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we are looking for a Customer Support Specialist.
As a Tier 1 Customer Support you will be responsible for:
Be the first line of defense and escalation for any technical issues
Elegantly handle customer requests and maintain SLA & customer satisfaction
Escalate and own issues internally and externally with service providers / partners
Extend our knowledge base
Work across departments (Engineering, DevOps, Prof Services, etc.) to resolve customers issues

Required Senior Data Scientist - AI Research Group
TLV - ISR Full-time Mid-Level
About The Position
We redefine cyber defense vision by combining AI and human expertise to create products that protect nations and critical infrastructure. This is more than a job; its a Dream job. This is where we tackle real-world challenges, redefine AI and security, and make the digital world safer. Lets build something extraordinary together.
Our AI cybersecurity platform applies a new, out-of-the-ordinary, multi-layered approach, covering endless and evolving security challenges across the entire infrastructure of the most critical and sensitive networks. Built as part of a broader sovereign AI platform, our technology is designed to operate in on-premise, private cloud, and air-gapped environments, enabling nations to maintain full control over their data, infrastructure, and AI capabilities. Central to our proprietary Cyber Language Models are innovative technologies that provide contextual intelligence for the future of cybersecurity.
Our talented team, driven by passion, expertise, and innovative minds, inspires us daily. We are not just dreamers, we are dream-makers.
The Dream-Maker Responsibilities
Conduct hands-on research and development of state-of-the-art models, algorithms, and systems.
Lead research projects end-to-end from problem formulation, ideation, and experimental design to prototyping and transition into production.
Explore new methodologies and develop creative approaches to solve complex challenges.
Identify ambitious research directions and invent novel approaches to solve complex, high-impact problems.
Shape the research roadmap and influence long-term technical strategy across the organization.

we are seeking a hands-on IT Team Lead to lead and scale our local IT operations. This role combines technical expertise with strong leadership, ensuring the companys infrastructure, systems, and support processes run securely, efficiently, and reliably.
The IT Manager will own all aspects of day to day IT operations from help desk and endpoint management to systems administration, security implementation, and IT strategy execution. This is a leadership position for someone who thrives on solving complex problems, driving operational excellence, and mentoring a growing technical team.
Key Responsibilities:
Management and Leadership-
Lead and mentor the IT team, including full time and student members.
Build and maintain a service oriented culture focused on reliability, security, and continuous improvement.
Define and track IT operational KPIs, SLAs, and process documentation.
Writing documentation and maintaining the teams knowledge base.
Collaborate with other departments to ensure smooth technology operations and compliance alignment.
Deal with Technical and managerial escalations.
Hands-On Technical Operations-
Serve as the senior escalation point for technical incidents, outages, and escalations.
Manage and maintain company IT infrastructure, endpoints, and network environment.
Oversee user lifecycle management onboarding, offboarding, permissions, and access control.
Administer SaaS platforms such as Google Workspace, Atlassian, Slack and HubSpot.
Deploy and manage MDM systems (Jamf, Intune) for endpoint compliance and security.
Lead automation initiatives using scripting tools .
Ensure system reliability, patch management, and IT asset tracking.
Maintain and enforce IT security standards and best practices.
Preferred Qualities-
A player-coach mindset equally comfortable managing people and solving technical issues.
Strategic thinker who builds scalable, secure IT processes.
Empathetic leader who develops and motivates team members.
Strong ownership mentality and accountability for service quality.
Ability to thrive in a high growth, fast-paced environment.

Required Senior Data Scientist
Tel Aviv Full-time
About The Position
We redefine cyber defense vision by combining AI and human expertise to create products that protect nations and critical infrastructure. This is more than a job; its a Dream job. This is where we tackle real-world challenges, redefine AI and security, and make the digital world safer. Lets build something extraordinary together.
Our AI cybersecurity platform applies a new, out-of-the-ordinary, multi-layered approach, covering endless and evolving security challenges across the entire infrastructure of the most critical and sensitive networks. Built as part of a broader sovereign AI platform, our technology is designed to operate in on-premise, private cloud, and air-gapped environments, enabling nations to maintain full control over their data, infrastructure, and AI capabilities. Central to our proprietary Cyber Language Models are innovative technologies that provide contextual intelligence for the future of cybersecurity.
Our talented team, driven by passion, expertise, and innovative minds, inspires us daily. We are not just dreamers, we are dream-makers.
The Dream-Maker Responsibilities
Conduct hands-on research and development of cutting-edge models
Take research projects from ideation to deployment and production
Work closely with domain experts and the engineering department to improve and create new innovative solutions.
Help define the AI product roadmap.

we are looking for a NOC Team Leader.
The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company's production systems, infrastructure, and applications. This hybrid role bridges traditional reactive monitoring (Network Operations Center - NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering - SRE).
Key Responsibilities:
Operational Leadership: Directs 24/7 NOC and SRE teams, managing incident response, service uptime, and operational excellence.
Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation).
Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error.
Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence.
Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement.
Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements.

