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נאספה מאתר אינטרנט
1 ימים
Location: הרצליה
Job Type: Full Time
This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.As a Senior Support Engineer, you will play a critical role providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.
Requirements:
3+ years of experience as a Support Engineer in a SaaS Cyber Security Company.
Experience with Security software, Networking software, Data platforms and tools, and Cloud environments (AWS, Azure, GCP).
Good understanding of Kubernetes fundamentals and troubleshooting.
Experience working with REST APIs using Python and/or tools like Postman and SoapUI
Excellent communication skills, with fluent English and the ability to effectively interact with both technical and non-technical stakeholders.
Previous work experience with Databricks/SQL, Datadog, Intercom, Jira, Heap, and Excel - a plus.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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עדכון קורות החיים לפני שליחה
7920261
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
23/10/2024
Location: הרצליה
Required Junior Technical Support Engineer (fresh graduate)
A global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the worlds critical infrastructure and securing our way of life.
The Position:
We are now searching for a Technical Support Engineer to join our Customer Support team. The Technical Support Engineer manages customer issues to ensure that they are resolved quickly and satisfactorily. He or she also works to mentor and lead others on the support team, to improve customer support processes, to maintain strong customer satisfaction, and to influence the product roadmap. As a member of a small and dynamic company, he or she also gets involved in other activities such as technical assistance to the Sales team, helping customers integrate OSPWAT products, helping to test and assess new products and product releases, and other special projects. We are looking for an energetic and motivated person who likes interacting with customers, tinkering with software, learning about new technologies, and doing what it takes, to contribute to our quick growth.
What You Will Be Doing:
Customer Issue Management:
Review and prioritize the queue of open tickets, ensuring timely resolution of each issue.
Track customer status for each ticket, including support level, previous interactions, and satisfaction level.
Investigate and research customer-reported issues, striving to recreate and resolve them promptly.
Collaborate with internal departments, such as Product Development, Finance, Legal, etc., as needed to address customer requests in a coordinated and efficient manner.
Provide responsive phone and chat support to address customer queries and concerns.
Documentation and Reporting:
Ensure comprehensive documentation of all customer interactions, updates, and resolutions in the ticketing system.
Maintain proper attributes and tags for tickets, facilitating efficient tracking and reporting.
Create and update customer-facing knowledge base articles to aid in issue resolution and self-help for customers.
Continuous Improvement:
Proactively enhance technical knowledge and proficiency in our products.
Collaborate with cross-functional teams to contribute insights and feedback for product improvement.
Requirements:
Bachelor's degree in Computer Science.
Excellent communication skills in English, both verbal and written.
Strong problem-solving abilities and attention to detail.
Familiarity with ticketing systems and customer support tools.
Proficiency in Windows and Windows Server environments.
Knowledge of networking principles and protocols.
It Would Be Nice If You Had:
Previous experience in application support or technical customer service roles.
Familiarity with security products and cybersecurity concepts.
Proficiency in Linux operating systems.
Experience with Docker/Kubernetes containerization technologies.
Familiarity with Cloud platforms such as AWS, Azure, or Google Cloud.
This position is open to all candidates.
 
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עדכון קורות החיים לפני שליחה
7912253
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מודים לך שלקחת חלק בשיפור התוכן שלנו :)
 
נאספה מאתר אינטרנט
25/09/2024
Location: הרצליה
We are looking for a talented Technical support Engineer to join our Customer Experience team
Step into our world, where advanced technologies take center stage, transforming the online trading experience.
With our cutting-edge approach, we follow Hedge & new methodologies, constantly pushing boundaries.
Our open-door policy ignites a vibrant atmosphere of collaboration, where departments unite in a dynamic blend of community and creativity.
We offer an excellent work environment where you will be challenged and encouraged to grow professionally
In this role you will:
Troubleshoot and resolve most technical difficult and complicated issues
Research, diagnose, troubleshoot product-related issues and identify solutions.
Remotely train global customers and partners
Follow standard procedures for proper escalation of unresolved issues and other customers needs to the appropriate internal teams
Build and maintain strong relationships with the customers and partners
Play your part in training and mentoring junior teammates by sharing your technical expertise and best communication practices
Participate in developing documentation and Knowledge Base technical articles on the Company products
Maintain deep knowledge of the Company operations and products to support client requests in the best possible way
Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.)
Requirements:
Proven experience as a Technical Support/QA Engineer for enterprise (B2B) software or equivalent military experience
Ability to work Monday to Friday
Experience supporting B2B customers with large, complex environments.
Being a committed team player that can help lead others through challenging customer issues
Deep understanding of Windows OS (debugging and internals) ; Enterprise networks (Active Directory, SCCM, GPO) ; Linux (software installation and integration)
Passion for troubleshooting, ability to come up with efficient solutions for uncommon issues
Ability to prioritize and switch between a variety of time-sensitive issues
Good communication skills and customer focus
Willing to provide On Call support during off hours weekends when required
Fluent English (both written and spoken)
Will be nice that you have:
Scripting knowledge & experience (Windows / Linux)
Bachelor of Sciences in Computer Science
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
עדכון קורות החיים לפני שליחה
עדכון קורות החיים לפני שליחה
7886901
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