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We are looking for an experienced Head of Customer Experience to join us!

This is a full-time and onsite (hybrid-remote) role at our Tel Aviv office.
We seek a highly motivated and experienced Head of Customer Experience to join our dynamic team. In this role, As the Head of Customer Experience, you will be responsible for leading and shaping our company's customer experience strategy to ensure the highest level of satisfaction and loyalty among our customers. You will lead a team dedicated to delivering exceptional customer service across all touchpoints, driving continuous improvement initiatives, and championing the voice of the customer throughout the organization.

The ideal candidate has to be a people person - a relationship wizard with analytical skills. The ideal candidate will work closely with cross-functional teams, including Sales, Product, and Support, to align customer goals with our company objectives.

Key Responsibilities:

Develop and execute a comprehensive customer experience strategy aligning with the company's goals and objectives.
Lead and mentor a team of customer experience professionals, providing guidance, support, and development opportunities.
Define and implement best practices for customer service delivery, including processes, systems, and performance metrics.
Collaborate cross-functionally with marketing, product development, and operations departments to drive customer-centric initiatives and improvements.
Monitor and analyze customer feedback, satisfaction metrics, and market trends to identify areas for improvement and innovation.
Champion the voice of the customer within the organization, advocating for their needs and preferences in decision-making processes.
Establish and maintain strong relationships with key stakeholders, including executive leadership, to gain buy-in and support for customer experience initiatives.
Drive a culture of customer-centricity and continuous improvement throughout the organization, fostering a mindset of empathy and accountability.
Manage a group of ~40 employees.

inventing a new way of managing IT end-to-end for IT professionals and teams worldwide.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.

looking for a motivated Full Stack team lead to join us!
In this position,, some primary responsibilities include designing, implementing, and maintaining database infrastructures, using database technologies (SQL, No-SQL, Elastic), monitoring production performance and stability, and producing scalable solutions to existing and new technologies.

This is a full-time and onsite (hybrid-remote) role at our Tel Aviv office.
We are looking for a dynamic and experienced full-stack team lead!
As the Team Leader, you will play a pivotal role in overseeing and coordinating the critical domain responsibilities essential to our organization's smooth operation. Your team will manage and optimize key processes and activities that directly impact our platform's success.

Responsibilities:
As a Full Stack Team Lead, your responsibilities will include managing and mentoring a team of full stack developers, leading a software development squad, planning and executing new and existing projects, reviewing designs, and finding ways to empower engineering teams to build better products.
As we work directly on our cutting-edge products, hands-on coding as part of the team is a crucial part of the role.

Director Of Tech Dev for a eveloping company in tel aviv

Responsibilities:
Implement QA and bug handling processes
mplement GIT processes
Manage 2 Israeli devs + Ukranian dev
Manage Server with WP Engine
Implement security infrastructure
Implement speed and database optimization infrastructure
Manage new product feature implementation
Ensure website runs smoothly, bug free with 100% uptime

looking for a talented Business Analyst to join the team and work side by side with the rapidly growing sales department.

The ideal candidate is passionate about solving complex business questions and has the capability to read complex datasets and translate them into actionable business insights and recommendations to the relevant stakeholders.

If you are an expert in data & numbers, have a keen eye for detail, an innate ability to recognize patterns, and the drive to influence key business decisions with your findings, then we want you on our team!
Responsibilities:
working closely with our Sales team leadership, providing strategic recommendations based on your data analysis.
Lead deep dive analyses to uncover new opportunities for growth that will influence our business performance
Create and maintain comprehensive and clear dashboards to track key KPIs and highlight actionable insights for operational teams and senior management.
Ensure the integrity and accuracy of our sales data by regularly validating and updating our datasets.
Suggest strategic changes or initiatives that can boost our performance and efficiency.

inventing a new way of managing IT end-to-end for IT professionals and teams worldwide.

By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.
We're looking for a great Automation Team Lead to join us!

This is a full-time and onsite (hybrid-remote) role at our Tel Aviv office.
looking for a highly skilled Automation Team lead to join our team!

Main responsibilities:
Lead and manage a team of 3-4 automation engineers.
Provide coaching and mentoring on quality assurance best practices for the team members and colleagues, as well as train new team members
Drive the company's quality strategy with the evolution of the company and its highly technical product
Perform hands-on development for high scale QA automation
Define, create and maintain test plans for existing and new projects
Identify and provide feedback on gaps/anomalies in the requirements and products
Design, build, and maintain a robust and scalable automation framework and infrastructure
Ensure the automation infrastructure remains current, flexible, and designed to work within a continuous integration/deployment framework.
Participate in setting and communicating automation best practices, strategies, and processes.

