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we are looking for a highly motivated, collaborative cloud & integration engineer to join our it applications team and play a key role in supporting, optimizing, and evolving our enterprise cloud ecosystem.
in this role, you will manage multi-cloud and on-premises application environments, design and maintain resilient integrations between enterprise business systems, and ensure secure, seamless connectivity across the organization. you will work extensively across Oracle fusion cloud (saas), Oracle oci, azure, aws, snowflake, modern integration platforms, and emerging ai-driven tooling.
while visual workflow design and middleware (oic, power automate) are central to the role, the position also requires real hands-on scripting and development capabilities to automate processes, handle backend logic, and query databases effectively.
if you are a dedicated team player who thrives on solving complex system challenges, communicates fluently in english, and takes end-to-end ownership of mission-critical platforms, we would love to meet you.
key responsibilities:
manage, operate, and maintain application environments across multi-cloud ( Oracle oci, azure, aws) and on-premises deployments, supporting enterprise platforms like Oracle fusion cloud.
design, develop, and maintain secure, reliable interfaces and data flows between enterprise systems using platforms such as Oracle integration cloud (oic), power automate, power apps, or equivalent middleware.
manage application lifecycle security, certificate renewals, single sign-on (sso), oauth/saml configurations, and secure api gateways in alignment with corporate infosec standards.
proactively monitor system health, troubleshoot complex cross-platform incidents, and drive performance tuning to guarantee high availability and stability.
partner closely with infrastructure, networking, information security, and application teams, actively contributing to shared team goals and fostering an open, supportive team culture.
build production scripts and utilities ( Python, powershell, bash) to automate operational workflows, integrate ai tools/apis, and run routine sql data checks across underlying systems.
about us:
we are a global leader in enterprise voice technology and voice ai innovation for the digital workplace and Customer Experience. we help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation ai-powered voice solutions. with over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

we are seeking a motivated and hands-on technical trainer or customer enablement specialist with experience delivering customer and partner training in saas environments. the ideal candidate is passionate about helping users adopt new technologies, creating effective learning materials, and delivering engaging training experiences.
in this role, you will own the end-to-end training ecosystem for the product, including course development, training delivery, certification programs, and learning resources. you will work cross-functionally with product, customer success, r&d, and business teams at hq and globally to ensure customers, partners, and internal stakeholders are fully equipped to succeed with our platform.
what you will gain
hands-on experience with cutting-edge conversational ai technologies in real enterprise environments
a key role in supporting customer adoption and success through effective training and enablement programs.
deep exposure to both technical and business domains through close collaboration with product, r&d, and customer-facing teams
opportunities to grow your expertise in ai, saas, and customer enablement, with strong potential for career advancement
the ability to influence product adoption and customer success at scale
contribution to an award-winning solution, recognized as the best use of ai at the uc awards 2024
about us
we bring over 30 years of expertise in enterprise voice services, with a strong track record of innovation in conversational ai saas applications. our platform powers workplace transformation for more than 50 fortune 100 enterprises, enabling smarter, ai-driven collaboration.
the product, launched in early 2024, has rapidly gained traction with hundreds of customers and pocs. we are now entering an exciting new phase of growth and product evolution.
we are an open, inclusive, and diverse organization where employees are at the heart of everything we build. we offer a flexible, collaborative environment and meaningful opportunities for career growth.
your mission
own and execute the design, development, and delivery of training programs, courses, and certification tracks for the product.
build and maintain a comprehensive knowledge base for internal teams (sales engineers, support, customer success), partners, and customers
collaborate with Professional Services, partners, and customers worldwide to identify and address training needs
work closely with product management, technical writing, and marketing to develop high-quality onboarding and training materials
design and deliver hands-on, technical training sessions (virtual and/or in-person)
continuously improve training effectiveness feedback, analytics, and evolving product capabilities