We are seeking a dynamic and business-oriented Business Applications Specialist to join our MIS team. You will work closely with various departments to analyze, design, develop, and implement solutions across a range of enterprise platforms including NetSuite ERP, Salesforce, Agile PLM, DealHub, and others. Youll be responsible for identifying improvement opportunities, translating business needs into technical solutions, and ensuring that our systems scale with business growth.
Responsibilities
Own and Serve as the subject matter expert for key business systems (mainly NetSuite, Agile PLM, Salesforce, etc.)
Lead the translation of business needs into actionable system configurations and customizations
Analyze existing processes and recommend optimizations and enhancements, taking ownership of the review, design, develop, deploy, and operate stages of the system lifecycle.
Manage system integrations and third-party tools to ensure cohesive, automation-first workflows
Collaborate with cross-functional teams including finance, sales, operations, and product
Lead implementation of new features or platforms
Document everything.
Provide Tier-2 support for business application issues and escalations, exhibiting the principles of service ownership in every artifact you produce.
Monitor system performance and proactively address problems
Ensure that your artifacts are well-instrumented, documented, and visualized.
Own and deploy reporting functions for your artifacts that describe their performance against business requirements, as well as key functional benchmarks.
Own your service from inception to sunset.
Requirements: Be kind
Act with a positive, collaborative, and solution-focused attitude
3+ years proven experience with ERP and CRM systems (especially NetSuite and Salesforce), preferably at companies which manage both software and hardware product portfolios.
Strong analytical and communication skills
3+ years working in a systems analyst and service ownership role.
Deep understanding of business processes (finance, procurement, sales ops, etc.)
Experience with PLM tools (Agile) and CPQ platforms (DealHub) a strong advantage
Familiarity with integration platforms and APIs ( Workato, NetSuites Engini)
Ability to manage multiple projects and priorities simultaneously
Bachelors degree in information systems, Business, or related field
Prior experience working across multiple geographies, languages, and cultures.
This position is open to all candidates.