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What youll do

Design and build backend services powering live voice conversations: low-latency, real-time, and reliable under load.

Develop the platform our customers use to create, test, and analyze their voice agents.

Integrate with telephony providers, CRMs, calendars, and the wider monday.com platform.

Turn research prototypes into production systems together with our AI scientists.

Own what you ship: architecture, code quality, observability, and performance.

As an Implementation Consultant you are the hands-on expert who turns a signed deal into a live, high-performing voice agent.

This is an individual-contributor role with real ownership: you run your own implementations, work directly with customers, and shape how our delivery practice works as we grow.

What youll do

Own implementation projects of varying scope and complexity end to end: discovery, requirements, configuration, testing, roll-out, training, and launch.

Translate customer goals into call flows, conversation scripts, escalation rules, and hand-off logic in the Harmony Agent Builder.

Configure integrations with the customers stack: CRM, telephony, calendars, and ticketing systems.

Test and tune agents against real call scenarios until quality, containment, and conversion targets are met.

Advise customers on voice AI best practices and help them expand to new use cases after launch.

Work closely with Sales, Customer Success, Product, and Engineering, feeding field learnings back into the product.

Build the playbooks, templates, and delivery methods that will let the implementation practice scale.

We are building a new AI venture inside monday.com to redefine how businesses interact with their customers through next-generation conversational AI and agentic systems. Our AI doesnt just react - it plans, reasons, and acts.

Youll join a small, highly autonomous team with the agility, ownership, and pace of a startup, working alongside world-class engineers and researchers to build the next generation of conversational AI. Youll have access to large-scale real-world data, the compute and resources to pursue groundbreaking research, and the freedom to move fast while helping shape Harmonys AI vision.

What youll do

Research novel algorithms and design new deep learning architectures to advance our in-house NLP and conversational models.

Develop methods for translating customer goals into structured representations with controlled states and real-time observations.

Help design the reasoning layer that orchestrates our AI models efficiently alongside a range of LLMs, enabling each agent to adapt its policy throughout a conversation while remaining aligned with customer objectives.

Build analytical tools that trace our AI decision process across a vast corpus of conversations, providing clear visibility into their reasoning and behavior.

Collaborate closely with engineers and product teams to translate cutting-edge research into production at scale.

Proactively lead new ideas and technical initiatives.