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We are looking for an experienced and strategic IT Manager to lead Earnix's global IT function. Reporting to senior leadership, you will own and evolve the IT infrastructure, service delivery, security posture, and AI integration capabilities that underpin the business across our worldwide offices. You will manage a globally distributed team covering help desk support, systems administration, information security, and AI-driven tooling — ensuring reliable, secure, and scalable IT services for a fast-growing SaaS company.
?What You Will Do: Own and continuously improve global IT operations, including help desk support, systems administration, endpoint management, and IT infrastructure across all Earnix offices and remote users. Partner with business and technology stakeholders to translate operational and growth needs into scalable IT solutions, policies, and strategic roadmaps. Lead the implementation and ongoing management of the company’s information security program, ensuring compliance with SOC 2, ISO 27001, and relevant regulatory frameworks globally. Drive the adoption and integration of AI-powered tools and automation across IT workflows, enabling global teams to work more efficiently and securely. Build, manage, and develop a high-performing, globally distributed IT team, setting clear goals, driving best practices, and fostering a culture of service excellence.

Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001, with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

As a Senior DevOps Engineer on the Price-It Platform team, youll own core cloud infrastructure, CI/CD, and the Kubernetes platform that powers Earnixs cloud-based decisioning products for global insurers and banks. Youll take end-to-end technical ownership of high-impact platform initiatives - from design through production - working hands-on across AWS, Kubernetes, and automation, while shaping how the team builds and ships.
What You'll Do: Own and evolve the cloud platform: AWS infrastructure, EKS/Kubernetes, and Terraform-based Infrastructure-as-Code. Build and maintain CI/CD pipelines and GitOps workflows that keep delivery fast, safe, and repeatable. Design and operate secure networking and access (ALB, OIDC/OAuth2, JWT/M2M, Okta, firewalling). Drive reliability, scalability, and resilience - including disaster recovery and multi-region readiness. Partner closely with R&D, Product, QA, and Support to take initiatives from design to production. Improve Developer experience and velocity, including through AI-assisted and agentic engineering workflows. Mentor and raise the engineering bar through technical leadership, design reviews, and documentation.
Position Intro:
Earnix is the premier provider of mission-critical, cloud-based intelligent decisioning across pricing, rating, underwriting, and product personalization. These fully-integrated solutions provide ultra-fast ROI and are designed to transform how global insurers and banks are run by unlocking value across all facets of the business. Earnix has been innovating for insurers and banks since 2001 with customers in over 35 countries across six continents and offices in the Americas, Europe, Asia Pacific, and Israel.

As a Senior DevOps Engineer, you will join our data & engineering team and design and manage scalable, cloud-based infrastructure focused on big data and machine learning. You will ensure high-scale production environments are reliable, secure, and efficient, supporting seamless ML/AI deployments.

Location: Ramat Gan, Israel (hybrid model)

Reporting to: DevOps Team Lead

What will you do?
Design, build, and maintain scalable and reliable infrastructure for our big data applications.
Automate the deployment and scaling of our applications using Kubernetes and related technologies.
Set up, operate, and maintain Kubernetes-based environments, including GKE clusters and Helm-based deployments.
Support deployment workflows for PyTorch and TensorFlow-based ML/AI workloads.
Support and optimize GPU cluster infrastructure for machine learning workloads.
Build and maintain CI/CD pipelines using tools such as GitHub Actions.
Set up and maintain deployment environments for ML services and infrastructure components.
Work with MLOps platforms, including ClearML, to support experiment tracking, orchestration, and production workflows.
Manage cloud infrastructure on GCP with attention to reliability, scalability, cost awareness, and security.
Build and maintain cloud networking and security configurations.
Implement observability and monitoring using tools such as Grafana, Loki, and Prometheus.
Collaborate with DevOps, ML, data, and engineering teams to improve platform reliability and developer experience.

