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We are looking for a proactive Head of Operations to run the day-to-day heartbeat of our company. In this central role, you will oversee our business infrastructure and manage key workflows to ensure the team has everything they need to succeed. We are seeking a detail-oriented individual who takes ownership and thrives in a fast-paced environment, acting as the go-to person for keeping our operations running smoothly.

Responsibilities
Process Building: Build, document, and implement company-wide operational processes across Finance, HR, and Legal. Establish clear ownership and KPIs for how things get done.
Finance & Legal Management: Manage our external service providers. Ensure they deliver payroll and audits on time, while you own the internal budget, burn rate, and commercial contract reviews.
Corporate Housekeeping: Standardize procedures for the company's "back office" including ESOP, Cap table, compliance, and Commercial Agreements.
Data & Reporting: Synthesize data from external financial teams and internal sales metrics to produce board-ready updates and actionable insights for investors and founders.
HR & People: Manage the full employee lifecycle (onboarding to offboarding), recruitment flow, and company welfare.
Vendor Management: Oversee procurement and external vendors, negotiating contracts to ensure cost-efficiency and service quality.‍
Office Operations & Environment: Manage day-to-day office logistics and facilities to maintain a productive and positive work environment. This includes overseeing office administration, coordinating team events, and driving employee welfare initiatives.

we are looking for an Enterprise Customer Success Manager to champion our portfolio of enterprise clients. Youll drive seamless onboarding, accelerate customer value, and nurture relationships across all levels (from hands-on users to executives). You will own renewals, uncover expansion opportunities and act as the customers strategic advocate to Product and R&D, ensuring their voice shapes Tensorleaps innovation and growth.

Responsibilities
What youll do

Own the customer lifecycle for a book of enterprise accounts from onboarding, adoption, value realization and renewal.
Partner with Tensorleap data scientists to manage customers onboarding, smooth implementations, and early wins.
Build trust with senior stakeholders and run QBRs focused on ROI, adoption, and roadmap alignment.
Own renewals and proactively de-risk churn.
Evaluate and off qualified up-sell/cross-sell opportunities to Sales

As a Business Development Representative (BDR) , you will play a pivotal role in driving our growth by identifying and creating new business opportunities. This is a fast-paced, results-driven position ideal for someone with SaaS Go-To-Market experience who thrives in a dynamic environment.

Key Responsibilities:

Develop a deep understanding of value proposition and effectively communicate it to business leaders across various industries.
Prospect and research target accounts and key decision-makers.
Engage potential customers via cold calls, emails, and LinkedIn.
Understand prospect needs and determine their fit with solutions.
Schedule qualified meetings for the sales team.
Ensure a consistent flow of opportunities to fuel sales growth.

As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers needs.

We are looking for a highly skilled Senior Security Engineer to join our security team and lead initiatives across our corporate systems, cloud infrastructure, and AI-enabled environments. You will play a critical role in designing practical security controls, driving complex security projects, and fostering a culture of secure innovation as we scale.

What youll do
Own security initiatives across corporate systems, endpoints, identities, SaaS, cloud, and internal infrastructure.
Design and implement practical security controls that reduce risk without slowing the business.
Own the security review and approval process for AI tools, AI-enabled applications, and autonomous agents across the organization.
Define security requirements and guardrails that enable teams to adopt AI securely.
Evaluate new technologies, integrations, and architectures and provide clear security recommendations.
Lead security projects from assessment and design through implementation and ongoing operation.
Work closely with IT, Infrastructure, DevOps, R&D, Legal, and business teams.
Investigate security issues and drive remediation.

We are looking for a Director of Science to guide OUR scientific research and development in genetics and genomics. As the company expands beyond genetic genealogy into health-related products, including clinical genomics, high coverage whole genome sequencing, and wellness and trait analyses, this role will be central to building the algorithms, pipelines, and scientific standards behind them. It will also support the continued development of our core genetic genealogy products, including ethnicity estimation, relationship inference, local ancestry, and more.

The ideal candidate combines deep expertise in computational genomics, method development and machine learning with hands-on clinical genomics experience, strong leadership, and a proven ability to execute in a dynamic, consumer-facing environment.

Your work will directly impact millions of users worldwide, helping them discover their health, ancestry and connect with family through science. Youll apply cutting-edge methods to analyze millions of DNA samples and family trees, leveraging one of the largest consumer genetics datasets in the world.

Key Responsibilities
Scientific leadership: Define and execute the scientific roadmap aligned with company goals, including the expansion into health and clinical genomics.
Team leadership: Manage and mentor a team of senior scientists and data scientists. Provide technical direction, support professional growth, and foster a culture of scientific excellence.
Algorithmic research: Lead the design, development and validation of scalable, production-ready algorithms and pipelines. These include sequencing analysis and variant interpretation, carrier screening, polygenic risk scores, and new genetic genealogy methods.
Collaboration and communication: Work closely with engineering, product, and data teams to translate research into user-facing features. Clearly communicate scientific concepts, limitations, and progress internally and externally.