The role of IT end point specialist will be focused on providing excellent Tier 2 Support to Strauss employees and lead the management and deployment of IT Endpoints, including desktops/ Laptops, Printers, Mobile Devices, V.C equipment and more.
Responsibility for standardizing endpoint configurations, supporting clients related endpoint issues, documenting systems/ KB articles, upgrading and maintaining systems, and exercising continual improvements. Also maintains inventory and manages endpoint life cycle. And managing client issues and resolving problem/ticket escalation from various teams, including helpdesk and support providers.

we are looking for a Partner Relationship Manager for Partnerships Acquiring. The partnership channel supports fast-growing innovative partners like Paynt, CCV, Mollie, and Littlepay.
Through our partnership channels, supports thousands of small to mid-size merchants.
We have a track record of growth with Payment Facilitators and Independent Sales Organizations due to our strong product offering.
We pride ourselves on our customer intimacy and being able to act fast to meet our partners' evolving needs.
The Partner Relationship Manager is responsible for building up and maintaining a strong relationship with current and future partners . This involves being a part of the sales cycle and managing the partner relationship. Communications and relationship management with key partners are mostly held at the C-level.
The successful candidate will be someone of the calibre and ability to make an immediate impact. They will need to be comfortable working in a business that operates at a pace and cuts through any complexity.
They will have intellectual horsepower, resilience, and strong interpersonal skills to get different teams aligned for large projects.
The role will involve some travelling to meet partners across Europe.
Responsibilities:
● Manage the Commercial, Contractual, and Strategic activity for a designated list of partners
● Regular engagement with partners as a representative of the business to identify partners' needs
● Create and drive strategic Relationship Management within each designated account to increase revenue and ensure stickiness
● Maintain positive relationships with clients and manage expectations
● Work closely with the product team, sales, support, marketing, and management to continuously drive the best experience for our existing and potential partners.
●Manage and prepare quarterly business reviews with partners.
● Look for, and close, up-sell opportunities with partners for other products that the company may offer that are not currently being utilised by the partner.

We are looking for a Payment Operations - Issuance Specialist to manage the full lifecycle of our Mastercard Card Issuing Programs. This role ensures accurate setup, configuration, and ongoing operations of card products, acting as the subject matter expert for BIN management and issuance processes.
Key Responsibilities:
Card Operations: Oversee the end-to-end operational lifecycle of Mastercard Issuing programs. This includes managing the transition from initial technical configuration and program setup to the successful rollout of card products for both new and existing clients.
BIN & Product Management: Request, allocate, and configure BINs; manage product attributes (currency, product type, restrictions) and ensure compliance with Mastercard rules.
Configuration Workflow: Maintain structured workflows for client card setup requests with accuracy and proper documentation.
Technical Liaison: Serve as the operational contact for Product, Engineering, Compliance, and Customer Success teams.
Issue Resolution: Troubleshoot and resolve card issuing, BIN setup, and transaction processing issues.

We are looking for a hands-on Revenue Enablement Manager to join our team in Tel Aviv for a temporary 6-8 months period.
This role is focused on driving engagement, communication, and alignment across our Go-To-Market teams. You will play a key role in building internal community, organizing enablement initiatives and events, and ensuring teams have access to clear, up-to-date information and tools.
This is also a great opportunity for a junior profile to gain experience in a fast-paced, high-growth tech environment and get exposure to the exciting world of payments and fintech, while working closely with cross-functional teams across the organization and the globe.
We are looking for someone who can hit the ground running, take ownership quickly, and make an immediate impact.
What Youll Do:
Drive internal community & communication - Build strong engagement across Sales, AMs, Partnerships, and other GTM teams through clear and consistent communication channels (Slack, internal hubs, etc.)
Own event planning & execution - Lead the organization of enablement events such as trainings, workshops, and team sessions (including support for larger initiatives like SKO)
Support enablement programs - Assist in delivering onboarding sessions, ongoing training, and internal updates to keep teams aligned and informed
Create and maintain content - Develop simple, clear materials (presentations, summaries, updates) and ensure content is organized and easily accessible
Leverage AI tools - Use tools such as Claude (and similar) to streamline content creation, communication, and internal processes

we are hiring a Senior Commercial Lead to own and scale two critical revenue engines: Business Development Representatives (BDRs) and Customer Delivery Managers (CDMs). You will think end-to-end about revenue - from pipeline creation, through deal support, to onboarding, retention, and expansion - operating inside a high-risk, highly regulated payments environment where execution and control matter equally.
What Youll Own:
Commercial Performance, End-to-End:
Own outcomes across pre-sale and post-sale execution
Translate revenue strategy into measurable KPIs, operating cadence, and accountability
Drive predictable pipeline, clean handoffs, and retained revenue
Two Distinct Revenue Functions:
BDRs:
Pipeline generation quality and consistency
Inbound and outbound effectiveness
Lead qualification standards and conversion readiness
CDMs:
Merchant onboarding velocity and quality
Delivery execution discipline
Retention, expansion readiness, and revenue protection
Operate with Data as the Default:
Own funnel and lifecycle metrics: pipeline quality, conversion rates, onboarding SLAs, retention, revenue leakage
Identify friction points early and fix them
Be hands-on in dashboards and analysis - not dependent on summaries
Scale Without Losing Control:
Strengthen commercial processes in a complex payments environment
Balance growth ambition with risk, compliance, and delivery realities
Create clarity in selling-to-delivery handoffs
Coach ICs, set performance standards, and build an operating rhythm that scales