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We are a leading cybersecurity company dedicated to providing innovative solutions to cyber threats and protecting our customers critical assets. Our cutting-edge technology and expert team offer unparalleled intelligence and support, enabling organizations to stay ahead of cyber adversaries. We seek a highly motivated and skilled Technical Support Engineer (Tier 2) to join our Customer Success group. The ideal candidate would have experience in Technical Support, strong customer service abilities, and excellent communication skills in English. As a Technical Support Engineer, you will be responsible for providing advanced Technical Support to our customers worldwide, ensuring the smooth operation and optimal performance of our cybersecurity solutions.
Key Responsibilities:
* Review and prioritize the queue of open customer inquiries and support requests, and ensure they are handled accurately, effectively, and efficiently.
* Provide advanced Technical Support and troubleshooting for our solutions; Diagnose and resolve issues, while collaborating with R&D and CS teams.
* Document and communicate technical solutions and best practices to customers and internal teams.
* Assist in the creation and maintenance of knowledge base articles, FAQs, and technical documentation.

We have been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. Its a unique legacy of innovation thats fueled by great technologyand amazing people. Today, were tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing whats never been done before takes vision, innovation, and the worlds best talent. Youll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. We have a global service logistics network managed by our 4PL Partner.

The RMA Service Coordinator will be a key part of the Service Operations team working with a cross-functional team including Enterprise Support Services, Service Product management, Networking Business Unit, and our logistics partners to ensure world class execution to our service level agreements with customers. The service coordinator will drive process improvements, track 4PL partner performance, maintain execution metrics and act as an escalation point to ensure on-time delivery performance for our customers worldwide.

What you'll be doing:

Lead all aspects of performance and execution of the Forward Stocking Locations logistics partners and 4PL support operations to dispatch customer orders. This position covers EMEA time zone support.

Escalation point of contact for import/export issues to resolve with our Global Trade Compliance team and EOR/IOR partners.

Hold weekly meetings with logistics/4PL partners to track operational performance.

Ensure customer service parts replacements are shipped to meet specified service level agreement (SLA).

Investigate service misses, issue corrective action, and track resolution of root causes for SLA misses with our logistics suppliers.

Ensure customer RMA returns are routed and processed accurately and in a timely manner

Work the logistics, warehousing, repair operations and 4PL partners to continuously improve processes.

Ensure inventory replenishment orders are processed on time.

Review shipment backlog and resolve gating replenishment and defective return shipments.

Regional coverage - disposition day to day challenges for FSL-Support, NCR-India, Repair sites and UPS FSL operations teams

Publish metric measuring data integrity between SAP/CRM and FSL systems

Our Chip Design group is looking for best-in-class Design/ Verification Engineers to join our outstanding Silicon Engineering team, developing the industry's best high-speed communication devices, delivering the highest throughput and lowest latency! Come and take a significant part in designing and verifying our groundbreaking and innovating chips, enjoy working in a meaningful, growing and highly professional environment where you make a huge impact in a technology-focused company.

What youll be doing:

Design/ Verification for chip blocks/entities according to specifications under challenging constraints and with high orientation to performance.

Daily work involves acquaintance with all aspects of chip development: Micro- Architecture, Firmware, Production, and Verification.

Engage in cutting-edge PCIe generation working on latest PCIe gen7.

We are looking for best-in-class Senior VLSI integration Engineers to join our outstanding Networking Silicon engineering team, developing the industry's best high-speed communication devices, delivering the highest throughput and lowest latency! Come and take a part in designing our groundbreaking and innovating chips, enjoy working in a meaningful, growing and highly professional environment where you make a significant impact in a technology-focused company.

What you'll be doing:

Implement Chip level design through collaboration with cross-functional teams (Functional Design, DFT, Design Verification, System Verification, STA, and Physical Design) .

Be exposed and work on a variety of functional and structural challenges. Including functional debug, getting ready for physical design, emulation, resolve design quality issues.

