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Take ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system and product issues
Ability to solve technical problems under pressure and time constraints, and manage customer escalations
Extensive customer facing activities.
Develop a deep understanding of the customers technical environment
Provide ramp activities, knowledge sharing, technical coaching and mentoring
Help to document best practices in maintaining SAP BTP Portal Services
Team player, be part of team, take tasks and contribute to the successes of the team.
Demonstrate high professionalism and technical leadership

We are currently seeking an Applications Engineer
As an Application Engineer you will make an impact on the companys financial performance. You get to work with our customers to solve and understand problems. And you get to work with the Nextest Engineering group to fix the problems that cannot be solved in the field. You will have a job where there will be no typical day, but you will always be learning. Applications engineering allows you to help other very talented engineers. You will get satisfaction from solving problems and helping others.



Responsibilities
You will have the opportunity to experience a range of activities that will change week to week, and sometimes day to day. All while making a different to Nextests customers and future.


This includes, but not limited to:

Pre-Sales Customer technical support
Post-Sales Customer technical support
Technical / Marketing support for Engineering
Technical documentation creation / review
Training course creation
Technical Training Instructor
Technical demonstration creation, documentation, and presentation
Technical presentations to large and small groups of engineers
Program writing and debugging

We are seeking a Senior Support Engineer, who will play a critical role in providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.

we are looking for a Support Engineer
Jo. Key Responsibilities:
* Provide exceptional customer service experience via phone, email, and online chat.
* Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
* Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
* Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)

As a Technical Support Engineer you will:

Support our clients and assist them in solving operational and technical issues, both remotely and at the client premises abroad
Improve the client experience by writing and maintaining documentation
Carry out independent debug sessions
Perform production system and infrastructure upgrades