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We are looking for an Escalation Engineer (part of the Engineering organization) to support escalation points from both the Customer Success organization as well as internally within the engineering teams. This position may also include interfacing with customers.


Responsibilities:
Troubleshoot, debug, analyze logs, profile code & provide temporary or permanent solutions.
Work closely with engineering teams to propose fixes or temporary workarounds for critical customer issues.
Build supporting automation to improve productivity (of both yourself and the team).
Understand customer use cases and work closely with Customer Success Engineers and Solution Architects to be an effective channel between Engineering teams and Customer Success.
Take complete ownership and follow-up on escalations.
Collaborate cross-functionally to solve difficult technical problems.

We are looking for a passionate and skilled Senior DevOps Engineer to join our team. The ideal candidate is a proactive problem-solver with extensive experience in architecting and maintaining high-scale, production grade SaaS environments across multiple cloud providers.

As a Senior DevOps Engineer, you will be part of a high-performing team, leading the company infrastructure. You will work in a dynamic and agile environment with the most cutting edge technologies.


Responsibilities:
Design and plan large-scale, multi-cloud (GCP, AWS, Azure) production architectures, ensuring compliance with strict SLAs.
Automate infrastructure provisioning using tools like Terraform/Terragrunt, and leveraging GitOps methodologies.
Implement and maintain CI/CD pipelines to support multiple development teams.
Establish best practices for observability, logging, and alerting using technologies such as Datadog, Coralogix, OpenTelemetry, and Prometheus/Grafana.
Drive continuous improvement in system reliability, scalability, and cost efficiency across all environments.
Manage and operate message brokers (RabbitMQ), databases (MySQL, Redis), at scale.
Mentor engineers, fostering a strong DevOps culture and establishing standard practices within the organization.

A principal-level hands-on engineer and former CTO or founder responsible for driving 0-to-1 innovation initiatives that unlock Alice's next wave of revenue. Embedded directly within a dedicated product pod, this role combines deep architectural execution with client-facing authority to convert frontier technical capabilities into market-defining products. Roles & Responsibilities 0-to-1 Technical Ownership: Architect, code, and launch greenfield "needle mover" products from scratch through to the first paying design partners. Prepare tailored demos and POC to potential clients to help close the deals. Technical Client Leadership: Lead high-stakes technical deep dives and whiteboarding sessions with elite engineering teams, handling complex technical objections on the spot without escalation. Product Strategy Alignment: Partner closely with the Pod Manager and Pod product lead to shape the technical roadmap, validating architecture against early adopter needs and refining integration specs. Introduce and identify existing initiatives for significant automation that can help reduce cost and time to market (that might come organically from the delivery teams as well) Targeted Pod Execution: Maintain high-velocity hands-on output while reserving bandwidth to jump in ad-hoc to help the pod team resolve critical bottlenecks or hit major crunch-time deadlines.

As a Senior DevOps Engineer on the Price-It Platform team, youll own core cloud infrastructure, CI/CD, and the Kubernetes platform that powers our cloud-based decisioning products for global insurers and banks. Youll take end-to-end technical ownership of high-impact platform initiatives - from design through production - working hands-on across AWS, Kubernetes, and automation, while shaping how the team builds and ships.


What You'll Do:

Own and evolve the cloud platform: AWS infrastructure, EKS/Kubernetes, and Terraform-based Infrastructure-as-Code.

Build and maintain CI/CD pipelines and GitOps workflows that keep delivery fast, safe, and repeatable.

Design and operate secure networking and access (ALB, OIDC/OAuth2, JWT/M2M, Okta, firewalling).

Drive reliability, scalability, and resilience - including disaster recovery and multi-region readiness.

Partner closely with R&D, Product, QA, and Support to take initiatives from design to production.

Improve developer experience and velocity, including through AI-assisted and agentic engineering workflows.

Mentor and raise the engineering bar through technical leadership, design reviews, and documentation.

We are looking for an experienced and strategic IT Manager to lead Earnix's global IT function. Reporting to senior leadership, you will own and evolve the IT infrastructure, service delivery, security posture, and AI integration capabilities that underpin the business across our worldwide offices. You will manage a globally distributed team covering help desk support, systems administration, information security, and AI-driven tooling - ensuring reliable, secure, and scalable IT services for a fast-growing SaaS company.


What You Will Do:

Own and continuously improve global IT operations, including help desk support, systems administration, endpoint management, and IT infrastructure across all our offices and remote users.

Partner with business and technology stakeholders to translate operational and growth needs into scalable IT solutions, policies, and strategic roadmaps.

Lead the implementation and ongoing management of the companys information security program, ensuring compliance with SOC 2, ISO 27001, and relevant regulatory frameworks globally.

