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we thrive The Tier 2 Technician serves as a senior Technical Support resource responsible for handling complex customer and internal support cases escalated from Tier 1. This role requires strong technical troubleshooting capabilities, cross-functional collaboration, ownership of critical incidents, and a commitment to delivering high-quality resolutions while maintaining excellent Customer Experience. Key Responsibilities Advanced Technical Support & Troubleshooting - Investigate, diagnose, and resolve complex software, hardware, system, and integration issues escalated from Tier 1 support, including log analysis and root cause identification. Escalation & Critical Incident Management - Own high-priority and critical support cases, ensuring SLA compliance while coordinating resolution efforts across Product, R&D, Engineering, QA, Operations, and Customer Success teams. Incident Investigation & Root Cause Analysis (RCA) - Lead incident and problem management activities, document findings, implement corrective and preventive actions, and drive long-term solutions for recurring issues. Issue Reproduction & Solution Validation - Reproduce customer-reported issues, validate fixes, and ensure solutions effectively resolve identified problems. Knowledge Management & Team Enablement - Create and maintain technical documentation, troubleshooting guides, and knowledge base articles, while mentoring Tier 1 support teams and sharing technical best practices. Continuous Improvement & Support Readiness - Analyze support trends, identify operational improvement opportunities, participate in product release validation, and recommend enhancements to support processes, tools, and workflows.
Country:
Israel
City:
Herzliya

We are seeking an experienced Network Engineer to join our Network & Cloud Operations team. This role is responsible for investigating complex network and service issues, implementing and improving monitoring solutions, leading technical escalations, contributing to RCAs, and building workflows that streamline investigation processes for lower NOC and Support tiers.
As part of the Network & Cloud Operations team, the engineer will play a key role in ensuring the performance, reliability, and scalability of our companys network services. The role requires close collaboration with Engineering throughout the lifecycle of new versions and network features, from design review and operational readiness to production rollout, validation, and continuous improvement. This includes providing operational feedback on new network capabilities, helping define production requirements, and ensuring smooth adoption of new technologies across our companys global network.
Key Responsibilities:
Implement and improve network monitoring and alerting systems to proactively detect service-impacting issues.
Lead escalations of critical network and service incidents, coordinating with Engineering, Support, Security, and Operations teams.
Investigate and resolve complex network issues beyond standard NOC and Support tiers.
Contribute to RCAs by providing technical analysis, impact assessment, mitigation actions, and prevention recommendations.
Work closely with Engineering on new versions, features, and network capabilities, including design feedback, production readiness, rollout validation, and post-release monitoring.
Participate in CHNG management processes, service-component deployments, release pipelines, and production rollouts.
Create runbooks, workflows, and investigation procedures to improve troubleshooting efficiency across NOC team.
Identify recurring issues and operational gaps to drive improvements in network stability, monitoring, alerting, and automation.

We are seeking a highly skilled Senior Communication PHY Algorithms Engineer.
This senior role is focused on the end-to-end research, design, and implementation of digital receivers for proprietary drone communication signals.
Responsibilities:
Mathematically characterize complex communication and signal detection problems. Analyze and assess design trade-offs based on both performance metrics and implementation complexity.
Develop and maintain simulations using MATLAB and Python.
Design digital receiver modules to be implemented either by FPGA of SW.
Implement features directly in SW or technically lead and verify the FPGA implementation efforts of the FPGA engineer.
Accompany the integration process of the feature until its end-to-end operation.

We are seeking a passionate QA Engineer to join our FW testing team. This position will be part of our growing team, which enables our products to meet the industry-leading benchmarks of efficiency and quality. As a Firmware QA Engineer, you will be immersed in the latest advancements and actively contribute to developing world-class products. Your efforts will directly impact the performance and quality of our offerings, ensuring they consistently meet industry-leading standards.

We are looking for an ideal candidate who will be actively involved in testing industry-leading features in the FW sector, able to rapidly acquire new feature knowledge, conduct both manual and automated tests, and contribute to the development of automation systems.

What you'll be doing:

Review arch design and requirements documents for new features introduced in several domains like HCA, Data Center GPU Platforms, Switch

Design, develop, and perform tests for the new features, as part of FW GA or update releases.

Automate newly added tests in the existing automation framework, and add new capabilities and features to the framework.

Report bugs found during execution, assist with reproduction and debugs to understand root cause, verify bug fixes provided by R&D team, and raise if not fixed.

Conduct tests in various areas, including regression, performance, functional, and security. Keep track of testing progress and generate summary reports of testing activities.

Fully collaborate with different external teams like : :product marketing, R&D, and verification.

Define and build setups topologies for appropriate product coverage.