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Were looking for an Applied Data Scientist to join one of our product squads. Youll design, build, and deploy data-driven solutions that combine machine learning, statistical methods, and SQL/rules-based decision logic to power autonomous supply chain intelligence platform. Youll work closely with data science, engineering, product, and supply chain experts and own solutions end-to-end-from problem definition to production monitoring and iteration.

Responsibilities:

Deliver data science solutions end-to-end within a product squad: problem framing → data prep/labeling → modeling → deployment support → monitoring → iteration
Build, train, and improve ML models for supply chain use cases (e.g., inventory risk prediction, demand anomalies, root-cause analysis)
Define success metrics and evaluation plans with support from senior DS/PM; run error analysis and document learnings
Work with stakeholders to create and maintain ground truth (label definitions, labeling workflows, QA checks, feedback loops)
Implement hybrid decision logic by combining ML outputs with statistical methods and SQL/rules-based logic for robustness and explainability
Analyze large, multi-source operational datasets to identify trends, anomalies, and drivers of performance
Collaborate with software engineers to productionize solutions (batch and/or real-time), including testing, logging, and basic monitoring
Monitor deployed models/rules, investigate performance issues (data quality, drift, edge cases), and iterate based on outcomes
Contribute to team practices: reproducible notebooks/code, documentation, and experiment tracking

We are looking for a hands-on Bookkeeper to join our growing Finance team .
In this role, you will be responsible for managing the companys full bookkeeping cycle, from daily accounting operations to month-end close, payroll, and statutory reporting.
This is a high-ownership role in a fast-paced SaaS environment, working closely with finance leadership to build scalable and accurate financial processes.

Responsibilities:

Full responsibility for month-end close processes, including review of amortization, intercompany transactions, Prepaid, Fixed assets, and accruals.
Prepare the month end financial analysis.
Conduct bank account and credit card reconciliations.
Manage Account Payable process, recording of AP invoices, creation of new vendors, and processing payments to suppliers.
Manage Account Receivables process, issue invoices to customers, collection.
Manage monthly payroll cycle and journal entries.
Manage expense reimbursement, subscription payment, and travel reports in Mesh system.
Manage statutory filings and reporting (VAT, 126, 856, Sales Tax, 1099).

We are looking for a hands-on, strategic Business Application Manager with a proactive, ownership-driven mindset. Someone who takes initiative, thinks beyond the immediate task, and translates data into real business impact. This role requires a unique mix of systems expertise, project management, and analytical skills. Youll not only implement and optimize our platforms but also analyze ROI, create data-driven case studies, and help leadership make informed decisions.

Reporting to the VP of Customer Success, youll work cross-functionally with Sales, Marketing, Finance, Procurement, and Operations to ensure the company has the right tools, workflows, and insights to scale effectively.

This is part project manager, part systems owner, and part business analyst. Youll lead end-to-end implementations, integrate platforms like Salesforce, Intercom, Quicksight, create dashboards and reports, and drive process optimization across the business.


Key Responsibilities

Platform Ownership & Integration

Implement, configure, and maintain core business platforms: CRM (Salesforce), CS tools (Intercom/Zendesk), BI (Quicksight/Tableau), and others.

Serve as system administrator: manage configuration, user roles, workflows, and integrations.

Ensure data integrity and consistency across all systems; reduce silos and duplication.

Evaluate, procure, and integrate new tools as the company scales.


Data Analytics

Build and maintain dashboards and recurring reports for leadership and GTM teams.

Track and analyze key metrics: pipeline, revenue, churn/retention, customer health, support SLAs, and financial KPIs.

Define and maintain KPIs as a single source of truth; ensure alignment across teams.

Analyze ROI and build case studies to demonstrate impact and inform decision-making.

Leverage AI and automation to accelerate insights and improve reporting.


Process Optimization & Project Management

Lead end-to-end business application projects: from scoping and requirements gathering to implementation, testing, and adoption.

