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You are the technical owner of our most strategic and enterprise accounts post-sale. Part solutions architect, part relationship lead - you design and implement the integrations, automations, and AI-driven workflows that make our company the backbone of complex, global IT environments. You bridge business requirements and technical reality, and you own the outcome.
What You'll Do
Lead end-to-end project lifecycles - from architecture workshops to deployment - ensuring a white-glove customer experience
Design and implement complex integrations using REST APIs and webhooks with platforms such as ServiceNow, Salesforce, Okta, and Azure
Build AI-driven automation workflows that reduce manual overhead and optimize IT operations at scale
Serve as the primary technical point of contact for all parties, including C-level and VP-level stakeholders
Produce clear architectural diagrams, technical guides, and API documentation
Travel internationally up to 25% and domestically up to 15% for on-site engagements.

The Architect leads the design and implementation of scalable AI platforms and central services for AI, creating shared capabilities, tools, and frameworks that transform how our company builds, delivers, and operates products.
Beyond architecture, this role drives strategic, high-impact projects with powerful ROI that positively disrupt operations and elevate customer outcomes, improving efficiency, innovation, and product value across the company.
Strategic Objectives:
Accelerate AI Transformation across the organization by designing and operationalizing central AI services and a unified platform framework that powers key transformation initiatives, including Agentic Workflows.
Institutionalize AI Engineering and Governance Standards through common architecture, services, and enablement frameworks ensuring scalability, security, quality, and compliance.
Deliver measurable transformation outcomes through strategic, ROI-driven projects that reshape how our company's products are built and operated, directly benefiting customers and business performance.
Drive sustainable transformation at scale, balancing rapid innovation with operational excellence and long-term maintainability.
Key Responsibilities
Architect the AI Transformation Framework
Design and own the end-to-end architecture that enables the companys AI Transformation vision - spanning data, models, pipelines, APIs, and governance layers.
Define blueprints and integration standards to embed AI and automation throughout the SDLC, from ideation to delivery.
Build Generative AI Platforms and Central Services
Lead the design and implementation of the AI Enablement Platform and central AI services powering transformation initiatives such as Agentic Workflows and the Knowledge Hub.
Create scalable, secure, and modular AI components that can be leveraged across product lines and engineering domains.
Partner with infrastructure, platform, and security teams to operationalize LLM-based services, retrieval systems, and agentic automation flows.
Drive Strategic Transformation Projects
Lead cross-functional initiatives that deliver tangible operational and business impact - improving speed, quality, and cost-efficiency across the product organization.
Develop strong business cases and ROI frameworks to prioritize and communicate transformation value at the executive level.
Translate successful outcomes into reusable playbooks and AI cookbooks that scale across teams, roles, and product domains.
Technical Leadership and Enablement
Act as the senior technical authority and coach for AI transformation initiatives, guiding teams through architecture reviews, proofs of concept, and scale-up phases.
Mentor internal architects and tech leads to develop AI-native architectural competencies.