דרושים » הנדסה » Forward-Deployed Engineer

Forward Deployed Engineering sits at the frontier of that work. We embed with our most strategic enterprise customers, running on-prem, air-gapped, and heavily regulated environments, and own the technical arc from discovery through production.

Your day might include designing a solution architecture for a high-impact agentic use case, debugging a production routing issue deep in our codebase, deploying a new MCP server with a customer team, or aligning with a CTO on a rollout plan; all in service of outstanding outcomes and rapid time to value for the organizations we work with.

This is a founding function. The first FDEs will define how we conducts field engineering: the standards, playbooks, and technical bar. The work is hands-on, commercially scoped, and high-leverage: youll partner closely with Product, Research, Platform, Security, and GTM, and what you learn in production directly shapes what the core team ships next. If you thrive under ambiguity, make fast and sound decisions when the stakes are high, and get energy from closing the gap between what customers hit in production and what we build next, this role is for you.

In This Role You Will
Own technical delivery across multiple deployments from first prototype to stable production, including core engineering work that unblocks strategic accounts.
Lead deep technical diagnosis and remediation in our codebase and production environments, model routing and gateway behavior, large-PR scaling, multi-pass behavior, performance and reliability issues.
Build customer-specific extensions (MCP servers, agent skills, platform integrations) that deliver immediate value and become durable product capability; upstream them into the main roadmap where appropriate.
Embed closely with customer engineering teams: serve as their senior technical counterpart for hands-on debugging, architecture reviews, and joint implementation.
Scope work, sequence delivery, and remove blockers early; make deliberate trade-offs between scope, speed, and quality to protect delivery timelines.
Partner with Product, Research, and Platform to convert account learnings and eval-driven feedback into roadmap items, specs, and prioritized engineering work.
Codify working patterns into tools, playbooks, runbooks, and reproducible benchmarks that Support and account teams can operate independently and help scale the field engineering function across the organization.

our company builds the production-grade AI backbone for top-tier enterprises. We don't just wrap LLMs. Our platform autonomously handles mission-critical workflows, replacing operational friction with seamless, predictive experiences. We are a lean, engineering-driven company working directly with the biggest players in the market.
An FDE at our company is a customer-embedded engineer who owns the technical success of an AI deployment end to end. You don't advise and hand implementation to someone else. You are the implementation owner. You take an ambiguous business problem, break it into solvable technical components, build the solution on our platform, and stay with it until it works reliably in production.
What You'll Do
Own deployments end-to-end. From signed deal to production go-live and stabilization. No hand-offs.
Build production AI agents. Design and ship agent flows on our platform: prompt engineering, orchestration, edge cases, and the testing discipline that makes them production-grade.
Integrate into brownfield reality. Legacy systems, APIs, CRMs, telephony and customer infrastructure, while navigating security, compliance and incomplete requirements.
Debug in environments you don't control. When production misbehaves inside the customer's stack, you find it and fix it.
Push back with judgment. Challenge poor requirements, find creative alternatives, and align technical and business stakeholders behind them.
Be embedded with customers. On-site several days a week during active deployments, often as the most senior technical person in the room. On-site days carry dedicated compensation on top of your salary, and every production go-live carries a milestone bonus.

Were looking for our first Forward Deployed Engineer (FDE) to join and help build this function from the ground up.
This is a highly technical, hands-on, and customer-facing role. Youll be based in Israel, working closely with our Product and Engineering teams, while traveling regularly across the U.S. to work on-site with our enterprise customers.
Youll work directly with customers to understand their business processes, technical environments, and operational challenges, and translate them into AI-powered solutions. Youll own projects end-to-end - from discovery and requirements gathering through technical design, development, deployment, adoption, and continuous improvement.
As our first FDE, youll have a unique opportunity to define how works with customers from a technical perspective, build the processes and best practices for this function, and play a key role in how we scale customer delivery.
Were looking for a strong engineer with a product mindset who enjoys navigating ambiguity, working directly with customers, and turning complex business problems into scalable technical solutions.

We're looking for our first Forward Deployed Engineer. You'll sit directly with our customers' engineering teams and get their workloads- from the first scoping conversation to a production endpoint carrying real traffic, at a cost and latency profile they couldn't hit anywhere else.
This is an engineering role. You will write code every day, in customer repos and in ours. It also carries pieces of solutions architecture, product management, and pre-sales, and you should want that mix rather than tolerate it. Ambiguous business goals come in; observable, benchmarked, production services go out.
As the founding FDE you also define the function: what a POC looks like, what we promise and measure, which patterns get productized, and how the field feeds the roadmap. The next FDEs will work from what you build here.
What You'll Do
Own customer outcomes end to end: problem framing, evaluation design, migration, deployment, benchmarking, monitoring. You're the technical owner from first call through expansion.
Win the POC: turn a vague objective into a tight spec and a working proof of concept fast, with explicit quality, latency, throughput, and cost-per-token targets - and hit them.
Tune serverless inference for real workloads: model and engine selection, batching strategy, KV cache behavior, speculative decoding, quantization, parallelism, cold-start and autoscaling behavior under bursty traffic. Diagnose regressions down to the inference engine.
Migrate workloads: move customers off OpenAI-compatible APIs, self-managed vLLM, SageMaker, or their own GPU fleets - and prove out the quality and cost delta with numbers.
Guide model strategy: advise on open-weight model selection, distillation, and fine-tuning for specific tasks; help customers get from a general-purpose frontier model to a smaller, faster, cheaper one that holds quality.
Close the product loop: bring the field back into the roadmap - write the PRDs, land the PRs, and turn one-off customer work into platform features.
Be the technical anchor in the room: support sales on complex evaluations, run technical onboarding, earn trust with staff engineers and CTOs.