We are looking for Data Scientist (Hybrid Mode) to our Team in Tel Aviv
Are you a visionary Data Scientist passionate about leading cutting-edge research and implementing innovative solutions in a production environment? If you have a proven track record of developing algorithms in a fast-paced environment, a knack for NLP, and the ability to inspire your colleagues, we want to hear from you!
Responsibilities:
Lead and conduct advanced data science research, focusing on automatic knowledge-based understanding, entity recognition, and NLP models like state-of-the-art transformers.
Collaborate with a multi-disciplinary team of researchers, data engineers, software developers, product specialists, and researchers to solve complex problems.
Take ownership of major building blocks of the world's first multi-dimensional people-skills-jobs AI product.
Lead selected initiatives, and take ownership of the end-to-end agile process, from ideation to production-grade implementation, constantly improving the companys products.
Work closely with stakeholders to understand business requirements and translate them into actionable data science projects.

Required Algorithm Engineer
Are you a visionary Algorithm Engineer with a passion for leading cutting-edge research and implementing innovative solutions in a production environment? If you have a proven track record of developing algorithms in a fast-paced environment, a knack for NLP, and the ability to inspire your colleagues, we want to hear from you!
Responsibilities:
Lead and conduct advanced research in algorithm development, focusing on automatic knowledge-based understanding, entity recognition, and innovative algorithmic models.
Collaborate with a multi-disciplinary team of researchers, data engineers, software developers, and product specialists to solve complex problems.
Take ownership of major building blocks of groundbreaking algorithmic solutions for the world's first multi-dimensional people-skills-jobs AI product.
Lead selected initiatives, taking ownership of the end-to-end agile process from ideation to production-grade implementation, continuously improving the companys algorithmic products.
Work closely with stakeholders to understand business requirements and translate them into actionable algorithmic projects.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, transforming the hospitality industry with innovative solutions.

Today, has 15 offices and 700+ team members across the globe.

The For Hosts Lite Customer Experience Specialist's responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.

This role will be expanding into a Shift Manager role within a few months following the necessary certification.

The perfect Customer Experience Shift Manager has a strong technical orientation and is eager to help, has very strong communication skills, and is not afraid of being creative and thinking outside the box.

Responsibilities
Responding to customer queries in a timely and accurate way, via email mostly but can also be via virtual meetings.
Providing step-by-step technical help, both written and verbal, with great attention to detail.
Troubleshooting customer issues, solving problems, and helping with queries about their account.
Managing and supervising remote team members by assigning tasks and reviewing their compliance with the shifts needs.
Work closely with the Operations and Management Teams to provide help in managing escalations, Support Specialists' schedules within their shifts, and meet the KPIs protocols.
Work closely with the Team Leader/s to continuously improve and support the department's goals and shift operations.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.

has 15 offices and 700+ team members across the globe.

Are you a natural born instructor and a native English speaker with a passion for customer education? Are you tech-savvy and looking to join a market leader in the vacation rental industry, contributing to compelling training experiences?

We are looking for a Customer Training Developer to join Training team, and help pioneer the establishment of the customer education domain. This is part of our efforts to provide extraordinary customer experience to our users and expand their self-service opportunities.

The Customer Training Developer will be responsible for creating top-notch training courses for our diverse customer base, assessing its effectiveness, and improving it based on feedback and data. The role involves collaborating with various stakeholders across the company to ensure customers optimize their use of our industry-leading products.

Responsibilities
Create engaging, interactive and compelling e-learning materials and videos for customers to guide them on how to use our robust product, to support onboarding processes, and to promote feature adoption.
Work closely with stakeholders and subject-matter experts from various departments, to identify internal needs and customer pain-points, and translate them into training materials for customers at varying technical and product experience levels.
Analyze training efficacy and user engagement, and work to improve the data.
Create and manage training content in our authoring and video tools and LMS, while keeping a cohesive and organized structure.
Work on multiple projects simultaneously, and under tight timelines.
Take full end-to-end ownership over projects within Training team.

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more,transforming the hospitality industry with innovative solutions.

Today, has 15 offices and 700+ team members across the globe.

API Support engineer's responsibilities include resolving customer queries, recommending solutions, and working with API to complete client requests.

Responsibilities
Solve technical questions related to APIs, webhooks, third-party integrations, and new feature complexities.
Perform API tasks requested by external and internal users.
Develop and maintain tools that help deflect tickets and reduce handling time for both the API team and the greater CX team.
Participate in client/prospect calls to provide professional guidance on utilizing API and its best practices.
Escalate, consult, and advocate for the clients standpoint across Product/R&D teams.

