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You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. Youre a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. Youll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means youll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
Provide customers on-site support, deployment and implementation, knowledge transfer, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
Provide post sales technical support, while handling support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Work to reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
Provide on-call support 24x7 on an as needed basis
Travel may be required to customer sites in the event of a critical situation to expedite resolution
Work shoulder to shoulder with the Sales and Sales Engineering Teams.

Required Backend Team Lead
Our Mission
We are all about impact - How often do you get the chance to affect the life of others, across the globe?
Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score or other obsolete metrics.
Our platform does just that, without depending on the traditional banking system.
We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.
Using cutting edge technologies and our global financial network, we provide our customers, individuals or businesses, advanced services including multi-currency account, international Visa card, and real-time cross-border payments, with expertise in hard-to-reach destinations.
Responsibilities:
As a Backend Team Leader, you will lead one of our backend teams and work closely with product, finance marketing, CS and other teams.
You will lead the team professionally, mentor them, and ensure everyone fulfills their full potential.
You will add new capabilities and solve complex issues, always keeping scale in mind.
Scale, accuracy and reliability help us make sure that our proprietary banking core, that supports millions of transactions with volumes topping 1bn yearly, is always up-and-running.

The Cortex Cloud Data Security Posture Management (DSPM) product is responsible for helping customers understand what data they own, how that data is being used, and how to protect their most sensitive data from cyber attacks and compliance breaches. Data is always the target for attackers and is also one of the most important assets an organization owns today. Helping an organization understand their data footprint and security drives priority and helps impact the entire security program.
We are looking for a top-notch Senior software automation engineer to drive our test efforts in the Data Security team. As our engineer you will be in charge of, first and foremost, product quality, design and plan required quality assurance tests, you will develop automation tests and needed infrastructure together with deployment to all known cloud providers using python, and working closely with a development team to address issues that were discovered. The job is deeply hands-on and requires a deep understanding of the product, the environments it runs.
Your Impact
Create detailed and well-structured test plans based on requirements and features crew meetings
Design and writing the infrastructure for regression / progression tests
Develop and execute efficient and stable automated tests
Identifying, reporting, documenting and tracking defect/bug issues
Work closely with our engineering teams to understand business requirements
Excellent verbal and written communication skills
Strong focus on customer satisfaction.

Are you passionate about dissecting the intersection of Identity, SAAS, and Cloud infrastructure? We are looking for a visionary Security Researcher to join our team and redefine how organizations understand and mitigate risks across their SaaS and Cloud ecosystems. In this role, you will be investigating the fundamental ways services are utilized and how their configurations can be exploited by modern adversaries. You will bridge the gap between abstract SaaS & cloud architecture and real-world attack execution, transforming complex research into actionable guidance. If you thrive on deconstructing TTPs and building the blueprints for resilient service usage, this is your opportunity to lead the charge in a world-leading cybersecurity company.
Key Responsibilities
Lead ongoing investigations into the risks associated with SaaS, Identity and Cloud platforms, focusing on how these services are integrated within broader environments.
Analyze the functional 'how-to' of cloud services to identify inherent risks and develop robust strategies for secure implementation and usage.
Stay ahead of the curve by researching real-world attacker methodologies and translating these behaviors into practical mitigation strategies.
Design and execute high-fidelity attack simulations in lab settings to observe adversarial behavior firsthand, specifically focusing on identity-based and SaaS.
Create comprehensive research outcomes that guide customers on how to use services securely from the ground up.
Foster a culture of excellence within a diverse team of experts, sharing insights that influence the next generation of cloud and identity security products.

We are a strong, fast-moving team developing advanced solutions in one of our companys most innovative areas - Identity Security.
Were looking for an exceptional Senior Frontend Engineer with deep technical skills and a passion for creating exceptional user experiences. Youll join a team that values clean, scalable architecture and high-quality code, working closely with product, UX, and backend teams to deliver impactful features that protect our customers from evolving cyber threats.
Key Responsibilities
Design and develop next generation frontend application
Take responsibility and lead the development of multiple components of the system in a dynamic environment
Work closely with our UI/UX experts, designers and product managers to create visionary cyber security products
Research, design and develop complex data visualization solutions.

Join a team redefining cloud security operations across Cloud Detection & Response (CDR) and Cloud Security Posture Management (CSPM). Our team operates at the intersection of security, engineering, and large-scale cloud operations. We build products that help organizations detect threats faster, respond with confidence, continuously reduce risk, and secure modern cloud environments at scale. This is an opportunity to help shape the future of autonomous cloud defense by building technology that turns security signals into meaningful action.
Key Responsibilities
Help build the next generation of the Autonomous Cloud SOC by transforming detections, posture findings, and emerging threats into intelligent investigation and response workflows.
Design and build automated playbooks that investigate security signals, gather evidence, assess blast radius, validate risk, and guide or execute response actions.
Work across cloud control planes, identity systems, Kubernetes environments, network telemetry, and posture data to turn signals into high-confidence outcomes.
Leverage existing detections, continuously improve investigation logic, and ensure response workflows remain effective as cloud environments and attacker techniques evolve.

Are you a master of the AI lifecycle who can thrive at the intersection of deep learning research, cybersecurity and large-scale production systems? Do you possess the rare ability to jump into a complex technical crisis, diagnose a bottleneck in a Small Language Model (SLM), and lead a team to a production-ready solution?
As a Distinguished AI/ML Architect, you will be the premier technical authority across the Cortex AI/ML organization. You will serve as the "force multiplier" for multiple AI & ML teams, ensuring that our AI strategy - from endpoint-deployed DL/ML models to cloud-scale agentic products - is executed with world-class precision. You will operate as the primary technical architect and hands-on leader for our most ambitious and difficult initiatives.
Key Responsibilities
Operate at the forefront of AI and cybersecurity, leveraging vast datasets to design and deploy innovative defense mechanisms.
Provide horizontal technical leadership across endpoint, cloud, and agentic AI teams to ensure architectural excellence.
Oversee the design and deployment of different model architectures to guarantee scalability and high-performance standards.
Spearhead high-difficulty initiatives and new research frontiers, moving them from ambiguity to production.
Resolve complex technical bottlenecks across the stack, optimizing model efficiency and runtime performance.
Align research and engineering efforts to transform advanced models into robust, production-grade products.