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We are seeking a highly motivated, organized, and analytical Customer Experience and Logistics Coordinator to join our global operations team. Reporting directly to the Global Supply Chain Manager, you will lead the orchestration of our weekly shipping programs and manage end-to-end international logistics. In this role, you will combine strong operational execution with excellent customer management, serving as the dedicated focal point for key global accounts and oversight of our European inventory hub.
Key Responsibilities:
Weekly Shipping Program Leadership: Lead, coordinate, and build the companys weekly global shipping plan, consolidating commercial demands and aligning them with logistics capacity.
End-to-End Freight Execution: Manage international shipments from order creation, booking carriers, and coordinating with customs brokers, up to document closure (paperwork finalization) and final delivery.
Customer Experience & Account Coordination: Serve as the primary, direct point of contact for global customers, including dedicated management of key designated accounts. Lead day-to-day communication, provide shipment visibility, and ensure a premium service experience.
European Hub Stock Intake: Coordinate and oversee continuous inventory reception and stock intake at our European warehousing sites (3PL) to ensure data accuracy and availability.
Financial Control & Invoice Approval: Audit, verify, and formally approve incoming vendor, carrier, and customs invoices against commercial agreements to maximize cost-efficiency.
Procurement & Rate Optimization: Solicit and evaluate pricing quotes from freight forwarders, carriers, and customs brokers to optimize global logistics spend.
Cross-Functional Collaboration: Synchronize operations internally with Sales Managers, Quality Assurance (QA), Warehousing, and Finance teams.
Data Analytics & KPIs: Maintain, monitor, and publish weekly shipment tracking reports and logistics cost KPIs.

We are seeking a Product Manager to join our team. In this role, you will help shape the future of our products and capabilities, driving innovation that transforms how healthcare organizations use data to create real value.

You will work at the intersection of technology, healthcare, and business, collaborating with cross-functional teams - including R&D, design, clinical experts, and customer success - and engaging directly with customers and end users to translate real-world needs into impactful product solutions. This role is ideal for someone who thrives in a fast-moving environment, combines strategic thinking with hands-on execution, and is passionate about improving healthcare through data-driven innovation.

Key Responsibilities

Lead the end-to-end product lifecycle from concept to launch, ensuring clear alignment between business goals, customer needs, and technical execution.
Take ownership of ongoing strategic initiatives and ensure continuity across key product priorities.
Translate customer needs and business objectives into clear product requirements.
Define and prioritize product requirements based on market insights, customer feedback, and organizational priorities to ensure alignment with company goals.
Collaborate with engineering and design to deliver intuitive, high-impact solutions.
Engage directly with customers and end users to understand pain points, validate solutions, and ensure the product delivers meaningful outcomes.
Partner with Customer Success to ensure adoption, measurable value, and user engagement.