We are looking for a Software Engineer - Customer Solutions to help customers successfully integrate, configure, and deploy our platform. You will work directly with customers to understand their technical requirements, build integrations, and troubleshoot issues across APIs, data, authentication, and enterprise systems.
This role is ideal for someone who enjoys combining hands-on engineering with customer interaction. We are looking for strong technical fundamentals, curiosity, clear communication, and a practical approach to solving real-world problems.
What Youll Do:
Work directly with customers to understand their technical workflows and integration needs.
Build and configure integrations between our platform and customer systems.
Develop backend services, scripts, APIs, data transformations, and automation workflows.
Investigate technical issues involving APIs, databases, authentication, customer data, and infrastructure.
Participate in customer implementation meetings and help translate business requirements into technical tasks.
Test, deploy, monitor, and support customer-facing solutions.
Document integrations, troubleshooting steps, and implementation decisions.
Work closely with senior engineers and product teams to turn customer-specific needs into reusable capabilities.
Gradually take ownership of increasingly complex customer projects.

We are looking for an AI Solution Engineer to design, implement, deploy, and operate AI-powered solutions for enterprise customers.

This is a hands-on, multidisciplinary role combining AI, integrations, customer-facing work, and technical problem-solving. Youll work directly with customers from discovery and solution design through implementation, production deployment, monitoring, and optimization.

Youll build solutions including Voice AI Agents, Text Agents, conversational workflows, and AI-powered conversation analysis, while supporting customers using our SaaS platform.

Key Responsibilities
Design, configure, and deploy Voice AI Agents, Text Agents, and conversation analysis solutions.
Translate customer business processes and requirements into working AI solutions.
Own customer implementations end-to-end, from technical discovery and solution design through production deployment.
Integrate us with APIs, CRM systems, telephony/PBX platforms, databases, knowledge bases, and other enterprise systems.
Configure prompts, workflows, business logic, AI models, tools, and integrations according to customer requirements.
Monitor production AI agents, troubleshoot technical issues, perform root-cause analysis, and continuously optimize performance.
Support enterprise customers using the SaaS platform.
Work closely with Product, R&D, Sales, and Customer Success, bringing insights from customer implementations back into the product.
Manage multiple customer implementations simultaneously and take ownership through successful production delivery.

we are looking for a passionate and detail-oriented Product Owner & Engineer to join our team. In this role, you will collaborate closely with development teams to define new features, contribute to functional requirement documentation (FRD), and ensure seamless UX design and implementation.
A core part of this role is maintaining close alignment with customers. You will actively engage with customers, gather feedback, understand real-world use cases, and translate their needs into clear product requirements. You will work closely with Support and QA to ensure our testing strategy and supportability reflect actual customer environments and workflows.
Beyond core development, you will assist in critical escalations, manage complex or high-visibility installations, and develop tools that enhance the overall user experience. You will leverage telemetry data, production insights, and direct customer feedback to continuously refine and improve our products, ensuring they deliver measurable value in real-world deployments.
Key Responsibilities
Collaborate closely with Product and Engineering teams to define, refine, and prioritize features that directly address real customer needs and business impact.
Translate customer requirements and field insights into clear, structured Functional Requirement Documents (FRDs), while actively contributing to UX discussions to ensure intuitive and seamless user experiences.
Work closely with QA and Support to align testing strategies and troubleshooting workflows with real-world customer environments, ensuring reliability, operability, and supportability at scale.
Serve as a technical and product focal point during critical customer escalations and high-visibility deployments, ensuring timely resolution and long-term improvements
Develop tools and scripts to enhance user experience and operational efficiency.
Leverage telemetry, usage analytics, and direct customer feedback to drive data-informed decisions and continuously improve product performance and adoption.
Proactively identify risks, gaps, and cross-team dependencies, removing roadblocks to ensure successful delivery and measurable customer outcomes.

We're looking for a DevOps / Platform Engineer to own our infrastructure end to end- both sides of it.
Side one is our multi-tenant SaaS on AWS: you build it, you run it, you keep it fast, secure, and up. Side two is the part that makes this role unusual - our enterprise customers deploy Avon AI inside their cloud (and sometimes fully air-gapped, on-prem environments). You'll own that too: packaging the platform, running the installation with the customer's infrastructure and security teams, and being the person on the call when their environment doesn't look like anyone's reference architecture.
This is a customer-facing engineering role. You'll be in rooms with enterprise IT, security, and platform teams- walking them through our architecture, answering security review questions, and unblocking deployments. If you want a pure behind-the-scenes infra job, this isn't it. If you like owning infrastructure and being the trusted technical voice in front of a customer, read on.
You'll be our first dedicated DevOps hire, which means you inherit real systems in production and a lot of room to shape how they evolve.
Key Responsibilities
EKS, networking, data stores, CI/CD, cost, and uptime. Build and evolve it with Infrastructure as Code.
Maintain and improve our Helm charts and container distribution so Avon AI installs cleanly in a customer's Kubernetes cluster.
Plan and execute installations in customers' private clouds and on-prem/air-gapped environments, working hands-on with their infrastructure teams from kickoff through go-live.
Support security reviews and architecture discussions, and translate enterprise IT constraints back into our roadmap.
IAM, network segmentation, secrets management, WAF, and the controls enterprise customers audit us on.
Metrics, logs, tracing, and alerting for our SaaS, and self-contained monitoring for customers who won't ship telemetry outside their network.
CI/CD pipelines, ephemeral PR sandboxes, release automation, and local development so engineers ship quickly and safely.
For our SaaS tenants and for deployed customer installations, including on-call ownership of what you build.

We are seeking an experienced Solutions Data Engineer who possess both technical depth and strong interpersonal skills to partner with internal and external teams to develop scalable, flexible, and cutting-edge solutions. Solutions Engineers collaborate with operations and business development to help craft solutions to meet customer business problems.
A Solutions Engineer works to balance various aspects of the project, from safety to design. Additionally, a Solutions Engineer researches advanced technology regarding best practices in the field and seek to find cost-effective solutions.
Job Description:
Were looking for a Solutions Engineer with deep experience in Big Data technologies, real-time data pipelines, and scalable infrastructure-someone whos been delivering critical systems under pressure, and knows what it takes to bring complex data architectures to life. This isnt just about checking boxes on tech stacks-its about solving real-world data problems, collaborating with smart people, and building robust, future-proof solutions.
In this role, youll partner closely with engineering, product, and customers to design and deliver high-impact systems that move, transform, and serve data at scale. Youll help customers architect pipelines that are not only performant and cost-efficient but also easy to operate and evolve.
We want someone whos comfortable switching hats between low-level debugging, high-level architecture, and communicating clearly with stakeholders of all technical levels.
Key Responsibilities:
Build distributed data pipelines using technologies like Kafka, Spark (batch & streaming), Python, Trino, Airflow, and S3-compatible data lakes-designed for scale, modularity, and seamless integration across real-time and batch workloads.
Design, deploy, and troubleshoot hybrid cloud/on-prem environments using Terraform, Docker, Kubernetes, and CI/CD automation tools.
Implement event-driven and serverless workflows with precise control over latency, throughput, and fault tolerance trade-offs.
Create technical guides, architecture docs, and demo pipelines to support onboarding, evangelize best practices, and accelerate adoption across engineering, product, and customer-facing teams.
Integrate data validation, observability tools, and governance directly into the pipeline lifecycle.
Own end-to-end platform lifecycle: ingestion → transformation → storage (Parquet/ORC on S3) → compute layer (Trino/Spark).
Benchmark and tune storage backends (S3/NFS/SMB) and compute layers for throughput, latency, and scalability using production datasets.
Work cross-functionally with R&D to push performance limits across interactive, streaming, and ML-ready analytics workloads.
Operate and debug object store-backed data lake infrastructure, enabling schema-on-read access, high-throughput ingestion, advanced searching strategies, and performance tuning for large-scale workloads.

We are looking for a talented AI Solutions Engineer to join our innovative AI team. In this role, you will act as a bridge between our AI capabilities and internal customers, helping teams effectively adopt and integrate cutting-edge AI based solutions. Our team develops advanced AI applications including agentic workflows, Retrieval-Augmented Generation (RAG) systems, Large Language Model (LLM) based solutions, AI agents, MCPs, and more. You will play a key role in ensuring these technologies deliver real value by working closely with users and contributing hands-on development. We are looking for a motivated teammate who enjoys working with technology, people and developing new capabilities.


What you'll be doing:

Lead technical engagements to showcase AI capabilities and demonstrate best practices.

Support integration of AI solutions into existing systems and workflows.

Guide users on how to effectively use AI tools and platforms to maximize impact.

Develop and customize AI solutions (e.g., RAG pipelines, LLM-based applications, evaluation, agents, etc.) based on customer use cases while ensuing high reliability.

Troubleshoot technical issues and provide hands-on support during onboarding and adoption.