Required Training and Knowledge Team Lead
About The Position
As a Training and Knowledge Team Lead, you will play a pivotal role in managing and coordinating the tasks of our CX Education team, ensuring the delivery of high-quality educational content, and fostering collaboration with other departments.
Please attach a writing portfolio if you have one.
Work Environment
What do we do?
We are the leading website-building platform for WordPress professionals.
Our vision is to empower web creators - developers, designers, and marketers, with the ability to create their future one pixel at a time. We provide our users with everything they need to succeed.
How do we do it?
Were building the future of web creation.
We believe in empowering our employees and our users, enabling people to grow.
Creativity, professionalism, curiosity, motivation, and friendship are the driving forces behind our journey, and we take great pride in the people who lead the companys constant scaling.
Responsibilities
Team Management:
Lead and mentor a team of specialists, including instructional designers, content writers, and multimedia specialists.
Foster a positive and collaborative team culture, promoting continuous improvement and knowledge sharing.
Conduct regular team meetings to discuss progress, address challenges, and align on strategic goals.
Continuously evaluate and optimize team processes to enhance efficiency and effectiveness.
Identify opportunities for automation and tool enhancements to improve team productivity.
Identify opportunities for cross-functional collaboration and drive initiatives to enhance team performance.
Content Planning and Execution:
Develop and maintain content plans and roadmaps, ensuring CX and Elementor goals and objectives are aligned.
Manage content development sprints and roadmaps, ensuring timely delivery of high-quality educational materials.
Proactively identify and mitigate risks, troubleshoot issues, and ensure successful project outcomes.
Requirements: At least 2+ years experience in managing a team.
Familiarity with tools and technologies relevant to education, LMS platforms, and authoring tools.- Must
Experience in creating video-based courses- Must
Strong understanding of educational design principles, agile practices, and sprint planning.
Excellent interpersonal and communication skills, with the ability to collaborate effectively across departments.
Problem-solving skills and the ability to think strategically to address complex challenges.
Hands-on experience in the technical implementation of educational tools and processes, showcasing proficiency in leveraging technology to enhance team efficiency and educational outcomes.
This position is open to all candidates.
