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We are looking for a Backend Engineer to join a growing group! Our Alerting backend powers real-time, streaming-based detection at massive scale, processing millions of events per second with millisecond latency to catch issues as they happen. Built with a distributed, event-driven architecture, it supports complex pattern evaluation, dynamic enrichment, and fault-tolerant delivery for mission-critical observability.

What You'll Do:
Lead the design, development, and evolution of scalable, high-impact systems.
Own features end-to-end, ensuring predictable production behavior from design through deployment.
Solve complex technical challenges at scale using sound engineering principles and modern stream processing technologies.
Collaborate closely with engineers and product managers to continuously improve the product.
Drive both technical excellence and meaningful user outcomes.

We are seeking an experienced and hands-on Head of Support to lead our global Support organization. This role oversees Technical Support Engineering (TSE) functions, escalations, incident leadership, customer experience, and global operational excellence. The ideal candidate brings strong technical depth, proven leadership in SaaS/B2B support, and the ability to build a high-performing, customer-focused support culture.

Global Support Leadership:
Lead and coach global Technical Support Engineering teams.
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs.
Maintain clear global processes and standards.
Align with regional leads for coverage across time zones.

Technical Expertise & Escalations:
Act as the senior escalation point for complex issues.
Guide engineers in root cause analysis, distributed systems, and observability.
Oversee incident management with strong communication and collaboration.
Maintain hands-on knowledge of our architecture and tooling.

Operational Excellence:
Drive continuous improvement to streamline workflows and reduce escalations.
Enhance productivity through better tools, processes, and automation.
Own KPI frameworks, dashboards, and data-driven reviews.
Partner with Product and Engineering to bring customer insights into product enhancements.

Customer Experience:
Promote a customer-first culture in Support.
Represent Support in critical situations and executive escalations.
Ensure consistent, clear communication with customers.
Strengthen collaboration with Sales and Product.

Training & Team Development:
Own onboarding and ongoing training for Support engineers.
Ensure the team stays current on product capabilities.
Foster collaboration, accountability, and ongoing learning.

As a backend Developer, you will contribute to the development of new features and enhancements for our core infrastructure. Youll work closely with senior developers and cross-functional teams to build scalable, high-performance backend systems. This role is ideal for a Developer with solid JAVA experience who is eager to grow, learn, and make an impact in a dynamic environment.
What Youll Do: Develop and maintain backend features based on product requirements. Contribute to infrastructure improvements to support scalability and performance. Participate in design discussions and code reviews with guidance from senior team members. Write unit and integration tests to ensure code quality. Support troubleshooting and resolution of customer issues.

Who are we? PlaxidityX is a global leader in the automotive cyber security industry. We protect drivers & manufacturers from cyber attacks on their vehicles. We use top notch technology & have several products for inside & outside the car The Data Team at PlaxidityX We are the backbone of data operations at PlaxidityX, entrusted with managing every aspect of data flow within the organization - from data ingestion and processing to generating valuable insights. Currently comprised of two highly skilled data engineers, we are eager to welcome a third member who shares our passion for transforming data into actionable intelligence. Why PlaxidityX ?
* You can be part of a leading company in the automotive industry
* You can help save lives
* You can work with cool challenging technology
* You can make an impact & help change the world Responsibilities:
* Lead development projects of critical, high-availability, cloud-scale services and APIs
* Support clients with large amounts of data and scalability in mind
* Take part in all development stages – from design to deployment
* Develop and deploy real time/batch data processing pipelines using the latest technologies
* Design and build high-availability, cloud-scale data pipelines (ETLs)

Advantages:

* +3 years of experience developing using Scala
* Experience developing using NodeJS (preferably TypeScript), Python, Groovy
* Experience in stream & batch big data pipeline processing using Apache Flink
* Experience with Kafka, Airflow, Mongo, Elastic, HDFS or similar technologies
* Experience with system monitoring (Prometheus, Influx or similar)
* Experience in independently managing development projects from scratch to production
* Experience in microservices architecture and flexible system design