Map, analyze, and optimize cross-functional business processes (Customer Success, Sales, Operations).

Drive change management: document workflows, train teams, and promote adoption.

Manage project timelines, dependencies, and risks; deliver high-quality solutions on schedule.


Cross-Functional Enablement

Partner closely with GTM leaders to streamline forecasting, reporting, and operational cadences.

Support forecasting and planning processes, ensuring clean and accurate data.

Act as a trusted advisor to leadership on systems, processes, and data-driven decision-making.

Provide ad-hoc analysis and insights to inform strategy.

As a Customer Success Manager (CSM) , you will be the strategic partner and primary point of contact for our enterprise customers. You will lead the customer journey from onboarding through ongoing engagement, ensuring successful adoption, operationalization, and measurable value from the Bea platform.

This position sits within the Customer Experience organization and involves close collaboration with the Sales team, as well as cross-functional partnerships with Product Management, R&D, and Marketing teams globally. Approximately 20% of your time will involve support management, including handling customer tickets and inquiries.


Key Responsibilities


Ensure customers achieve maximum value and success with Beamups platform.
Deeply understand each customers organizational structure, business goals, and operational outcomes.
Develop and manage customer success plans with clear goals, KPIs, and timelines.
Track and report customer progress both internally and to stakeholders.
Build and maintain strong relationships with key decision-makers and senior executives.
Drive ROI through improved operational efficiency, risk mitigation, and accurate reporting.
Deliver Executive Business Reviews (EBRs) and tailored product demonstrations.
Identify and nurture growth opportunities, partnering closely with Sales and Sales Engineering.
Provide frontline support to customers (20% of role), ensuring swift and effective issue resolution.

Were growing rapidly, and seeking a highly motivated Senior Product Content Writer to advance our UX writing, documentation architecture, strategy, and design. If you have a passion for writing and you're excited to have an impact on a platform used by some of the biggest names in tech, we want to meet you! This is an opportunity to join a team thats defining its content strategy, with a vision towards creating a model that becomes the industry standard. Youll be working for an amazing offering in a growing market and working with a team of experienced product managers, engineers, and designers.
Your day-to-day will include:
Owning and managing all the content needs for your product pillar
Working with product managers, engineers, and designers to create concise, clear, and helpful microcopy
Providing UX/UI content and feedback in the product areas you are responsible for
Supporting the documentation of Help Center articles
Creating user assistance for Gongs features, including product tours and sidebar content
Helping to define and maintain the Content Team Style Guide, design system, and other team assets
Monitoring and responding to internal and external feedback channels to address customer needs and define content priorities
Staying up-to-date with market trends and finding new ways to showcase content that fits our global audience

We are seeking a Senior Product Manager to lead strategic cloud infrastructure initiatives that drive new business growth at Gong. In this role, you will partner with the revenue organization to identify opportunities where enhancements such as international cloud expansion, multi cloud capabilities, and private cloud offerings can support customer needs and unlock new markets. You will work in partnership with engineering teams to evaluate requirements, set priorities, and deliver these infrastructure improvements.
Youll Own:
The Cloud Roadmap: Defining the strategy for cloud enhancements, determining the "what" and the "when" to align with business growth.
Product Evangelism: Acting as the primary advocate for the cloud infrastructure roadmap, communicating its business value to both internal and external stakeholders.
The Feedback Loop: Monitoring performance results and collecting stakeholder feedback to continuously iterate on infrastructure goals.

we are looking for a Senior Product Manager.
As a Senior Data Product Manager at Gong, you will drive the evolution of one of our flagship product lines, creating transformative products that deliver actionable insights and unparalleled visibility into customer interactions.
Youll Own:
The Product Lifecycle: Spearheading the development and enhancement of mission-critical products, ensuring they align perfectly with business objectives.
The Strategic Roadmap: Thinking creatively to envision long-term, enterprise-grade solutions while balancing innovation with practical execution.
Cross-Functional Orchestration: Leading collaboration between product, design, and engineering teams to deliver outcomes that exceed customer expectations.

