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?MazeBolt was named number #11 of the 2024 DUNS 100 top companies to work at in Israel. Together, we’ve built more than just a workplace; we’ve built a culture of trust, teamwork, and innovation. This is an opportunity to join a fast-growing startup company composed of skillful team players, working closely with each other and a continuously growing worldwide customer base. MazeBolt empowers organizations to shift from reactive DDoS firefighting to proactive resilience - ensuring business continuity, customer trust, and measurable risk reduction. RADAR™ by MazeBolt is the patented DDoS Vulnerability Management solution that enables organizations to avoid downtime and safeguard business continuity through nondisruptive, continuous DDoS testing - proactively validating every layer of deployed DDoS security and addressing both current and evolving AI-driven threats.

Job Description:
MazeBolt is seeking a highly skilled Senior Customer Success Manager and Presale to join our growing team. This strategic role bridges technical expertise with customer engagement, ensuring that our enterprise customers achieve their business objectives through MazeBolt’s cutting-edge security products. This is a key role in MazeBolt’s success. You will serve as both a trusted advisor and technical expert, working directly with customers from onboarding through adoption and long-term success. You will also play a key role in supporting the global sales team by delivering technical presentations, guiding proof-of-concepts, and ensuring smooth evaluations that lead to customer wins and renewals. You will be managing our customers and making sure all get the value they deserve and that the value is delivered through excellent service and account management. This position requires someone with strong cybersecurity and networking knowledge, excellent communication skills, and the ability to thrive in a fast-paced, startup environment.

Duties and Responsibilities:
Customer Success & Account Management
* Serve as the primary point of contact for enterprise customers, including Fortune 500 organizations
* Manage the full customer lifecycle including onboarding, adoption, renewal, and expansion
* Understand customer pain points, compelling events, business goals, and success measures and align MazeBolt solutions to meet those objectives
* Conduct regular touchpoints such as QBRs/EBRs and ongoing strategic reviews to demonstrate value
* Drive product adoption and usage while minimizing churn and ensuring timely renewals
* Act as the customer advocate internally by relaying feedback to product, support, and management teams
* Analyze system usage to recommend additional services, training, or solutions to maximize value
* Lead customers through technical project lifecycles: architecture design (HLD, LLD), installation, configuration, documentation, and validation
* Troubleshoot and resolve complex networking/security issues to ensure resilience, compliance, and performance goals
* Map customer network topologies and translate requirements into product solutions
* Partner closely with Professional Services to deliver seamless implementations
* Educate customers on best practices for using MazeBolt’s products, ensuring security visibility and remediation success
* Respond to functional and technical elements of RFIs/RFPs PreSale Support
* Support the global sales team in presale activities, including technical presentations, product demonstrations, and evaluations
* Gather customer requirements and translate them into solution designs
* Create and manage Proof of Concepts (POCs) to ensure successful outcomes
* Assist customers in preparing infrastructure for product deployment
* Work with account teams to identify upsell and cross-sell opportunities by uncovering additional use cases Reports to : VP Services Office Location : Ramat Gan, Israel

This role provides the opportunity to drive significant impact through scalable data solutions while working with a collaborative, growth-focused team. You'll work with cutting-edge AWS technologies, solve complex data challenges, and play a key role in shaping our data platform's future. You'll learn unique graph relations models and valuable graph database experience.

Were looking for a strong and passionate Full Stack Team Lead to join our R&D group. In this role, youll lead a cross-functional team of talented engineers, drive technical excellence, and take an active part in building scalable SaaS microservices and advanced agro-tech solutions.

Were looking for a senior Data Scientist to lead into the next stage, utilizing our data assets for in-house business development, product development, and customer outreach.

You will work with large-scale data at the intersection of agronomy and commerce, designing and implementing algorithmic and machine learning solutions that power our data-driven platform. This will include predicting buying behaviors models, sales, and product recommendation models based on farmers' behavior, and combining this with relevant product recommendations. If youre passionate about turning complex data into real-world impact in agriculture, we are looking for you, a talented, detail-oriented person to join our team.

Were looking for a dynamic Creative Lead to own and elevate video marketing, brand identity, and vibe marketing strategywith a sharp eye on how AI is reshaping the creative process. Youll lead a small but mighty team of two designers, crafting visual storytelling that blends animation, live-action, and AI-assisted creativity.
This is a role for a hands-on visionary who merges conceptual thinking with sharp executionsomeone who understands that brand isnt just what we say, its how we make people feel. Youll help us define and scale a vibe marketing approach that leverages intuition, insight, and AI to build resonance, relevance, and emotional velocity across every channel.

