לוח משרות דרושים בתל אביב יפו

We are looking for a strategic, relationship-driven Dispute Management Expert to lead our Recovery Optimization team and build valuable partnerships with Payment Service Providers (PSPs) and card networks. This unique hybrid role combines deep chargeback domain knowledge, business development capabilities, and team leadership. As a key member of our Product Analytics team, you will drive cross-segment recovery rate improvements by leveraging external industry knowledge, establishing strategic relationships with PSPs and issuers, and leading a team of domain experts and analysts. You will serve as our company's domain authority and external industry liaison, translating insights from payment networks and PSPs into actionable product improvements that directly impact our merchants' success. This role requires someone who can navigate both the technical complexities of chargeback management and the relationship-building aspects of B2B partnerships.
Responsibilities:
* Lead cross-segment recovery rate improvement initiatives using external industry knowledge and strategic insights from PSPs and card networks
* Establish and nurture strategic relationships with key stakeholders at Payment Service Providers, card networks, and issuers through regular meetings, industry engagement, and partnership development
* Gather critical intelligence on PSP-specific evidence requirements, submission formats, and opportunities to improve timelines, reduce fees, and optimize dispute handling processes
* Maintain expert-level understanding of card network regulations (Visa, Mastercard, Amex, Discover) and ensure company compliance with ongoing updates
* Create new dispute response content and optimize existing frameworks based on industry requirements, PSP feedback, and regulatory changes
* Define and execute strategy for enabling new business opportunities across industries, territories, and payment methods
* Manage a team of 2-3 specialists -setting priorities, allocating resources, and ensuring alignment with company OKRs
* Partner with Product Management to translate industry insights into product features and requirements
* Present findings, recommendations, and industry updates to executive leadership and cross-functional stakeholders

* Support Sales and Marketing with domain expertise for competitive positioning and enablement

KPMG Israel is a leading firm providing audit, tax, and advisory services to organizations across a wide range of key industries. Our growth is driven by our commitment to delivering real value to our clients and is reflected in a corporate culture that promotes personal development, a unique and rewarding work environment, innovation, and excellence. We are currently seeking a Manager to join our International Tax Department. About the Role: The department provides tax advisory and compliance services to individuals relocating to or from Israel, as well as to international families. The role includes developing tax strategies for founders and employees of high-tech companies relocating abroad, ongoing communication with the Israeli Tax Authority and KPMG offices worldwide, tax advisory and filing services for foreign employees within multinational groups, and drafting tax opinions, objections, and providing ongoing tax advice to private clients, foreign employees relocating to Israel, and Israelis relocating abroad.

We are looking for a detail-oriented, research-driven Recovery Optimization Analyst with deep curiosity about payment networks, regulations, and chargeback management. You will become our company's expert on card network rules, PSP requirements, and industry best practices, directly impacting our ability to recover disputed transactions for merchants. As part of the Product Analytics team, you will immerse yourself in the complex world of payment disputes—learning the intricacies of different card schemes, analyzing PSP-specific requirements, monitoring regulatory updates, and translating this knowledge into actionable product improvements. This role is ideal for someone who loves diving deep into regulations, enjoys solving complex puzzles, and wants to become a recognized expert in a specialized domain. Responsibilities:
* Maintain comprehensive, up-to-date knowledge of card network rules (Visa, Mastercard, Amex, Discover) and monitor regulatory changes that impact chargeback disputes.
* Create and optimize dispute response content, evidence frameworks, and industry-specific playbooks based on network requirements and best practices
* Research and document PSP-specific requirements, evidence formats, and submission guidelines across different payment processors
* Analyze patterns in dispute outcomes using SQL to identify opportunities to improve cross-segment recovery rates.
* Translate regulatory requirements and industry insights into product feature requirements and optimization strategies.
* Partner with Customer Success, Product, and Engineering teams to implement improvements and enable new business opportunities (industries, payment methods, territories)
* Build and maintain an internal knowledge base to scale domain expertise across the organization.