Were growing rapidly and are seeking an amazing product manager to play a key role in one of our main product areas
Our development is organized into independent business groups and we are looking for someone who can join one of our leading product domains, Gong Forecast, take full ownership of key parts of this product pillar, and build great products our customers will rave about.
You will:
Play a key role and be responsible for one of our product areas, within Gong Forecast.
Work with customers, users, and internal stakeholders to truly understand, map, and prioritize customer and user needs.
Drive the product planning and design process to help translate these needs and the product vision into a solid product that performs, scales, and is easy to use.
Work closely with the product design team and engineering partners to define product workflows and help make tradeoff decisions.
Help communicate the product benefits and functionality to internal team members and external stakeholders.

We are seeking a Senior People Systems Analyst with extensive experience in HR technology to join our companys People Technology team. This is a hands-on role that combines systems knowledge, People process understanding, and strong stakeholder management skills.
You will play a pivotal role in bridging the gap between our internal People teams and our Product teams. While supporting day-to-day system-related projects using our companys People platform, you will have the opportunity to drive internal adoption and enhance functionality of the companyTime-off, our company Compensation, and our company HR Engage products.
You will also collaborate closely with our People Operations team to manage daily company People administration, support organizational restructuring, and ensure we are maximizing the potential of our documents product.
This role offers a unique opportunity to significantly influence our internal HR technology ecosystem and support our company's internal product development.
What Youll Do
Product & Engineering Team Collaboration: Work closely with the People Success and Compensation teams to understand product needs for how our company utilizes the company HR Engage, Compensation, and Time-off products, providing feedback to Product and Engineering teams that influences internal product development, assisting in new feature testing, and collaborating with our own people team to maximize usage and gather additional feedback.
Organizational Structure Management: Support and execute organizational structure changes within the system to ensure hierarchy accuracy, reporting reliability, and seamless change management.
Documents Product Utilization: Support People Ops in their endeavors to better utilize the documents product, optimizing workflows for document generation, storage, and compliance.
System Administration & Expertise: Act as a subject matter expert for our company People, including HRIS, Engage, and other modules.
Stakeholder Advisory: Serve as a trusted advisor and problem-solver for stakeholders, balancing technical solutions with business needs.
Implementation & Configuration: Partner with People, Product, and other teams to design, configure, test, and deploy system enhancements, integrations, and automations.
Training & Documentation: Document and deliver training, support, and communication for people system enhancements to the people team.

Were looking for an experienced Operations Manager to temporarily step in during maternity leave and keep our operations and security running smoothly. This is a hands-on role with real ownership across employee lifecycle processes, information security, compliance, and vendor management, while being an active part of the Operations team.

Youll support ongoing operational projects and processes, work closely with internal stakeholders, and be a key partner on data security and privacy matters.

Responsibilities:

Operations Team Support

Support ongoing operational projects and processes
Help improve and maintain operational workflows and documentation
Ensure continuity of operations during the maternity leave period
Information Security & Compliance
Own and maintain day-to-day processes for ISO 27001 and SOC 2
Support audits, evidence collection, and ongoing compliance activities
Lead security awareness training
Work with internal teams on data security and privacy topics
Employee Onboarding, Offboarding & Access Management
Own end-to-end employee onboarding and offboarding
Provision, manage, and revoke user access and permissions
Ensure role-based access and least-privilege principles
Run regular access and permissions reviews
Maintain clear documentation and audit trails
IT & Systems Operations

Manage company tools, systems, and identity/access controls
Ensure systems are securely configured and well maintained
Act as a go-to person for operational and access-related issues
Vendor & Subscription Management
Manage software subscriptions, including licenses, renewals, and ownership
Lead vendor onboarding, including security reviews and risk assessments
Maintain supplier security standards and documentation