Required Head of Support Israel, CXI International Operations
The CXI International Operations group is responsible for delivering exceptional support experiences to customers, merchants, and couriers across all our and Deliveroo markets. We're looking for a Head of Support, Israel, to strengthen our Customer Support as a key competitive advantage. This role is responsible for the overall customer experience and satisfaction of both consumers (B2C) and partners (B2B-including restaurants, retail partners, and couriers), ensuring exceptional real-time support while driving customer retention and loyalty.
The Head of Support will lead an organization of more than 2,000 people across in-house and outsourced operations in Israel and abroad. The role is also responsible for leading the Israel Strategy & Operations team and partnering closely with stakeholders across Product, Operations, Analytics, Workforce Management, and other functions.
What youll be doing:
As the Head of Support, you will play a pivotal role in maintaining our reputation for customer obsession, leading a large-scale support organization, and driving strategic improvements. Your day-to-day responsibilities include:
Day-to-day in this role youll:
Drive Quality of Service: Build a customer-centric culture focused on quality, ensuring a consistent tone of voice, robust quality assurance and coaching programs, and fair and effective performance management across all teams.
Lead and Develop Senior Leaders: Lead and mentor a team of senior leaders across the Israel Support organization, including Site Managers, Vendor Managers, and Strategy & Operations Managers, while fostering a culture of innovation, operational excellence, ownership, and accountability.
Own the Support Budget: Oversee and manage the support budget, ensuring the strategic allocation of resources across teams and initiatives. Drive cost efficiency through operational improvements, optimized refund spend and deductions, and streamlined organizational structures.
Serve as a Member of the Israel Leadership Team: Partner closely with leaders across Courier Operations, Merchant Operations, Marketing, and other functions to create new collaboration models that proactively address customer pain points.
Partner with Global Teams: Collaborate with Global Workforce Management, Content, Quality & Training, Shared Service Centers, Product, and Analytics teams to strengthen global-local collaboration and serve as the Directly Responsible Individual (DRI) for high-impact regional initiatives.
Drive Innovation: Partner with Global teams to design and implement new operating models for us while remaining true to our customer-centric values.

We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
We're hiring a passionate IT Operations Engineer to join our global IT team! If you love modern tech, enjoy balancing hands-on support with global IT projects, and want to leverage AI & automation to streamline operations - come build the future of our IT with us!
The Impact Youll Make:
Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across our global teams
Work within a global IT team spanning multiple time zones and offices, learning from and collaborating with colleagues across regions
Handle day-to-day IT requests and incidents, escalating more complex issues to senior team members when needed
Support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
Help support and maintain AWS-based infrastructure and cloud services alongside the wider IT team
Assist with SharePoint sites, permissions, and content structure, supporting collaboration and document management across the business
Support Atlassian products (e.g. Jira, Confluence), including user access and everyday administration
Support on-premises to cloud and cloud to cloud migration projects, including testing and post-migration follow-up
Build and maintain simple automation scripts (primarily PowerShell and Python) to streamline IT tasks, with guidance from senior colleagues
Embrace AI-powered tools and workflows as an integral part of day-to-day IT operations and service delivery
Manage endpoint installations, upgrades, and troubleshooting across Windows and macOS devices
Create and manage user accounts, groups, and access rights across cloud and on-premises systems, following least-privilege and security best practice
Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
Monitor and respond to requests through the IT ticketing system, working to meet SLAs and KPIs
Help document and improve IT policies, procedures, and processes across systems
Help research, evaluate, and test new products, services, and automation ideas for the business
Support inventory management, budget tracking, and vendor relationships

As the Team Lead, Technical Account Manager (TAM), you will lead a team responsible for delivering excellent technical account management, with a focus on guiding the seamless onboarding of new customers. You will ensure your teams success in building strong customer relationships, addressing technical issues related to observability, and maintaining data-driven operational excellence. This role requires technical depth in logging, monitoring, and observability tools as well as strong leadership skills.



Key Responsibilities:

Leadership & Team Development:

Lead, mentor, and manage a team of TAMs to ensure successful customer onboarding and long-term success.
Develop KPIs for the team and track performance related to the onboarding experience, ensuring customer satisfaction.
Provide technical guidance and foster team collaboration on observability tools and log analytics.
Technical Expertise & Customer Engagement:

Oversee the implementation of observability tools, guiding customers through Logs, Metric and Traces monitoring, and real-time analysis.
Ensure that your team delivers expert-level onboarding and ongoing, for our observability and logging solutions.
Provide deep technical insights on cloud observability and integration of Coralogix into customer infrastructures.
Customer Relationship Management:

Be the primary escalation point for customer technical challenges.
Proactively work with customers to enhance their logging and observability practices, integrating them seamlessly with Coralogixs platform.
Engage with Coralogix stakeholders to provide tailored technical solutions that align with customer business goals.
Data-Driven Leadership:

Leverage customer feedback and usage data to enhance the onboarding process and overall TAM team performance.
Analyze patterns in customer data, ensuring that your team applies data insights to improve observability outcomes and preempt issues.
Collaborate with internal teams on product enhancements, informed by your team's customer data analysis.

We are looking for a Technical Support Engineer to join our highly experienced global team.

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction.

This role is tasked with helping customers with giving answers to technical questions, solution architecture, and ensuring successful adoption of the Platform.



What Youll Do

Serve as our customers single point of contact for any tech-related matters
End-to-end ownership of customer support cases from opening until closure, ensuring customer satisfaction
Establish relationships and engage with technical counterparts to drive product adoption and expansion
Train and coach customers to a successful onboarding process and ongoing usage
Advocate internally for customer needs - be the technical voice of the customer within Coralogix
Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues
Prioritize and manage several open issues at one time
Properly escalate unresolved issues to the appropriate internal teams

we are seeking a Site Reliability Engineer to join our team and help build the next generation of our stream-based observability platform. We deliver real-time data analytics at scale to some of the worlds leading tech companies
Responsibilities

Act as a hands-on technical leader with deep expertise in modern cloud infrastructure.
Serve as a go-to person in the team - leading through influence, not hierarchy.
Collaborate cross-functionally to refine requirements and propose innovative, scalable solutions.
Drive long-term, high-impact infrastructure projects across multiple teams, from design to implementation, within defined timelines.
Contribute to improving system reliability, performance, and cost-efficiency at scale.

