We are looking for a Head of Services Security to lead and strengthen the security posture of our global Services organization. In this role, you will drive security strategy, governance, and operational excellence across customer-facing services, enabling business growth while maintaining customer trust and compliance.
About Us:
We are a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, we are trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.
Your mission:
Lead the security strategy and governance for all service-delivered platforms and environments
Define and enforce security standards across SaaS, managed services, and customer-hosted solutions
Partner with Services, R&D, IT, Product, and Customer-facing teams to embed security across operations and delivery
Lead customer-facing security engagements including audits, escalations, and due diligence processes
Establish and oversee security controls, monitoring, and incident response capabilities across production environments
Drive Secure Software Development Lifecycle practices in collaboration with R&D and Product teams
Ensure compliance with industry standards and customer security requirements including SOC2 and ISO27001
Define KPIs, reporting frameworks, and continuous improvement processes for services security.
Requirements: Education:
Bachelors degree in Computer Science, Information Systems, Cybersecurity, Engineering, or a related technical field
MBA or advanced degree in Cybersecurity or Business - an advantage
Relevant certifications such as CISSP, CISM, CCSP, or ISO27001 Lead Auditor - strong advantage
Experience Required:
8+ years of experience in cybersecurity and information security
At least 5 years in leadership or senior management roles within SaaS, Cloud, or Services organizations
Proven experience working with enterprise customers, security audits, compliance reviews, and security questionnaires
Strong hands-on understanding of Cloud Security, Application Security, and Security Operations
Experience driving cross-functional initiatives across R&D, IT, Services, Sales, and Compliance teams
Key Personal Attributes:
Strong leadership and influence skills across multiple organizations
Business-oriented mindset with understanding of securitys impact on revenue and customer trust
Excellent communication and executive presentation abilities.
This position is open to all candidates.