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The Customer Delivery Manager is responsible for coordinating the launch activities of new clients, as well as with existing clients for new countries, categories or applications. They will work closely with the account leads and R&D to provide overall project management during the launch period, from green light through Go Live. The Customer Delivery Manager will be responsible for working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live .

This position will report to the Director, Customer Success.

The Role

Coordinate the launch of clients, including project management, technical coordination, training & communications plans
Identify, set up, and hold meetings with various internal and external teams to progress the project
Oversee and address any support and/or technical issues associated with clients during this period
Identify product enhancements, improvements, or expansions to meet the needs of customers and create value for the organization and our clients prior to launch
Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
Responsible for communication around timelines, project management & action items
Understanding of the companys products inside and out is essential
Capable of working hours Monday-Friday 11am-8pm with flexibility (Friday can end early)

The Team Lead will provide guidance and operational support to the CDMs located in their region. They will manage CDM assignments to projects, manage workload, oversee performance, ensure KPIs are met and be the point of escalation for team members and clients.

You will also project manage the full client launch process from start to finish, help onboard and launch new clients, support expansion with existing clients into new markets.

A successful CDM Team Lead will be able to work in an agile environment, and be responsive to team and client needs.

This position will report to and work closely with our Director, Customer Delivery.

The Role

Enable, coach, and mentor a team of skilled Customer Delivery Managers, providing guidance and fostering a collaborative environment.
Serve as the executive sponsor of your team's accounts- Meet with managers on the client side, manage escalations and lead and participate in strategic meetings.
Guide the team within complex and challenging customer issues with Customer Success best practices in mind.
Create and execute Individual Development Plans (IDP's) for your direct reports and conduct regular check-ins to ensure the team is on the right path and meeting business gols.

In this role, you will act as a Customer Onboarding Specialist, reporting directly to the Director of Revenue Operations.
You will have the opportunity to support our growth and expansion in multiple countries as well as help us customize the system and onboard global corporations.

Responsibilities:
Onboarding into our clients' systems by providing relevant information and documents
Coordinate with Sales / Account leads / CSMs and handling day to day customer emails
Regular audit and maintenance of the entity details and supporting documents
Assist in streamlining processes to make them efficient
Verify customer data by performing compliance checks

In this role, you will act as an Operations Support Associate, reporting directly to the Director of Revenue Operations.
You will have the opportunity to support our growth and expansion in multiple countries as well as help us customize the system and onboard global corporations.

Responsibilities:
Onboarding into our clients' systems by providing relevant information and documents
Coordinate with Sales / Account leads / CSMs and handling day to day customer emails
Regular audit and maintenance of the entity details and supporting documents
Assist in streamlining processes to make them efficient
Verify customer data by performing compliance checks

We are seeking a FinOps Associate to join our rapidly growing team. This is an opportunity to join the Operations team and make a significant impact at a rapidly growing global fintech company. This is a key role in delivering supreme support and service to our customers. You will be a valuable resource throughout the payment process and a crucial point of contact for our customers. If you have excellent interpersonal and communication expertise, strong writing and analytical skills and a desire to leverage your knowledge of fintech and payments; this opportunity is a perfect fit. This position will report to the Senior Finance Operations Manager.

The Role

Send out client invoices, reviewing them and ensuring they are accurate and compliant
Provide guidance to new customers to ensure they are onboarded successfully
Work with customers to correct payment details provided or to obtain any missing information
Verify customer data by performing compliance checks
Handle day to day customer email support related to the invoicing process

We are seeking a FinOps Associate - German speaker to join our rapidly growing team. This is an opportunity to join the Candex Operations team and make a significant impact at a rapidly growing global fintech company. This is a key role in delivering supreme support and service to our customers. You will be a valuable resource throughout the payment process and a crucial point of contact for our customers. If you have excellent interpersonal and communication expertise, strong writing and analytical skills and a desire to leverage your knowledge of fintech and payments; this opportunity is a perfect fit. This position will report to the Senior Finance Operations Manager.