Drive the adoption and integration of AI-powered tools and automation across IT workflows, enabling global teams to work more efficiently and securely.

Build, manage, and develop a high-performing, globally distributed IT team, setting clear goals, driving best practices, and fostering a culture of service excellence.

We are seeking a skilled and experienced InfoSec & SecOps Lead to join our company (Formerly ActiveFence) CISO team. The ideal candidate will be responsible for driving the security initiatives.
Responsibilities:
Maintain holistically security corporate architecture and Hardening, including network, systems, applications. Evaluate and implement security remediations to enhance the organization security posture.
Corporate Security: Oversee security measures, including access control, surveillance, and emergency response planning. Manage relationships with external security vendors related to TPRM and IR.
Experience among others on SSPM/SaaS security, IDP, SIEM/SOC, Including conducting threat modeling exercises to identify potential vulnerabilities and risks where required.
Security Operations: Oversee the day-to-day security operations, including monitoring, incident response, Analyze security logs and alerts to identify & respond to security incidents. Conduct regular security assessments and manage the remediations program. Develop and maintain an effective incident response plan.Conduct post-incident reviews to identify lessons learned and improve future response efforts.
Experience with Vulnerability Management: Identify, prioritize vulnerabilities. Monitor and track vulnerability remediation efforts.
Collaborate with other teams within the organization to ensure the overall security posture is maintained. This may include working with IT, Devops, R&D, G&A to implement security policies and technical security procedures. Including all business units, educate employees on security best practices.
AI Governance: Partner with Business Units to create safe-use guardrails for AI. Conduct security reviews for internal AI implementations, ensuring adherence to frameworks like the OWASP Top 10 for LLMs.
Data Driven Metrics: Develop automated dashboards that track real-time security health, focusing on MTTR and reducing manual "toil" for the Security.

We are a growing digital health startup developing hybrid drugs that combine pharmaceutical innovation with digital technology to improve patient outcomes. We're looking for a hands-on IT Operations Specialist to support our employees and business operations, administer our corporate technology environment, and implement technologies that help our business scale. You'll play a key role in delivering secure and reliable technology that supports our global workforce while partnering with teams across the organization. You'll work with Microsoft 365, Okta, Kandji, AI-powered productivity tools, and a diverse portfolio of cloud-based business applications, helping build and continuously improve our Corporate IT capabilities.


What You'll Do
Serve as the primary point of contact for internal IT support and manage employee IT requests across the organization.
Troubleshoot hardware, software, business applications and end-user technology issues for employees both remotely and in the office.
Administer Microsoft 365, Okta, Kandji and other cloud-based business applications, including user accounts, licenses, permissions and application access.
Partner with the Security Specialist to implement security controls and support identity and access management.
Manage employee onboarding and offboarding, including user provisioning, devices, application access and IT asset management.
Support the company's predominantly macOS environment using Kandji.
Support workplace technology, including workstations, meeting rooms, networking, printers, and collaboration tools, while coordinating with external IT vendors.
Configure and deploy new SaaS platforms and support system implementations, upgrades, migrations, and technology rollouts in accordance with established change management processes.
Partner with business stakeholders to implement technology solutions that address business needs.
Partner with the development team to evaluate, implement and support secure AI-powered tools and solutions that improve business processes and employee productivity.
Recommend and implement improvements that enhance the employee technology experience and internal IT operations.

We are looking for an experienced and strategic IT Manager to lead Earnix's global IT function. Reporting to senior leadership, you will own and evolve the IT infrastructure, service delivery, security posture, and AI integration capabilities that underpin the business across our worldwide offices. You will manage a globally distributed team covering Help desk support, systems administration, information security, and AI-driven tooling - ensuring reliable, secure, and scalable IT services for a fast-growing SaaS company.
?What You Will Do: Own and continuously improve global IT operations, including Help desk support, systems administration, endpoint management, and IT infrastructure across all Earnix offices and remote users. Partner with business and technology stakeholders to translate operational and growth needs into scalable IT solutions, policies, and strategic roadmaps. Lead the implementation and ongoing management of the companys information security program, ensuring compliance with SOC 2, ISO 27001, and relevant regulatory frameworks globally. Drive the adoption and integration of AI-powered tools and automation across IT workflows, enabling global teams to work more efficiently and securely. Build, manage, and develop a high-performing, globally distributed IT team, setting clear goals, driving best practices, and fostering a culture of service excellence.

