We are at the forefront of technology transformation and there is an exponential lab support demand. We are growing in the DOCA team to provide a more robust and deeper hands-on support for our labs. In this position you will provide daily operation support to our R&D engineering activities in the lab.
What you'll be doing:
Provide lab support in the region.
Perform as front-line lab liaison/ambassador with our internal DOCA developers.
Solicit lab demand and translate into professional concrete scope of work or the greater IT/Lab/Devops teams in our company.
Document and supervise all assets and solution design.
Develop and maintain work processes and procedures for lab support including asset management, improving utilization and more.
Support and expand lab monitoring applications, with a solid focus on CI/CD automation.
Work closely with DevOps teams for collaborative enhancements in HW and SW tools.
Physical racking and stacking of assets in the relevant region.
Analyze and resolve critical engineering issues, often under tight timeframe pressures; Off hours and on-call hours are to be encouraged.
Requirements: What we need to see:
Bachelor's/Masters degree in computer science or computer engineering or equivalent experience.
2+ years work experience as an IT, Lab Operator or DevOps Engineer in a global software development organization.
Scripting skills, excellent problem-solving and critical thinking abilities.
Good knowledge of Linux, bash, IT troubleshooting, Hardware and Software installations.
Ability to self-manage, lead technically, be proactive, and communicate effectively.
Ways to stand out from the crowd:
Experience with lab tools and automation techniques.
Meticulous in detail and strong in documentation, asset tracking, project management, and procedures workflow.
Experience in Networking and DevOps.
This position is open to all candidates.