Were growing and looking for another important piece of the puzzle DevOps Infrastructure Team Leader.
What youll do:
Establish and nurture a culture of excellence within the DevOps team, promoting best practices, effective work processes, and methodologies. Lead by example and mentor the team to foster a collaborative and high-performing environment.
Set clear goals and technical direction, aligning team priorities with organizational objectives and ensuring timely execution of deliverables.
Recruit, coach, and develop engineers, fostering a culture of continuous learning and ownership while supporting their professional growth.
Design, implement, and maintain scalable, secure, and reliable infrastructure solutions.
Build and maintain automation frameworks to streamline deployments, enforce security and compliance standards.
Continuously evaluate and introduce new technologies, methodologies, and tools to improve performance, observability, resilience, and scalability.
Act as the technical point of contact for DevOps, guiding the team through complex challenges and advocating for DevOps principles across the organization.

We are looking for a Senior Back-end Engineer who will develop solutions that transform unstructured electronic communication data (from phone calls, chats, emails, etc.) into actionable intelligence for financial institutions.
Lets get down to business:
What Youll Do:
Design and implement feature requests
Optimize system scalability and resilience
Work closely with the Product Team and Architects
Support and maintain the production environments

Were rapidly growing and looking for another important piece of the puzzle.
Is it you?
We are looking for a highly motivated candidate to join our Data Science team If you are passionate about NLP \LLMs and have 4+ years in the field, this is for you!
What Youll Do:
Research, experiment, develop and productize advanced NLP, LLM and autonomous agent solutions in various domains such as classification, summarization, translation, information retrieval and AI assistant.
Use advanced deep learning and large language models, to enhance Shields ability to find the needle in a haystack in the world of structured & unstructured data of financial electronic communication.
Conduct rigorous experimentation, analysis, and optimization to ensure performance, efficiency, and scalability.
Develop processes, tools and frameworks to monitor and analyze model performance and data accuracy
Innovate, develop, and test state-of-the-art approaches to solve our challenging problems: domain adaptation, fine-tuning, prompt engineering, zero- and few-shot learning, autonomous agents, using open and close large language models.
Assist and mentor other team members in the implementation and research
Collaborate closely with domain experts, product and engineering teams to translate research breakthroughs into scalable commercial products
Identify the latest technology to improve our AI capabilities in a variety of languages and help shaping our AI roadmap

Were rapidly growing and looking for another important piece of the puzzle.
Is it you?
As a Surveillance Product Manager, youll lead the product strategy and execution for surveillance and detection portfolio of products. Collaborating with customers and internal teams you will manage the end-to-end product lifecycle to deliver best-in-class products that support our business growth goals.
This position is located in Israel, and youll be reporting directly to the Director of Product.
What Youll Do:
Develop a clear product strategy and roadmap for surveillance, detection solution portfolio
Work with engineering, to drive the end-to-end product development process, from planning through release launch
Collaborate closely with Data Science to build and iterate on AI based products and capabilities
Partner with customers and GTM teams and act as a subject matter expert for pre-sales, marketing, and customer success
Stay up to date on regulatory trends, industry standards, and market developments in communication compliance
Define and track key product metrics to measure product success and areas for improvement

We are looking for an experienced Data & Data Integrity Support Engineer who will act as the first point of contact for any question raised by customers, as well as focus on monitoring data integrity and completeness across customer environments.
This is an opportunity to develop new and improved methodologies for data validation, monitoring dashboards, and automated reporting tools. Youll be part of a technical team solving complex issues, working with cutting-edge technology, and keeping our customers satisfied and informed. This position is based in Ramat Gan and we operate on a hybrid model (3 days at the office/2 days remote).
Lets get down to business
What youll do:
Respond to customer technical support requests via our ticketing system in a timely and professional manner.
Proactively monitor environments and identify potential issues before they become incidents.
Diagnose and resolve complex technical issues related to data integrity, application and infrastructure.
Break down undefined customer issues and escalate them clearly to R&D with supporting data (logs, tests, replications).
Document all customer interactions and solutions in the ticketing system with clarity, and contribute to internal knowledge base.
Collaborate with Product, R&D, and Operations teams to resolve customer issues effectively.
Participate in on-call/shift rotation and provide ad-hoc after-hours support as needed.