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we are looking for an experienced Data Analyst to work with us to drive insights and create stronger visibility in the organization. You will join an innovative, high-performance team and work with cutting-edge technologies in a dynamic environment.
Key Responsibilities:
The role is focused on the marketing domain, working closely with growth, performance marketing, and user acquisition teams.
You will analyze marketing funnels, campaign performance, and attribution models to optimize ROI and drive scalable growth.
This position requires a strong understanding of marketing metrics (CAC, LTV, conversion rates) and the ability to translate data into actionable marketing insights.
Build Specialization-specific operational dashboards.
Develop an analytics framework in collaboration with business process improvement and operations management.
Quarterly planning and roadmapping in collaboration with operations management and product team.
Write monthly Specialization-specific performance reports; written reports should show methodology with detailed statistical analysis, a summary of key findings, and recommendations.
Incubate, operationalize, and streamline Product launches; including Friction Optimization to improve user experience.

As a Senior Data Science Researcher in our Workforce Management group, you will be part of a cross-sectional team working at the intersection of machine learning, GenAI, agentic AI, ML-Ops and Operations Research. You will develop the next generation of our companys Workforce Management solution for our customers contact centers - forecasting work volume, scheduling agent shifts, managing time-off requests, and owning the full lifecycle of the work schedule, in a high-stakes production environment serving many customers. Our solution has been recognized as the market leader for over 10 years.
How will you make an impact?
Developing end-to-end ML systems, tailored to specific project needs, to train and serve production-level models in a high-stakes environment.
Deploying GenAI and agentic AI systems to customers in production, improving on existing solutions or creating new services from scratch.
Designing and building agentic AI flows - tool use, multi-step reasoning, and orchestration.
Forecasting work volume and optimizing shift schedules using time-series methods and mathematical optimization.
Integrating new features and solutions into large existing software systems, stringing multiple disciplines together.
Running unstructured evaluation processes - finding noteworthy phenomena, experimenting, and feeding conclusions back to the team.
Owning projects end-to-end, leading team members and colleagues to efficient planning and delivery.

The Chief Architect at our company Actimize owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.
This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.
How will you make an impact?
Architectural Vision & Strategy
Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.
Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.
Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.
Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.
Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.
Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.
Security, Compliance & Resilience
Embed security, privacy, and regulatory compliance into the architecture by design - addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).
Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.
Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.
Governance & Standards
Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar - proportionate enough to enable speed rather than obstruct it.
Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.
Leadership & Influence
Lead and mentor a community of architects and senior engineers; grow architectural capability across teams.
Build consensus across product, engineering, security, operations, and commercial stakeholders, and make decisive calls when consensus isn't reachable.
Represent the company's technical vision with key customers, partners, and prospects, and in due-diligence and pre-sales conversations for strategic deals.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities:
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

we are seeking a skilled and experienced DevOps Engineer to design, plan and implement scalable, reliable and robust system infrastructure to support the companys rapid business and traffic growth.
You will join an innovative, high-performance team and work with cutting-edge technologies in a dynamic and agile environment.
What you'll be doing:
You will take an active part in the challenge of managing a highly available and fault tolerant production environment.
You will assist in identifying and resolving performance concerns and operational bottlenecks, debug complex pitfalls and advise on system architecture solutions.
You will build, design and maintain self-serve devex tools to increase development velocity and satisfaction.
You will push and impact our systems to be more cost effective, performant and simple to use and extend.

Were looking for a highly skilled Technical Support Team Leader
to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities:
Lead and mentor team members, provide guidance on complex cases, help prioritize workloads, and contribute to continuous improvement of support processes.
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

We are looking for a Senior Release Manager with 5+ years of experience to own the orchestration of our software delivery lifecycle in the cloud native domain.
In this role, you will move beyond traditional coordination to build automated, high-integrity deployment highways.
You will leverage GitOps principles to ensure our cloud-native applications are delivered with speed, safety, and auditability across multiple environments.
As a Release Manager, you will drive the end-to-end release lifecycle, ensuring alignment among teams and stakeholders. You will track and monitor release tasks across Development, QA, DevOps, and Documentation, acting as the central contact for milestone tracking and updates using tools like Slack, JIRA, and GitHub. Identifying and escalating delays, risks, or blockers for timely resolution is crucial to your role.
You will manage dependencies, resolving or escalating gaps to ensure smooth integration of incremental feature development into the main branch. Monitoring feature milestones and readiness for QA, you will communicate intermediate deliverables and coordinate the verification of deliverables merged into GitHub, with JIRA tickets linked to PRs. Ensuring successful CI/CD pipeline completion and system tests, you will escalate issues as needed and facilitate the timely creation and release of builds to QA, ensuring testing readiness.
By overseeing feature verification progress using JIRA dashboards, you will facilitate bug screening with QA, Development, Product, and Architecture teams. Executing security scans and managing vulnerabilities for compliance and release readiness are essential tasks. You will maintain and enforce compliance with predefined release criteria, compiling and reviewing release communications with stakeholders to ensure everyone is informed and aligned.
In this role, your ability to manage multiple moving parts and communicate effectively across teams will be key to ensuring successful and timely releases.
Your role orchestrates cross-functional activities to ensure smooth progression through all release milestones, from kickoff to General Availability (GA).
Your position is reporting to the Director of Operations, and working in close collaboration with Product Managers, R&D Team Leads and developers (QA, DevOps, Dev. Teams).

Were looking for a highly technical and creative Security Researcher to join our research group. This role is central to navigating complex security landscapes, advancing our CNAPP offerings, crafting sophisticated algorithms, and pioneering cloud security research. Working alongside a diverse team, youll explore the cutting edge of cloud and AI-driven security, uncovering critical vulnerabilities, developing novel detection techniques, and driving impactful research publications. Join us in shaping the future of cloud security, where your work not only advances our technology but also deeply resonates with our commitment to exceeding customer expectations, streamlining for simplicity, and tackling challenges with creative solutions.
Responsibilities:
Collaborate with teams across the organization, including Product, Frontend, DevOps, and GTM, to develop and integrate top-tier features.
Conduct deep technical research into cloud-native environments.
Lead initiatives from their inception through to deployment, emphasizing backend system efficiency, scalability, and reliability.
Innovate in Defense Evasion, amplifying the capabilities of our agents and engines.
Forge new paths in cloud security research and cyber security algorithm development.
Deep dive into threat detection and product content that provide deep insights and added value to our customers.