You are a highly motivated IT Support Technician with strong learning agility and a genuine desire to grow in the IT field to join our global IT team.
You will serve as the first point of contact for IT support in our Haifa office while also supporting remote employees across the US, Europe, and India. This is a hands-on position focused on user support, troubleshooting, hardware logistics, and ensuring seamless day-to-day IT operations.
You will report directly to the IT Team Lead and gain exposure to modern SaaS environments, global IT operations, and enterprise support practices while building a strong technical foundation.
A Day in Your Life:
User Support & Troubleshooting- Provide first-line technical support for employees in the Haifa office and globally. Troubleshoot issues across Windows, macOS, and Linux environments, as well as common business applications and SaaS tools.
Onboarding & Offboarding- Manage the full IT lifecycle for employees, including account provisioning, hardware setup for new hires, and secure offboarding with access revocation and asset collection.
SaaS Administration Support- Assist in managing and provisioning access to core platforms such as Google Workspace, Slack, Zoom, and Monday.com.
IT Asset Management- Oversee IT inventory at the Haifa site, including receiving equipment from vendors, preparing laptops and workstations, and ensuring employees are fully equipped for success.
Office & Infrastructure Support- Support daily IT operations in the office, including workstation setup, Wi-Fi and network troubleshooting, and basic audio/visual (A/V) support for meeting rooms.
Global Remote Support- Provide responsive remote IT support to employees across multiple regions using remote support tools, ensuring a smooth and reliable experience for distributed teams.
On-Site Presence- This role is 100% on-site in our Haifa office, with occasional travel to our Ramat Gan hub (near Savidor Central station) as needed.
Requirements: Strong technical foundation (e.g., IT courses, certifications, military technical service, or self-driven projects). Prior helpdesk/IT support experience is a plus but not required.
Strong troubleshooting skills and comfort working in both macOS and Windows environments.
Excellent customer service mindset, patient, clear, and solution-oriented communication.
Fluent English (written and spoken), required for daily communication with global teams.
Highly organized, reliable, and capable of working independently and collaboratively.
Willingness to work full-time on-site in Haifa.
Nice to Have:
Exposure to Linux environments.
Familiarity with SaaS tools such as Google Workspace, Slack, and Zoom.
Experience with identity and access management tools (e.g., JumpCloud).
Basic understanding of networking concepts and Wi-Fi troubleshooting.
This position is open to all candidates.