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Order Management Team Lead - JD
The Order Management team handles the Order-to-Invoice processes, including reviewing submitted orders, processing them in ERP and CRM systems, activating licenses and invoicing.
As the Order Management Team Lead, you will be responsible for leading the team while remaining hands-on in providing high-quality support to both internal and external customers. You will own the end-to-end Order-to-Invoice flow, ensure operational excellence, and act as a key cross-functional partner across the organization.
Responsibilities:
Lead, manage, and develop the Order Management team, including onboarding, mentoring, and performance management
Own and oversee the full Order cycle, ensuring accuracy, efficiency, and compliance
Support the sales and customer success teams in all aspects of deal flow, from deal submission through finance approval, invoicing, and licensing
Serve as the escalation point for complex or high-impact customer and sales issues
Prioritize team workload and ensure smooth execution, especially during high-pressure end-of-quarter periods
Act as the main interface between Order Management and supporting functions: Finance, Sales & SalesOps, Legal, Customer Success and Operations
Ensure adherence to company policies, SOX compliance, and Revenue Recognition regulations
Drive process improvements, documentation, and best practices to increase scalability and efficiency
Maintain strong relationships with customers, partners, and internal stakeholders.

We are seeking a Order Management Specialist to support and execute our end-to-end global order fulfillment process. This role is focused on the tactical processing of orders, managing backlog accuracy, and ensuring timely license fulfillment in coordination with Sales, Finance, and Contract Manufacturers. The ideal candidate is highly detail-oriented, thrives in fast-paced environments, and can independently manage complex order scenarios while maintaining clear communication across stakeholders.
THE ROLE
Tactical Order & License Fulfillment
Manage the daily order backlog by incorporating new orders and updates from Sales, Supply Chain, and VARs.
Review and validate sales quotes, POs and site surveys for accuracy and alignment.
Process sales orders and ensure timely invoicing through Finance.
Maintain clear and timely communication with stakeholders on order status and fulfillment progress.
Monitor the license backlog closely and collaborate with Sales to align on install timelines, ensuring timely license activation and supporting accurate revenue recognition.
Cross-Functional Collaboration & Issue Resolution
Build strong working relationships with Sales, Finance, Operations, and the Contract Manufacturer to resolve issues and deliver a seamless customer experience.
Communicate order status, priority changes, and blockers to stakeholders with clarity and urgency.
Ensure customer-requested ship dates are met and production aligns with contractual terms.
Metrics, Reporting & Continuous Improvement
Perform weekly audit reports to ensure data accuracy of backlog
Provide monthly reporting on order quality, processing timeliness, and backlog trends.
Identify process gaps and lead initiatives to improve operational efficiency and accuracy.
Communicate daily priorities and escalate risks or issues impacting order throughput.
Special Projects & Growth Opportunities
Participate in cross-functional projects that improve systems, scale order processing, or impact revenue operations.
Contribute to process automation, tool enhancement, and operational documentation.