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We are seeking an experienced Cloud Backend engineer to work as a technical lead for the Identity Protection product group
You will be joining the Identity protection team that delivers detection and prevention of identity related incidents in the organizational network using the falcon sensor and cloud.
You will work with an experienced team of the best cyber-security developers, in establishing the Israeli R&D center at one of the most innovative and exciting software companies in the world today.
If you enjoy working with strong engineers and across a versatile technology stack, this job is for you.
In this role, you will lead multiple initiatives on the cloud-side of the Identity Protection modules supporting activity ingestion, detection processing, sensor telemetry, and policy management. You will be responsible for leading delivery of cloud-based solutions, while maintaining high engineering standards and working with cutting-edge technologies.
Tech Stack:
Java
Go
Python
Node.js
MongoDB
AWS
Kafka
Linux
Location:
Hybrid position.
This position is based in our Ramat Gan (Bursa), Israel office. offering the opportunity to work with a talented team on challenging technical problems at scale.

We are looking for a unique talent to bridge the gap between low-level system observability and high-level AI reasoning.
You will sit at the intersection of our deep tech initiatives: actively developing our eBPF agent (Cimon) while simultaneously leading the charge on our AI innovation security research.
In this role, you will be the architect of our "security brain." You will write the low-level code that observes what is happening (eBPF/Golang) and build the AI models that understand, diagnose, and prevent issues (LLMs/Python).

We are looking for a Global Support Manager.
Key Responsibilities:
Strategic Leadership:
Refine and implement a comprehensive customer support strategy aligned with company goals and customer needs.
Refine and report on key performance indicators (KPIs) and service level agreements (SLAs) for the support organization.
Analyze support metrics and customer feedback to identify trends, areas for improvement, and opportunities for proactive support.
Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure seamless customer journeys and effective issue resolution.
Stay abreast of industry best practices in customer support and application security trends.
Team Management & Development:
Recruit, train, and mentor a team of highly skilled and customer-focused support professionals.
Foster a culture of continuous learning, professional development, and customer advocacy within the support team.
Conduct regular performance reviews and provide constructive feedback to team members.
Ensure adequate staffing levels and efficient resource allocation to meet customer demand.
Technical Excellence:
Develop and maintain in-depth knowledge to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices
Serve as a technical escalation point within the Global Support Team
Operational Excellence:
Optimize support processes, workflows, and tools to improve efficiency, effectiveness, and customer satisfaction.
Oversee the management of our knowledge base, FAQs, and self-service resources to empower customers.
Implement and manage support technologies (e.g., ticketing systems, remote support tools).
Handle escalated customer issues and ensure timely and satisfactory resolution.
Develop and maintain documentation for support procedures and policies.
Customer Experience:
Champion a customer-centric approach throughout the organization.
Act as a voice of the customer within the company, advocating for product improvements and enhancements based on support insights.
Proactively identify opportunities to enhance the customer experience and build strong customer relationships.

As a Software Architect you will take a significant part in designing and reviewing our architecture decisions, serve as a technical consultant and see the large picture of technology stack and its architecture. This is not a docs and slides position, were looking for an architect who wishes and can stay hands-on and be able to dive into multidisciplinary complex issues and independently solve them. You will work closely with R&D leads and engineers to ensure engineering best practices and excellency.