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Required Onboarding Product Director
The proposed Product Director will be responsible for:
Defining and executing the onboarding product strategy aligned with business goals.
Driving cross-functional collaboration across Product, Design, Engineering, Marketing, and Compliance.
Ensuring our onboarding flows are optimized for conversion, regulatory requirements, and customer experience.
Identifying new opportunities for personalization, automation, and experimentation to improve activation KPIs.
A dedicated senior product leader will ensure we not only meet but exceed customer expectations at the earliest and most critical stage of their journey with us. This investment is essential to reduce friction, accelerate time to value, and differentiate us in a market where exceptional user experience is a key competitive advantage.
Responsibilities:
Own the end-to-end onboarding experience: Define, articulate, and evolve a comprehensive product strategy for onboarding that balances growth, compliance, and seamless customer experience.
Drive KPI-focused outcomes: Optimize the onboarding funnel for key metrics such as activation rate, time-to-value (TTV), drop-off reduction, and compliance completion.
Champion customer-centric innovation: Develop and iterate onboarding flows based on deep understanding of user needs, feedback, and analytics across diverse customer segments and regions.
Lead cross-functional alignment: Partner closely with Engineering, Design, Marketing, Compliance, Risk, and GTM teams to ensure consistent, scalable, and localized onboarding experiences.
Ensure global compliance and scalability: Integrate regulatory, KYC/KYB, and AML requirements seamlessly into product flows, while preserving a high-quality UX for both enterprise and SMB clients.
Design for personalization and automation: Introduce contextual onboarding paths tailored to industry, geography, and user profile, leveraging dynamic content and smart decisioning.
Build systems for experimentation and learning: Establish robust A/B testing and experimentation frameworks to validate improvements and uncover new opportunities across the funnel.
Monitor performance and customer insights: Continuously assess onboarding journeys using data analytics, heatmaps, customer interviews, and support feedback to identify friction points and growth opportunities.
Mentor and lead product teams: Guide product managers and contribute to a culture of excellence, ownership, and continuous improvement within the Product organization.

We are seeking a highly skilled and experienced Director of Risk Operations to join our team. In this pivotal role, you will be responsible for driving the Transaction Monitoring domain, managing multiple global teams, overseeing daily Transaction Monitoring and Risk Operations, focusing on enhancement and automation of relevant processes and workflows across the organization. You will play a critical part in strengthening our Transaction Monitoring framework, ensuring operational efficiency, adhering to regulatory requirements and fostering a culture of cooperation, collaboration and continuous improvement within a rapidly evolving global fintech environment.
Responsibilities:
Director of Transaction Monitoring is a senior-level role focused on overseeing the systems and processes that monitor financial transactions for suspicious activity, particularly in the context of anti-money laundering and counter terrorist financing (AML & CTF), fraud prevention, screening and other Compliance and Risk-related operational flows. This position requires a deep understanding of regulatory operational frameworks, strong analytical and leadership skills, to develop and oversee strategies to detect and prevent financial crime.
Leading, managing, mentoring and motivating multiple transaction monitoring teams - overseeing the work of analysts, investigators, and other team members involved in monitoring and reporting suspicious activity. Ensure operational efficiency, effectiveness as well as meeting organizational KPIs and SLAs.
Promote a culture of proactivity, efficiency, innovation and continuous learning within the risk and compliance functions.
Developing and implementing transaction monitoring and screening strategies, including designing and refining systems and procedures to identify unusual or potentially fraudulent transactions. As well as leading the strategic design and implementation of enhanced and automated/AI-based risk operations processes and workflows, leveraging cutting-edge technologies and best practices.
Analyzing transaction data and identifying trends - using data analysis techniques to identify patterns and anomalies that may indicate money laundering, fraud, or other financial crimes.
Point for escalations and decision making in investigations and other daily tasks and efforts.
Continuously monitor the performance, progress, and exposure of risk-related activities, ensuring the effective implementation of recommendations and remediation plan, and embrace an ongoing improvement framework.