Your experience at our company will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum-backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years-you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Get ready to:
Be a part of a truly cross-functional team
Participate in product planning (From discovery all the way to deployment); We want your input at all stages of the Software Development Lifecycle!
Collaborate! Our teams work together to develop robust new features, APIs, continuously improve our industry-leading products and find and fix any bugs at our company Speed.
Ensure our customers receive a white-glove experience with our products!
What the Giger Team Does
The Giger team builds and maintains one of our companys most powerful internal platforms: a sandbox system that enables engineers to develop, test, and deploy faster than ever. Giger allows product teams to spin up fully functional, production-like environments in minutes, complete with real databases, services, queues, and storage. Each sandbox is completely isolated, empowering teams to experiment freely, test infrastructure changes, and validate code safely at scale.
What Youll Do
Design, build, and maintain the control plane that powers hundreds of dynamic developer sandboxes
Develop backend tooling and services that automate sandbox creation, orchestration, and lifecycle management
Productize and provide infra as a platform including DBs, caches, object storage and queueing systems
Scale & tune the cluster to provide capacity for volatile workloads. Youll become hands on with Karpenter/VPA/KEDA policies, right-sizing, pod density, bin-packing, and scheduling strategies for diverse, bursty workloads
Constantly track and optimize costs to be efficient. At our k8s scale all tiny decisions matter, from compute to storage and data transfer
Own the networking setup to mimic what we have in Production but pair it with greater DevEx at scale of hundreds of sandboxes - traffic routing and interception, ingress tuning, serving assets
Implement and evolve observability within sandboxes
Partner with Sandboxes SRE team to ensure uptime and reliability of hundreds of sandboxes daily
Work with our company engineering to improve their DevEx and productize day to day needs into self-service platform.

we are looking for a Staff Backend Engineer.
As a Staff Backend Engineer at Gong, you will play a pivotal role in revolutionizing how companies understand their customer interactions.
You will be instrumental in designing and leading the development of scalable systems, working with cutting-edge technologies, and collaborating with cross-functional teams across the organization to solve high-impact problems.

Knowledge is not just a supporting function at our company- its the foundation of our product and one of the core reasons customers choose us. When a company uses our company to hire globally, theyre not just outsourcing payroll or compliance; theyre buying instant access to deep, always-up-to-date expertise on how work gets done in 100+ countries. That knowledge powers everything from contract creation to tax calculation to leave policies - and its what gives our platform its competitive edge. And, it is what grounds our AI Products. In short, Knowledge is the most foundational building block at our company.
The Knowledge group is building the infrastructure that turns this proprietary expertise into a product: a next-generation CMS, country knowledge base, and a scalable system for surfacing product and regulatory logic across our company. This includes near real time knowledge ingestion, the best in-class knowledge retrieval and a framework for customised knowledge apps.
If youre excited about building foundational systems that touch almost every workflow in the business - and about disrupting global compliance by transforming messy, manual, fast-changing information into powerful, scalable software - this is the team to join.
What Youll Do
As a Staff PM, youll:
Own the Knowledge Platform and Knowledge Apps, CMS, and AI-powered knowledge distribution tools - used by thousands of customers and internal agents daily.
Drive the automation and intelligent maintenance of large-scale, ever-changing content systems, especially around global labor laws and compliance data.
Partner deeply with content, engineering, design, AI, support, legal, and GTM teams to build both backend systems and polished frontend experiences.
Shape how knowledge is structured, stored, and distributed - from schema design to UX surface.
Elevate our companys UI quality by using the Knowledge Hub as a flagship product for design and usability.
Balance internal efficiency (CMS) with external delight (Hub, AI, and embedded surfaces).
Drive clarity and rhythm within the team - managing planning, priorities, and execution through structured but lightweight agile practices.
Work with our Knowledge content team to ensure the highest quality knowledge content.