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We are looking for a Customer Field/Support Manager for post-sale activities.
The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of our company at the customers site.
Responsibilities:
Provide Tier 1-3 level support including reproduction and documentation of system events.
Lead, mentor, and motivate the support teams, ensuring they have the tools, knowledge, and support needed to provide outstanding customer service.
Monitor and manage day-to-day support activities, including ticket management, issue resolution, and service level adherence.
Onsite and Remote installation Worldwide.
Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.
Perform onsite customer training during initial installation and ongoing as required.
Collaborate with customers to engineer effective solutions incorporating our product.
Collaborate with the Pre-Sales and Sales Team as needed to educate as well as get customer needs/requirements.
Monitor all assigned cases for customer support and update all activities on the company tracking system.
Documents service and installation actions by completing forms, reports, logs, and records.

We are looking for an experienced, passionate Senior Backend Engineer to join our growing TLV R&D location.
You'll be joining the backend group to help us expand our backend system and add new features to the company's core product.
As a Senior Backend Engineer, you'll play a crucial role in driving the backend architecture and technical strategies that underpin our success. This is a great Opportunity to make a significant impact by driving the technical direction of a high-growth company.
As a Senior Backend Engineer, you will:
Build backend system from the ground up
Design and collaborate with the engineering team to build architecture and system design for new products
Build internal products and integrate with external APIs
Play a role in building, expanding, testing and releasing of a product helping thousands happy customers

we are looking for a motivated and creative Software System Engineer who will be part of the R&D group, and provide technical leadership and help Engineering build next-generation products to manage modern software releases.
This role will report directly to the VP R&D, and involves defining system architecture, dealing with Engineering-centric requirements, researching technical innovations, and engaging in POCs gauging technical risk. Candidates must have solid experience working on complex systems, as well as with software architecture and design process.
Responsibilities
Technical lead of multidisciplinary system development
Communicating business requirements, criteria and needs to software development teams
Researching and evaluating technical standards and tools for a project and determining which ones are the optimal choice
Assist in defining coding standards and guidelines for developers to follow.
Designing and revising a projects structure
Distributing development tasks to a team of software engineers
Writing sections of code as part of development in a project
System characterization, system documentation management and address system requirements
Architecture definition and requirements analysis and definition
Enhance operations by performing systems analysis; suggest modifications in procedures and policies
Provide architectural oversight and guidance to Engineering teams
Evaluate new technologies
Participate in senior technical job interviews as needed.

We are looking for a Customer Field/Support Manager for post-sale activities.
The position requires interfacing with clients as a technical expert both during the initial implementation and ongoing support of our company at the customers site.
Responsibilities:
Provide Tier 1-3 level support including reproduction and documentation of system events.
Lead, mentor, and motivate the support teams, ensuring they have the tools, knowledge, and support needed to provide outstanding customer service.
Monitor and manage day-to-day support activities, including ticket management, issue resolution, and service level adherence.
Onsite and Remote installation Worldwide.
Ability to diagnose, troubleshoot, and resolve issues by providing root cause analysis to the customer.
Perform onsite customer training during initial installation and ongoing as required.
Collaborate with customers to engineer effective solutions incorporating our product.
Collaborate with the Pre-Sales and Sales Team as needed to educate as well as get customer needs/requirements.
Monitor all assigned cases for customer support and update all activities on the company tracking system.
Documents service and installation actions by completing forms, reports, logs, and records.

We are looking for an experienced, passionate Senior Backend Engineer (Platform Team) to join our growing TLV R&D location. You'll be joining the backend group to help us expand our infrastructure and add new features to the company's core product.
As a Senior Backend Engineer in our platform team, You'll take part in our effort to improve our product, productivity, security and the ability to scale. Opportunity to make a significant impact by driving the technical direction of a high-growth company.
As a Senior Backend Engineer, you will:
Develop and maintain policies and procedures for software development, deployment, and maintenance. Monitor cloud environments using infrastructure as code methodologies
Work closely with other teams, such as development and operations, to ensure that our software applications meet the needs of the organization.
Participate actively in code reviews to uphold high standards of quality and maintainability in software development
Work collaboratively with product teams to design and implement new cloud services and workflows, contributing to the continuous improvement of our platform
Stay up-to-date with emerging trends and technologies in Cloud, and assess their potential impact on our organization

We are looking for a Cloud Engineer to join our growing Infrastructure cloud team in Tel Aviv and to take part in our effort to improve our product, productivity, security and the ability to scale.