Position Intro:
Earnix is the first AI company purpose-built for insurance decisioning, providing the industry with the intelligence, governance, and decisioning agility to drive profitable growth, improve resilience, and operate with speed and precision in a rapidly changing risk environment. A trusted provider of production-grade AI and decisioning technology, Earnix builds on more than 25 years of experience in artificial intelligence risk, pricing, rating, analytics, and decisioning. Earnix brings vertical AI into the workflows and decisions that shape insurance performance across insurers pricing, underwriting, claims, customer engagement, retention, and other insurers high-value insurance moments. Earnixs AIOS enables insurers to orchestrate intelligence across the insurance decision lifecycle and drive governed, Real-Time decisions that deliver measurable business outcomes. Earnix is headquartered in Boston, MA and has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

As a Senior DevOps Engineer, you will join our data & engineering team and design and manage scalable, cloud-based infrastructure focused on big data and machine learning. You will ensure high-scale production environments are reliable, secure, and efficient, supporting seamless ML/AI deployments.

Location: Ramat Gan, Israel (hybrid model)

Reporting to: DevOps Team Lead

What will you do?
Design, build, and maintain scalable and reliable infrastructure for our big data applications.
Automate the deployment and scaling of our applications using Kubernetes and related technologies.
Set up, operate, and maintain Kubernetes-based environments, including GKE clusters and Helm-based deployments.
Support deployment workflows for PyTorch and TensorFlow-based ML/AI workloads.
Support and optimize GPU cluster infrastructure for machine learning workloads.
Build and maintain CI/CD pipelines using tools such as GitHub Actions.
Set up and maintain deployment environments for ML services and infrastructure components.
Work with MLOps platforms, including ClearML, to support experiment tracking, orchestration, and production workflows.
Manage cloud infrastructure on GCP with attention to reliability, scalability, cost awareness, and security.
Build and maintain cloud networking and security configurations.
Implement observability and monitoring using tools such as Grafana, Loki, and Prometheus.
Collaborate with DevOps, ML, data, and engineering teams to improve platform reliability and developer experience.

Required Head of Support Israel, CXI International Operations
The CXI International Operations group is responsible for delivering exceptional support experiences to customers, merchants, and couriers across all our and Deliveroo markets. We're looking for a Head of Support, Israel, to strengthen our Customer Support as a key competitive advantage. This role is responsible for the overall customer experience and satisfaction of both consumers (B2C) and partners (B2B-including restaurants, retail partners, and couriers), ensuring exceptional real-time support while driving customer retention and loyalty.
The Head of Support will lead an organization of more than 2,000 people across in-house and outsourced operations in Israel and abroad. The role is also responsible for leading the Israel Strategy & Operations team and partnering closely with stakeholders across Product, Operations, Analytics, Workforce Management, and other functions.
What youll be doing:
As the Head of Support, you will play a pivotal role in maintaining our reputation for customer obsession, leading a large-scale support organization, and driving strategic improvements. Your day-to-day responsibilities include:
Day-to-day in this role youll:
Drive Quality of Service: Build a customer-centric culture focused on quality, ensuring a consistent tone of voice, robust quality assurance and coaching programs, and fair and effective performance management across all teams.
Lead and Develop Senior Leaders: Lead and mentor a team of senior leaders across the Israel Support organization, including Site Managers, Vendor Managers, and Strategy & Operations Managers, while fostering a culture of innovation, operational excellence, ownership, and accountability.
Own the Support Budget: Oversee and manage the support budget, ensuring the strategic allocation of resources across teams and initiatives. Drive cost efficiency through operational improvements, optimized refund spend and deductions, and streamlined organizational structures.
Serve as a Member of the Israel Leadership Team: Partner closely with leaders across Courier Operations, Merchant Operations, Marketing, and other functions to create new collaboration models that proactively address customer pain points.
Partner with Global Teams: Collaborate with Global Workforce Management, Content, Quality & Training, Shared Service Centers, Product, and Analytics teams to strengthen global-local collaboration and serve as the Directly Responsible Individual (DRI) for high-impact regional initiatives.
Drive Innovation: Partner with Global teams to design and implement new operating models for us while remaining true to our customer-centric values.

We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
We're hiring a passionate IT Operations Engineer to join our global IT team! If you love modern tech, enjoy balancing hands-on support with global IT projects, and want to leverage AI & automation to streamline operations - come build the future of our IT with us!
The Impact Youll Make:
Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams
Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions
Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed
Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team
Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business
Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration
Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up
Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues
Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery
Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice
Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs
Help document and improve IT policies, procedures, and processes across systems
Help research, evaluate, and test new products, services, and automation ideas for the business
Support inventory management, budget tracking, and vendor relationships

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.



Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:

Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
Customer Relationship Management:

Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogixs platform.
Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Platform.



What Youll Do

Serve as our customers single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs - be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams