Provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ). Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs.
Responsibilities: Provide phone and digital support to company customers Diagnose and resolve technical issues at various levels Guide and train users on systems and services Document support requests in CRM / helpdesk systems Collaborate with internal teams to resolve complex issues Comply with service procedures, quality standards, and response times
Requirements: Strong technological orientation and ability to learn quickly Proficiency in a computerized environment and Microsoft Office applications - mandatory High verbal and written communication skills in Hebrew High service awareness, patience, and excellent interpersonal skills Ability to work independently and as part of a team 24/7 on-call rotation among team members Willingness to work on-call shifts during weekdays
This position is open to all candidates.