Daily work involves aspects of chip level design, including partitioning, CDC, RDC, trial synthesis, design quality checks.

Taking part in flows development and deployment.

The role involves quarterly reporting to the global company and financial report editing.

As a chip design Engineer in our Networking business unit, you'll join a group of passionate engineers to design and implement the next generation state of the art Switch Silicon chips. In this position, you'll make a real impact in a dynamic, technology-focused company while developing the industry's best high-speed communication devices, delivering the highest throughput and lowest latency!

What you'll be doing:

Work in a combined design and verification team which develops some of the switch silicon core units specializing in quality of service.

Build reference models, verify and simulate chip blocks/entities according to specifications under challenging constraints with high orientation to power, area, and performance.

Work closely with multiple teams within organizations such as Architecture, Micro- Architecture, and FW.

We are now looking for a Chip Design Verification Engineer for the Switch Silicon group.

As a Chip Design Verification Engineer in our Networking business unit, you'll join a group of passionate engineers to design and Verification, implement the next generation state of the art Switch Silicon chips. In this position, you'll make a real impact in a dynamic, technology-focused company while developing the industry's best high-speed communication devices, delivering the highest throughput and lowest latency!

What you'll be doing:

Work in a combined design and verification team which develops some of the switch silicon core units.

Plan and Design Verification units / blocks according to Arch & Micro arch specifications under challenging constraints with high orientation to power, area, and performance.

Build reference models, verify, and simulate chip blocks/entities according to specifications.

Work closely with multiple teams within organizations such as Architecture, Micro- Architecture, and FW.

Our company, the first cyber security company to apply Deep Learning to cyber security is an innovative start-up that has a unique and game-changing software solution to protect against Zero Day & APT cyber-attacks. This is an incredible opportunity to get in early at a Pre-IPO Cyber Security company that is poised to do huge things! We're on a mission to disrupt the cyber security market and the time is NOW!
In the past 7 years weve faced, and continue facing, the challenges of bringing Deep-Learning technologies and performance-driven software to a single solution.
Why work with us:
We are committed to creating excellent employee experience.
We offer competitive salaries, a generous benefits package among great culture.
We have some of the most forward-thinking and hardworking people in the world working for us.
What are we looking for?
Were looking for an additional player to join our agentless team that would bring the world the cyber security solution it needs.
Someone who is a savvy developer, aspiring to spearhead the design and development of a cutting-edge malware detection service, all while having fun throughout the day.
Someone who isnt afraid to learn on their own while expanding the vast knowledge currently existing in the company, all in the pursue to help protect the worlds data
RESPONSIBILITIES:
You will take a significant part in extending our revolutionary Deep Learning protection software.
Bring new Deep-Learning based technologies to production for an exciting product line.
Design, build and innovate a product that runs both on-prem, private, and public clouds.
Improve our security suite by researching and implementing new heuristics and protection mechanisms.
Work with highly skilled team members on a strategic product.
Who will you get to work with?
Research improve our detection mechanism and create value based on our Deep-Learning capabilities.
Product to better understand the customer and market needs.
DevOps Enhance the product CI/CD and deployment options.
QA to make sure our releases are stable and worthy of being installed at our customers.
Sale/Professional Services/Customers to answer questions, identify problems and improve our product further.

We are now looking for a Chip-Design Verification Engineer to join our Switch Silicon team.

As a Chip Design Engineer in our Networking business unit, you'll join a group of passionate engineers to design and implement the next generation state-of-the-art Switch and GPU Silicon chips. In this position, you'll make a real impact in a dynamic, technology-focused company while developing the industry's best high-speed communication devices, delivering the highest throughput and lowest latency!

What you'll be doing:

Work in a design & verification team that develops front-end design for the Switch silicon and the GPU.

Develop Verification components and reference models, verify and simulate chip blocks according to specifications under challenging constraints with high orientation to power, area, and performance.

Work closely with multiple teams within organizations such as Architecture, Micro- Architecture, and FW.