Required Senior Python Developer
Tel Aviv, IL
Full-time
Who are we?
We are re-inventing the way governments listen to, understand, and interact with their residents. Our community trust platform uses advanced Natural Language Processing, ML algorithms and generative AI to help government organizations hear from more citizens, be more data-driven and increase resident satisfaction.
Our global team of urban enthusiasts and data geeks work with hundreds of cities and counties worldwide - from Los Angeles, to Chicago, to Tel Aviv. If youre passionate about joining a growing company whose focus is on leveraging data and tech to radically improve life in communities - your place is with us!
What is the role?
As a Senior Python developer, you will join our team in our Tel Aviv office. You will be in charge of taking on the development of great new features that help mayors and other city leaders understand their citizens and their city in more effective ways, improving the lives of millions of citizens around the world. This includes working on all components of our product, from data integration and server-side algorithmic work to front end implementation. The work includes Python and React development.

Required Senior Full Stack Developer
Tel Aviv, IL
Full-time
Who are we?
We are re-inventing the way governments listen to, understand, and interact with their residents. Our community trust platform uses advanced Natural Language Processing, ML algorithms and generative AI to help government organizations hear from more citizens, be more data-driven and increase resident satisfaction.
Our global team of urban enthusiasts and data geeks work with hundreds of cities and counties worldwide - from Los Angeles, to Chicago, to Tel Aviv. If youre passionate about joining a growing company whose focus is on leveraging data and tech to radically improve life in communities - your place is with us!
What is the role?
As a full-stack developer, you will join our team in our Tel Aviv office.
You will be in charge of taking on the development of great new features that help mayors and other city leaders understand their citizens and their city in more effective ways, improving the lives of millions of citizens around the world.
This includes working on all components of our product, from data integration and server-side algorithmic work to front end implementation. The work includes NodeJS and React development.

Required Survey Research Analyst
Tel Aviv, IL
Full-time
What is the role?
Our surveys help state and local governments understand and respond to the needs of their residents. Our research enables clients to effectively tackle many of their most critical challenges in areas such as infrastructure spending, economic development, and police transparency. With the insights from these surveys, leaders are able to make more informed decisions and deliver better results for their communities.
As a Survey Research Analyst, you will create customized survey solutions for our clients, from project planning and questionnaire design through data analysis and reporting. You will also help to develop the next generation of our survey research tools and methods and make innovative and high-quality surveys more scalable through automation and productization. As part of a fast-growing organization, youll also have plenty of opportunities to build new skills and help shape the direction of the product in the years to come.
Responsibilities:
Work closely with the Customer Success team to determine client needs and deliver on end-to-end survey projects
Write and customize questionnaires to measure residents beliefs, opinions, attitudes, and behaviors on local and national issues
Process and analyze survey results to inform clients decisions
Create and deliver customers reports, presenting survey findings and recommendations
Collaborate with other team members in developing best practices, testing new research methods, and creating tools to streamline the survey process
Collaborate with the product and R&D teams to support the development of our survey product.

Required Business Analyst
Tel Aviv, IL
Full-time
Who are we?
We are re-inventing the way governments listen to, understand, and interact with their residents. Our community trust platform uses advanced Natural Language Processing, ML algorithms and generative AI to help government organizations hear from more citizens, be more data-driven and increase resident satisfaction.
Our global team of urban enthusiasts and data geeks work with hundreds of cities and counties worldwide - from Los Angeles, to Chicago, to Tel Aviv. If youre passionate about joining a growing company whose focus is on leveraging data and tech to radically improve life in communities - your place is with us!
What is the Role?
As a vital member of our Business Operations team, you will be responsible for all things data and analytics for our go-to market teams. This includes maintaining data integrity, utilizing this data to build reports, insights and analyses and work with and report to our Bizops, GTM, and Management teams to produce better business results and drive necessary changes.
As a key member of our Business Operations team, your responsibilities will include:
Build reports, dashboards and metrics, in addition to monitoring the integrity and validity of the data reported based on our data.
Design, develop and maintain ongoing metrics, reports, models, analyses and dashboards to drive key business decisions.
Develop insights and recommendations based on data to help inform, influence, support and execute business decisions.
Work with large amounts of data and build tools to streamline business and decision making processes.
Working closely with internal departments to drive insights that will help produce better business results and drive necessary changes.
Conduct prospect and customer analysis, to include: win/loss ratios, churn, behavior in use and retention, segmentation, overall trends, customer value among others.
Work with and manage integrations between BI platform and other platforms, specifically Salesforce.