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Were looking for a forward-thinking, hands-on leader to guide our Global Customer Support through its next phase one powered by AI, automation, and innovation. With our AI chatbot now handling a large portion of basic inquiries, your role will focus on reshaping and optimizing support operations around this new reality, ensuring that people and AI work together smoothly and effectively. Youll bring a strategic, data -driven mindset and an ability to evolve processes, teams, and performance standards in an AI-powered environment.
What am I going to do?:
* Lead and own global customer support performance: Define, monitor, and achieve all SLAs and KPIs to ensure operational excellence.
* Optimize support operations in an AI-powered workflow: Redefine processes, responsibilities, and workstreams now that the AI chatbot is live, ensuring seamless collaboration between agents and AI systems.
* Develop a forward-thinking support strategy: Continuously evolve our customer support vision to stay aligned with AI-driven service models, emerging technologies, and industry best practices.
* Standardize and optimize operations: Establish global procedures, policies, and standards to support 24/7 customer operations.
* Leverage insights and data : Analyze support metrics, dashboards, and customer feedback including AI performance data to identify trends, challenges, and opportunities for improvement.
* Collaborate cross-functionally: Partner with product, operations, and other teams to ensure AI tools and human workflows remain aligned with business goals and evolving customer needs.
* Build and empower teams: Recruit, train, and mentor Customer Support Team Leaders, guiding them through new AI-integrated workflows and fostering adaptability, ownership, and continuous learning.
* Inspire and drive culture: Champion our values by cultivating innovation, teamwork, and a customer-first mindset within an evolving support environment.
* Ensure resolution excellence: Take ownership of complex customer issues, driving them to full resolution with accountability and care.
Equal opportunities:
We prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. We are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

About Mindspace Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more. Why you’ll love working at Mindspace? Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment: great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long-term career opportunities, globally. Who is the ideal Mindspacer? You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in. About the position We are seeking a results-driven and experienced Project Manager to oversee and execute a variety of projects aimed at developing Mindspace’s revenue, growth, services, and efficiency. Based in Israel and working directly under the VP of International Markets, the PM will be instrumental in driving forward various initiatives across different verticals and geographies. The ideal candidate is a problem solver who thrives in a fast-paced environment and is eager to contribute to the company’s growth. We are looking for someone with great interpersonal skills, a multitasker with a go-getter attitude. Responsibilities
* Strategic Execution: Work closely with the VP of International Markets to implement strategic initiatives that align with company objectives.
* Project Management: Drive initiatives forward by coordinating between teams, setting milestones, and ensuring timely execution.
* Operational Support: Streamline internal processes, improve efficiency, and support execution across various business functions in different markets
* Market & Competitive Analysis: Conduct research into industry trends, emerging markets, and competitive landscapes to inform business decisions.
* Partnership Coordination: Support the identification and execution of strategic partnerships to expand business opportunities.
* Stakeholder Communication: Prepare reports, presentations, and insights for internal stakeholders to support decision-making.
* Lead project executions and teams, fostering collaboration and effective communication between all relevant stakeholders.

Are you ready to work on massive web projects and features that are being used by millions across the world? If yes, then youve come to the right place. As a frontend Engineer at our company, you'll be responsible for implementing core product features, building client infrastructure, and finding innovative solutions while working with cutting-edge technologies ( React, Redux, ES6, Webpack, HTML5, and CSS3). We're looking for top talent that's ready to level up their skills in an exciting and fast-paced environment.

What am I going to do?:

* Build packages, modules and reusable components that will be used across our codebase.
* Design, develop, TEST and deploy high traffic features, with an emphasis on scalability and performance.
* Be in charge of your team's technical domain - from design to production.
Equal opportunities:
At our company, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. we are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, our company will provide accommodation to individuals with disabilities or a special need.

Are you ready to work on massive web projects and features that are being used by millions across the world? If yes, then youve come to the right place. As a backend Engineer, you'll be responsible for implementing core features, building infrastructure, and finding innovative solutions while working with cutting edge technologies (Kotlin, Node.js, Golang, Ruby, Kafka, MongoDB, Redis, ElasticSearch, Kubernetes, AWS and more). We're looking for top talent that's ready to level up their skills in an exciting and fast paced environment.

What am I going to do?:

* You develop it all! Including products and features.
* Youll be building and developing modules, data pipelines, and services.
* You own it - from design to production!
Equal opportunities:
We prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. We are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, we will provide accommodation to individuals with disabilities or a special need.

our company Enterprise is a Freelance Management system (FMS) which enables you and your team to hire, onboard and manage freelancers more effectively, while ensuring legal & tax compliance. Our platform reduces the time your team spends chasing after and worrying over sourcing talents, legal docs, tax forms, payment terms, budget approvals, granting system access and much more. It will provide your team with full visibility and total control over every single contractor your company works with and every single project theyre working on from all aspects. We are looking for a great JavaScript Developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure, in a pure serverless environment utilizing multiple AWS services. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

What am I going to do?:


* Conduct thorough evaluations of new libraries, tools, and frameworks that can improve the team's productivity and enhance the application's performance.
* Champion best practices in React and Redux development, promoting modularization, code reusability, and maintainability. Encourage the adoption of industry standards and design patterns within the team.
* Educate team members on the advantages and potential pitfalls of different technological choices.
* Proactively identify technical debt and areas for improvement in the existing codebase. Suggest modernization strategies and advocate for upgrading or refactoring certain components or modules to align with the latest best practices.
* Stay hands on and develop new user-facing features using React.js and Redux.
* Building reusable components and Front-End libraries for future use
* Translating designs and wireframes into high quality code
* Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Equal opportunities:
At our company, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. we are proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, our company will provide accommodation to individuals with disabilities or a special need.