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We are seeking an experienced Senior Data Platform Engineer to design and scale the robust, cost-efficient infrastructure powering our groundbreaking fraud prevention solution. In this role, you will architect distributed systems and cloud-native technologies to safeguard our clients' revenue while driving technical initiatives that align with business objectives and operational efficiency.

Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud.

Your Arena

Infrastructure & FinOps: Design scalable, robust backend services while owning cloud cost management to ensure maximum resource efficiency.
High-Performance Engineering: Architect distributed systems and real-time pipelines capable of processing millions of daily transactions.
Operational Excellence: Champion Infrastructure-as-Code (IaC), security, and observability best practices across the R&D organization.
Leadership: Lead technical initiatives, mentor engineers, and drive cross-functional collaboration to solve complex infrastructure challenges.

We are looking for a Technical Support Specialist to deliver advanced assistance for our software products



Key Responsibilities:

Investigate and resolve second-level technical incidents

Perform in-depth troubleshooting and identify underlying issues

Support customers through phone, email, and other communication channels

Work with R&D and engineering teams on system-level problems

We are seeking an experienced IT/Lab Manager to lead the planning, deployment, and operations of our physical lab environment and IT systems. This role will focus on building and maintaining scalable, reliable, and secure environments to support engineering teams involved in research, quality assurance, validation, and related activities. It will also support internal collaborators. You will have an outstanding opportunity to drive innovation in a multidimensional, technology-focused company that is crafting the future of data-center and lab technologies. If you bring perfection and creative thinking while solving issues as they arise, and enjoy working with distributed teams - your place is with us!


What Youll Be Doing:
Own day-to-day operations, planning, and roadmap for the engineering lab and IT infrastructure (servers, storage, networking, and related services).
Lead and mentor an IT/Lab team, driving guidelines, standards, and a culture of ownership, partnership, and continuous improvement.
Collaborate closely with R&D, QE, Verification, and other engineering teams to design, provision, and maintain environments that meet their performance, reliability, and security needs.
Lead all aspects of running data center and lab operations, including rack layout, cabling, power and cooling, hardware lifecycle, and resource availability.
Lead procurement and vendor management for hardware, software, and services, including evaluation, negotiation, and ongoing relationship management.
Implement and maintain automation for system provisioning, configuration, and operations using tools such as shell/Perl/Ansible.
Design and maintain monitoring, logging, and alerting for servers, network, and storage systems to ensure high availability and rapid incident response.
Investigate and resolve sophisticated infrastructure issues across OS, networking, storage, virtualization, and application layers.

Power the Future with us! At  our company  we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. we offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. The Tier 1 Team operates in a dynamic and energetic environment and plays a key role in providing first-line support to SolarEdge customers. We deliver high-quality, professional support while collaborating closely with various departments and interfaces across the company. As part of the team, youll serve as the initial point of contact for customers and contractors on technical matters-providing guidance, troubleshooting, and escalating issues when necessary. You will respond to phone calls, emails, and chats in a timely, service-oriented manner, explaining and resolving technical situations for non-technical individuals. By joining us, youll gain hands-on experience troubleshooting and supporting a variety of hardware and software configurations, running tests and diagnostics, and ensuring our customers receive professional, efficient support. What you'll be doing:
* Act as the first point of contact, interacting with customers using multiple support channels (phone, email, chat, CRM ).
* Provide Technical Support, troubleshooting, and diagnostics for our products (inverters, optimizers, monitoring portal, etc.) using available resources such as product schematics, knowledge bases, and other sources of information.
* Document all interactions and activities in the CRM system.
* Resolve technical issues using our tools (according to permission level).
* Escalate unresolved cases to higher support tiers when needed.
* Work with Customer Service Logistics to validate authorization for the release of parts needed to resolve problems encountered by customers.
* Participate in team meetings and collaborate with global colleagues to resolve customer cases.
Country:
Israel
City:
Herzliya

Responsibilities:
* Own the design, implementation, and maintenance of DevOps processes in alignment with project requirements and industry best practices.
* Implement Infrastructure as Code (IaC), support secure development practices, work with GitOps methodologies, operate in air-gapped environments, develop scripts, and build CI/CD pipelines.
* Lead and optimize processes across all stages of the software development lifecycle, leveraging advanced technologies and tools for complex cybersecurity projects in defense systems.
* Collaborate closely with development teams and cross-functional stakeholders as part of a multidisciplinary team.

About the Role We are seeking an experienced IT Infrastructure Expert to lead the design, implementation, and management of IT systems and infrastructure in large, complex environments. This role includes leading technological projects in the IT infrastructure domain, integrating advanced distributed systems, and ensuring the stability and continuity of core infrastructure. Key responsibilities include troubleshooting complex issues, writing technical documentation, and maintaining ongoing operational excellence. The ideal candidate will have a strong system-wide perspective, broad technological expertise, and the ability to collaborate across multiple teams.