The Role

Send out client invoices, reviewing them and ensuring they are accurate and compliant
Provide guidance to new customers to ensure they are onboarded successfully
Work with customers to correct payment details provided or to obtain any missing information
Verify customer data by performing compliance checks
Handle day to day customer email support related to the invoicing process

We are seeking a Junior FinOps Associate to join our rapidly growing team. This is an opportunity to join the Candex Operations team and make a significant impact at a rapidly growing global fintech company. This position will report to the Senior Finance Operations Manager.

The Role

This is a key role in delivering supreme support and service to our customers. You will be a valuable resource throughout the payment process and a crucial point of contact for our customers. If you have excellent interpersonal and communication expertise, strong writing and analytical skills and a desire to leverage your knowledge of fintech and payments; this opportunity is a perfect fit.

Responsibilities:

Review customer invoices received ensuring their accuracy and timeliness
Send out client invoices ensuring they are accurate and compliant
Provide guidance to new customers to ensure they are onboarded successfully
Work with customers to correct payment details provided or to obtain any missing information
Verify customer data by performing compliance checks
Handle day to day customer email/phone support related to the invoicing process

we are seeking a Bookkeeper to join our team. In this role, youll have the opportunity to support our growth and expansion in multiple countries. You will be responsible for maintaining financial records and transactions, managing accounting software, invoices, and tax payments, overseeing bank reconciliations on a daily basis and cash disbursements. The position reports to the Treasury Operations Team Lead and will help support our payments across the globe.

The Role

Review and manage financial discrepancies
Handle communications with banks around the world, providing support
Handle communications with customers around the world
Recording and accepting payments from customers
Reconciling reports to third-party records such as bank statements
Work jointly with the business interfaces as part of ongoing work procedures and special projects

we are seeking a Treasury Operations Associate to join our team. In this role, youll have the opportunity to support our growth and expansion in multiple countries. You will be responsible for maintaining financial records and transactions, managing accounting software, invoices, and tax payments, overseeing bank reconciliations on a daily basis and cash disbursements. The position reports to the Treasury Operations Team Lead and will help support our payments across the globe.



The Role

Review and manage financial discrepancies
Handle communications with banks around the world, providing support
Handle communications with customers around the world
Recording and accepting payments from customers
Reconciling reports to third-party records such as bank statements
Work jointly with the business interfaces as part of ongoing work procedures and special projects

The company is growing rapidly, and we seek a DevOps engineer to join our technology department. In this role, you will be responsible for the operations and infrastructure of our SaaS solution and for the tools that make our R&D productive and efficient.

The Role

Design and implement end-to-end DevOps delivery solutions
Collaborate with the R&D to optimize development, deployment, reliability, failover scenarios, and scale
Work on CI/CD, automations and DevSecOps domains
Lead POC and tech selection processes from idea to implementation.
Manage centralized observability and governance solutions
Develop and integrate infrastructure tools in support of our production
Automate the provisioning and configuration
As a core member of the team, you will participate in 'On-Call' duties on production systems, working in non-conventional hours including weekends and holidays (from time to time)

The company is growing rapidly, and we are seeking a Full Stack Developer to join our technology department. This position will be instrumental in developing new products and capabilities on our platform for our clients.

Responsibilities
Collaborate closely with Product and Design teams to build new features end-to-end.
Coordinate with engineering and product leadership to define projects that help us meet business objectives.
Support existing platforms including: additions to features, upgrade of technology and implementation of new clients requests.
Work with support to investigate and debug technical support requests and client issues.
Work in an Agile environment, at a sustainable pace of one/two-week sprints.
Continuously learn and evaluate new technologies and guide team decision making.
Mentor, pair, and delegate work to encourage the professional and technical growth of peers.

The company is growing rapidly, and we are seeking a Senior Full Stack Developer to join our technology department. This position will be instrumental in developing new products and capabilities on our platform for our clients.

Responsibilities
Collaborate closely with Product and Design teams to build new features end-to-end.
Coordinate with engineering and product leadership to define projects that help us meet business objectives.
Support existing platforms including: additions to features, upgrade of technology and implementation of new clients requests.
Work with support to investigate and debug technical support requests and client issues.
Work in an Agile environment, at a sustainable pace of one/two-week sprints.
Continuously learn and evaluate new technologies and guide team decision making.
Mentor, pair, and delegate work to encourage the professional and technical growth of peers.