We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Our architects are trusted advisors and consult our customers upon their monitoring, security & observability journey.

Solution Architect is a senior-level role expected to professionally and accurately present technical presentations across different personas, from software engineers and DevOps all the way to the C-suite.

What youll do:

Collaborate with account executives to strategize, prepare, and execute on complex, technical sales cycles.
Deliver compelling presentations and product demonstrations that highlight our unique value proposition and the solutions we provide.
Oversee the technical aspects of the sales process, including sizing, discovering and Proof of Concepts.
⁠Develop custom solutions to bridge any gaps and enhance the core offerings of our product.
⁠Possess a thorough understanding of the Observability market, advising customers on best practices and the most appropriate solutions for their needs.

We're looking for an experienced Senior IT Systems Engineer to join our Global IT team and help shape the future of our modern, cloud-first infrastructure.
This is a high-impact role for someone who enjoys combining enterprise IT, cloud infrastructure, automation, and security. You'll take ownership of mission-critical systems, drive operational excellence, and help build scalable, secure, and automated IT services that support a global hybrid workforce.
If you're passionate about cloud technologies, automation, and solving complex infrastructure challenges, we'd love to meet you.
What You Will Own:
Design, implement, and manage enterprise infrastructure across Azure, AWS, Microsoft 365, and Docker-based environments
Own endpoint management and compliance using Microsoft Intune across Windows, macOS, and mobile devices
Build and automate onboarding, offboarding, and IT operational workflows using PowerShell, Python, Azure CLI, AWS CLI, and automation platforms such as Workato
Manage Microsoft Entra ID (Azure AD), including Conditional Access, MFA, RBAC, and identity lifecycle management
Strengthen endpoint and cloud security using technologies such as CrowdStrike, Cato Networks, firewalls, and modern security controls
Troubleshoot complex networking environments, including VPNs, DNS, routing, and cloud networking
Lead infrastructure improvements that increase scalability, reliability, and operational efficiency
Provide technical leadership and mentorship to the IT team while maintaining high-quality documentation and best practices
Collaborate with Security, Engineering, HR, and Operations to deliver secure and seamless IT services

We are shaping the future of autonomous driving, a mission that requires infrastructure operating at an unprecedented scale. We are seeking a Senior DevOps Engineer to join the team building and scaling our state-of-the-art Data Platform.
The autonomous vehicle lifecycle generates massive amounts of data, and your challenge will be to engineer the hybrid infrastructure (AWS and on-premises) that makes this data seamlessly accessible to DL/ML developers, validation engineers and analysts. You will leverage a top-notch tech stack - including Kubernetes, big data frameworks, and robust observability tools-to solve complex reliability and scalability challenges head-on.
What will your job look like?
Directly influence our platform's scalability to support growth and R&D efficiency across both cloud and on-premises environments.
Own infrastructure projects from research and architectural design to implementation and rollout.
Lead infrastructure improvements around high availability, resiliency, performance, and FinOps/cost efficiency.
Develop shared templates, libraries, and standards as infrastructure to empower developers and streamline CI/CD delivery.
Evaluate and implement new technologies that upgrade our hybrid infrastructure posture and observability.
Serve as a technical expert in infrastructure decisions, taking ownership, sharing knowledge, and driving engineering excellence across the team.

We are seeking a highly skilled and experienced Senior Microsoft Sysadmin to join our IT team. The ideal candidate will be responsible for managing and supporting our Active Directory and Office 365 environments, ensuring optimal performance, availability, and security. This role requires in-depth knowledge of Entra ID, SharePoint, OneDrive Exchange online and Teams technologies and the ability to lead complex infrastructure projects.
The position requires on-site presence 4 days per week (and 1 from home): 2 days at our Jerusalem site and 2 days at one of our other locations in Ramat Gan, Tel Aviv, or Petach Tikva.
What will your job look like:
Manage and support Microsoft Active Directory in sync with Entra ID
Manage and support Office365 environment with focus on SharePoint online and Teams
Implement and monitor applications and users authentication (AD, Entra ID)
Manage Users, Group and Computer objects and create Group Policy
Troubleshoot Windows Server Performance issues
Setup Entra ID single sign on (SSO), Enterprise applications and conditional access rules
Support and integrate applications running on Windows platform
Implement security fixes and enchantment across multiple environments
Provide second level support for operations issues in Microsoft environment.