, providing managed access to sensitive assets in the organization.
In this role, you will be using advanced AWS microservices, with Ruby, Golang, Java and Python through the entire SDLC from planning to production.
The team collaborates with security architects, product managers, and other development teams.
Together we produce complex and advanced solutions that meet the highest security standards and NFRs.
We are looking for someone energetic and versatile to join our family and help us achieve our goals.
Design and develop new features using container-based architectures
Research new technologies and platforms
Be a member of a highly talented cross-functional development team of developers, architects, and QA engineers, in an agile oriented environment
Participate in continuous and iterative engineering cycles, emphasizing code quality, supportability, scalability, and performance.

We are seeking a Senior Backend Engineer to join the Sightline detection engineering team. You will design, build, and operate high-scale, low-latency backend services that score and protect web and API traffic against automated abuse, working at the core of real-time detection platform.
What youll do:
High-Scale Engineering: Design, build, and maintain distributed, high-throughput backend services processing hundreds of thousands of requests per second with strict tens-of-milliseconds latency targets.
End-to-End Ownership: Own services from architecture and implementation to deployment and reliability. This includes full-stack instrumentation (monitoring, alerting, and tracing) to detect and mitigate production issues.
Product Innovation: Implement and evolve real-time detection and decisioning flows within the Sightline Cyberfraud Defense platform, collaborating with security researchers, data science, and product teams.
Cloud-Native Operations: Build and operate services in a Kubernetes environment using a modern GitOps stack (Go, Kafka, Redis, MongoDB, BigQuery, ArgoCD, Pulumi, Crossplane), ensuring robust rollout strategies and safe migrations.
AI-Forward Engineering: Demonstrate a deep passion for the AI-first development frontier and an expert-level ability to leverage assistants and agents to radically accelerate the entire lifecycle - from architectural scaffolding to automated tasks, skills, and complex debugging/testing.
Cross-Functional Collaboration: Partner with adjacent teams to design end-to-end flows that balance security, performance, and customer experience.
Technical Leadership: Contribute to technical design reviews and code reviews, raising the bar for quality and operational excellence across the team.

If you are an innovator at heart and passionate about redefining how organizations secure modern environments end-to-end, we're looking for you. This is an opportunity to join an exceptional group of researchers working on a startup-level product within the largest security company, helping revolutionize how organizations protect their Kubernetes and hybrid cloud environments.
Key Responsibilities
Contribute to a team of talented security researchers focused on defending organizations as they transition from on-premises data centers to modern cloud and Kubernetes infrastructure.
Drive the execution of research initiatives to uncover novel techniques for detecting and responding to sophisticated attacks targeting hybrid and cloud-native environments.
Define and prioritize detection use cases, relevant datasets, and innovative analytic approaches combining runtime visibility and posture management across diverse platforms.
Stay up to date with the latest attacker methodologies, APT campaigns, and TTPs to ensure our detection capabilities stay ahead of evolving threats in both legacy and cloud contexts.
Simulate real-world attacks and perform deep behavioral analysis to inform and validate detection content.
Collaborate across engineering, product management, and go-to-market teams to deliver impactful security solutions.
Share insights with the security community through blogs, conference talks, and publications.

We are looking for a Senior Detection Researcher to join us and play a key role in designing the next generation of our detection and enforcement systems.
What You'll Do:
Lead research initiatives to design, implement, and deploy innovative detection methods at scale, from early-stage discovery to production rollout.
Investigate adversarial attack patterns, dissect how threat actors operate, and develop countermeasures that are resilient to adaptation and evasion.
Engineer and curate features across large-scale data pipelines (Reputation signals, behavioral signals, network-level attributes) to fuel detection models and algorithms and reputation systems.
Collaborate closely with engineering, product, security research, data science, and incident response teams to translate research findings into production-grade enforcement rules and models.
Leverage AI tools daily to maximize output and drive high-quality results
Own end-to-end customer-facing research for strategic accounts. conduct deep-dive traffic analysis, resolve complex escalations, and drive detection improvements based on real-world adversarial activity.
Contribute to the team's detection quality practices by reviewing colleagues' work, monitoring production anomalies, and iterating on precision/recall trade-offs.

As a Senior/ Principal/ Senior Principal Software Engineer at Cortex Cloud, you will serve as a primary technical architect and visionary for our core communication infrastructure. This role is focused on the critical server-side backbone that facilitates high-scale bidirectional communication between our cloud services and client-side applications.
You will be responsible for the architectural integrity of systems that receive massive data inflows from the field and reliably broadcast intelligence back to millions of endpoints. This is a high-impact leadership role requiring a blend of deep technical mastery in distributed systems and the ability to influence technical strategy across the organization.
Key Responsibilities
Architectural Strategy & Vision: Define and drive the multi-year technical roadmap for our server-side communication infrastructure, ensuring the platform remains resilient and performant under extreme load.
High-Scale Communication Infrastructure: Lead the design and implementation of backend systems optimized for receiving high-scale data from client-side apps and distributing data back to a vast ecosystem of endpoints.
Technical Leadership & Influence: Act as a force multiplier by providing technical guidance to multiple engineering teams, aligning them on shared protocols, architectural standards, and communication patterns.
Drive Engineering Excellence: Champion a culture of high engineering rigor, focusing on deep observability, low-latency data distribution, and runtime stability for mission-critical production environments.
Cross-Functional Collaboration: Partner with Product Management, Infrastructure, and Client-Side Engineering teams to evaluate technical trade-offs, mitigate risks, and ensure seamless end-to-end data flow.
Innovation & Prototyping: Spearhead the evaluation of emerging technologies and lead "proof of concept" initiatives for next-generation transport layers and messaging paradigms.
Technical Mentorship: Invest in the growth of Senior and Staff engineers through deep-dive design reviews, code audits, and hands-on pair programming on the most critical paths.
Strategic Customer Engagement: Support the business by leading technical deep dives with strategic customers, translating complex architectural concepts into actionable confidence for our partners.

As a Solution Engineer for Next-Gen Trust Security (NGTS), you are the premier technical subject matter expert for Palo Alto Networks' Machine Identity Management portfolio. Following our integration with our company, you will lead the technical charge in transforming how enterprises manage cryptographic trust.
You will be responsible for defining technical solutions that secure critical business imperatives, evangelizing our "better together" integration of Certificate Lifecycle Management (CLM) and Zero-Touch Public Key Infrastructure (ZTPKI) within the Strata Cloud Manager (SCM) platform. You will serve as the technical bridge between the Network Security teams and Identity stakeholders, ensuring that enforcement systems (NGFW/SASE) stay synchronized as certificate lifecycles compress.
Your Impact
Technical Win Leadership: Lead Proof of Value (PoV) engagements and technical validations for NGTS, ensuring a high technical win rate by demonstrating operational resilience and outage elimination.
Solution Architecture: Design unified cryptographic governance models within Strata Cloud Manager that align certificate operations with network enforcement.
Strategic Execution: Identify critical projects and actions required to achieve a customer's desired security end-state; eliminate sales obstacles through creative and adaptive problem-solving.
Market Evangelism: Act as a thought leader on the "Cryptographic Reset," educating CISOs and VP-level stakeholders on the risks of 47-day certificate lifecycles and the path to Post-Quantum Cryptography (PQC).
Product Advocacy: Share industry experience regarding customer usage patterns to provide feedback to product teams on how to make NGTS/MIM easier for customers to adopt fully.
Strategic Discovery: Conduct deep-dive discovery sessions to uncover unmanaged or "rogue" certificates using network-native discovery tools.
Cross-Functional Collaboration: Partner with Solutions Consultants (SCs), Account Managers, and the company MIM Specialist team to build and execute account-based pursuit strategies.
Platformization: Drive the adoption of Secure Flex credits by showing customers how to consolidate siloed CLM/PKI tools into a centralized control plane.

In enterprise cybersecurity, data is king - but only if you can ingest it, orchestrate it, and act on it instantly.
As a visionary, technically sharp Senior Product Management Leader, you will own the foundational engine of the Cortex platform. In this high-impact role, you will lead a dedicated team consisting of a Product Manager (PM) and a Technical Marketing Engineer (TME) to build a seamless, world-class ecosystem of 1st and 3rd-party integrations, out-of-the-box security content (playbooks, packs), and a thriving Cortex Marketplace. You will be driving the strategy for how our customers onboard, connect their entire security stack, and automate their defenses at scale.
Your Impact
Lead & Mentor: Manage and scale a high-impact team, providing strategic product direction to your Product Manager and technical/go-to-market guidance to your Technical Marketing Engineer.
Own the Cortex Ecosystem: Define the vision and roadmap for our 1st and 3rd-party connector strategy, ensuring flawless data ingestion, integrity, and depth across the platform.
Supercharge Automation & Content: Drive the lifecycle of high-value platform content-including automated playbooks, integration packs, and streamlined onboarding workflows that turn complex security data into immediate value.
Scale the Marketplace: Treat our Marketplace as a strategic product lever, maximizing the velocity, quality, and adoption of community and partner integrations.
Drive Platform-Wide Synergy: Act as a central bridge, collaborating closely with Engineering, Security Research, and peer PMs across XSIAM and Cortex modules (XDR, Cortex Cloud, Exposure Management) to deliver a unified, elite security experience.

We are seeking a Windows Internals Engineer for our Tel Aviv R&D center. In this role, you will be a key member of the team that designs and develops the low-level Windows components for our revolutionary Cortex XDR endpoint security product, directly contributing to our mission of protecting our digital way of life from advanced cyberattacks.
Key Responsibilities
Contribute to the research and development of Windows drivers, services, and other system-level components.
Challenge the status quo by finding and implementing innovative solutions to counter sophisticated cyberattacks.
Proactively collaborate and exchange information with engineers, security researchers, and product managers to lead projects and initiatives.
Design, develop, and debug complex, high-performance, multi-threaded code in C++.
Conduct in-depth analysis of system internals and focus on the details to produce robust, high-quality security features.
Apply learning from security research and reverse engineering to simplify complex problems and develop practical solutions.

Join Palo Alto Networks IDIRA Product Management team in the exciting and rapidly emerging space of Agentic identity.
As Product Manager, you will lead the roadmap for Agentic Identity part of the IDIRA product management team. This domain is new and evolving quickly, so youll need to be comfortable with ambiguity, proactive research, and rapid execution to set the industry standard for how autonomous agents are authenticated and governed in organizations.
Develop deep expertise with identity management, authentication and authorization standards relevant to Agentic AI, and apply this knowledge to shape product strategy and execution.
Define and execute the roadmap for IDIRA - Agentic Identity solution, ensuring we set the industry standard for Agentic Identity authentication, authorization, lifecycle, and governance.
Act as the primary advocate for the developer experience ensuring security solutions smoothly integrate into programmatic agent development without friction.
Partner with customers and lead interviews to inform product direction and validate new market standards.
Work closely with other Product Managers and cross-functional units to leverage IDIRAs existing assets, align them to the Agentic Identity challenges.
Move fast and iterate-this domain is evolving rapidly, so youll need to research, validate, and execute quickly, adapting to new requirements and opportunities as they arise.
Prioritize high-impact deliveries that address urgent market demand