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We are seeking a motivated Jira Administrator & Developer to optimize and maintain the workflows and processes within Jira that drive organizational efficiency. In this role, you will configure and manage Jira to support agile methodologies and ensure streamlined workflows across teams. Additionally, you will integrate Jira with key tools such as Salesforce, EasyBI, and Xray to enhance reporting, testing, and collaboration. Your expertise will help enable seamless operations, improve productivity, and empower teams to achieve their goals.
Responsibilities:
Jira Admin
Configure, maintain, and develop our Jira instance.
Manage user access, permissions, and roles.
Create and manage projects, workflows, custom fields, screens, and issue types.
Perform regular platform maintenance, including upgrades.
Troubleshoot and resolve Jira issues.
Implement and enforce best practices for Jira usage.
Jira Development
Configure and optimize Jira projects, workflows, custom fields, and permissions using scripting tools to enhance team efficiency and align with agile best practices.
Serve as the Jira expert and primary point of contact for configuration, troubleshooting, and process improvements across the organization.
Integrate Jira with tools using APIs and webhooks such as Salesforce, EasyBI, Xray, and other platforms to support seamless workflows and reporting.
Provide input on using complementary tools (e.g., Mixpanel, Miro, Figma, Mkdocs, Git) where they intersect with Jira workflows, ensuring consistency and integration.
Continuously assess and implement best practices to improve team efficiency and productivity using Jira and integrated tools.
Collaboration and Support
Provide support to users on Jira best practices.
Collaborate with cross-functional teams to understand their needs and requirements.
Document configurations and best practices.
Work with vendors for support of plugins, and Atlassian support.

We are seeking a highly experienced Frontend Infrastructure Engineer to join our growing Frontend Infra team. In this role, you will be responsible for building responsive, efficient, and high-quality web applications. This role is primarily architectural and focuses on:
Implementing and maintaining a comprehensive design system.
Optimize build processes for frontend projects.
Creating automated and integrated workflows.
Working on GitHub Actions, lint tools, and test tools.
Responsibilities
As a Senior Frontend Infrastructure Engineer, you will design and maintain scalable web applications, implement and optimize design systems, and improve build processes for efficiency. You'll create automated workflows, write clean and testable code, and collaborate with cross-functional teams to deliver features. Additionally, you will debug and upgrade software while staying current with emerging frontend technologies.

We are looking for an experienced Product Marketing Manager to join our growing team!
Responsibilities:
Produce engaging content for our company's customers and new prospects, around both open source technologies and the company's platform itself. This content might be in audio, video, spoken or written form.
Find new ways to position feature releases, industry changes, interesting developments and organizational decisions.
Analyze user engagement data and use it to inform the type of content you will produce.
Champion high quality content that tells the story of our wonderful engineering teams and our product.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience.
Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, security & observability journey. This role embodies the critical intersection of very high technical expertise and a focus on customer satisfaction, renewal and expansion.
Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps all the way to the C-suite.
Responsibilities
Solve customers technical problems by adopting the platform, integrating new data and existing integrations
Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
Build a successful and ongoing game plan for each customer based on a specific data analysis and customers needs
Establishing relationships and engaging with technical counterparts to drive product adoption
Conduct QBRs with customers to consistently reflect delivered value and ensure customers needs
Advocate internally for customer needs within our company and influence a product development roadmap
Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.

we are hiring a Software Engineer to help revolutionize the world of observability. Using cutting-edge AI-driven technology, we are redefining how organizations monitor, analyze, and optimize their systemsmaking observability more intelligent, efficient, and accessible than ever before. As we scale, we seek top talent to push the boundaries of innovation and shape the future of AI-powered observability. If youre passionate about solving complex challenges and building game-changing technology, join us in transforming how the world understands and interacts with data.
Responsibilities:
End-to-end development and ownership of products and features, from design to scalable and predictable production behavior
Solve diverse and complex problems in a high-scale, cloud-native environment
Collaborate with other engineers and product managers to improve product functionality, scalability, and performance
Design, develop, and maintain robust, secure, and efficient software solutions
Ensure high system reliability by implementing best practices in monitoring, observability, and automation
Review code, architecture, and data to identify and troubleshoot technical and performance issues
Work with AI/ML teams to integrate AI capabilities, including model monitoring, evaluation, and fine-tuning.

We are seeking a highly experienced technical writer to join our team and take ownership of the documentation of DataPrime, an advanced query syntax language designed to empower users with robust tools for data analysis and transformation. Our mission is to deliver a cutting-edge language that combines simplicity, power, and flexibility for developers and data professionals.
As part of our Product group, you will play a key role in creating user-focused, developer-friendly resources that ensure seamless language adoption. Your contributions will directly impact the usability and success of our product as it scales to meet the needs of developers globally.
Responsibilities
Develop and maintain comprehensive documentation, including tutorials, API references, syntax guides, and best practices for DataPrime.
Collaborate with developers, product managers, and designers to gain a deep understanding of DataPrimes features and capabilities.
Create practical, real-world examples and use cases to help users effectively utilize the language across the company's platform.
Regularly update the documentation to reflect new features, enhancements, and changes in the language.
Work closely with the developer community to gather feedback, identify gaps, and continuously improve the documentation.
Establish a consistent and developer-friendly style guide for all documentation.
Participate in testing and verifying queries to ensure the accuracy and relevance of content.

We are seeking a senior Product Manager to lead our service management products, where the service is at the center of observabilitytriaging and correlating metrics, logs, and traces while adding SLO monitoring and CD-based insights for a clear view of the service health. Youll define the vision and drive roadmap execution to build innovative features, support go-to-market efforts and feature releases, empower customers with faster troubleshooting, consistent quality standards, and data-driven decisions that enhance application performance and reliability.
Responsibilities
Conduct competitive analysis and evolve product features for enhanced functionality and user experience
Work with customers and internal stakeholders to develop the product strategy and roadmap
Prepare product requirements, user stories and wireframes
Prioritize and manage R&D sprints
Manage the product release lifecycle: work closely with designers, engineers, product marketing, technical writers, sales, TAMs and support teams
Support demos, enablement, and key customer engagements to further opportunities
Own the domain, control your product hands-on, be the product expert!

We are looking for a DevOps Engineer to join our expanding team, responsible for cloud technologies, software development life cycle processes, and 24/7/365 production reliability. You will be promoting DevOps practices and collaborating in an engineering environment, where you will work closely with software architects, developers, and support engineers, to provide solutions to enable innovation and support our customers. What you’ll do: Identify, integrate, and adapt new cloud technologies to meet evolving needs Ensure high availability, reliability, and performance of Earnix’ services Develop and maintain CI/CD pipelines, tools, and processes Build and manage the Earnix platform and automation using Infrastructure as Code (IaC) principles Troubleshoot and resolve issues across development, testing, and production environments Document infrastructure, processes, and configurations for knowledge sharing and future reference

Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.