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We are looking for an experienced Help Desk Team Leader/Manager to lead our technical support team. The ideal candidate will be responsible for managing the team, providing high-level technical support, continuously improving service processes, and ensuring user satisfaction. If you have experience managing technical support teams, excellent service skills, and the ability to work in a dynamic environment, we want you on our team!
you will:
Manage the technical support (Help Desk) team and provide professional guidance to employees.
Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
Provide technical support to users and resolve complex technical issues.
Develop and implement workflows to improve service and support levels.
Collaborate with IT departments and lead technology projects.
Train and develop the support team professionally.
Manage ticketing systems and oversee reports and performance metrics.
Implement new technologies and enhance user experience.

We are looking for a IT - Field Services Engineer.
you will:
Support ongoing client incidents.
maintain Microsoft Windows-based network environment, smartphones, IP phones, and printers.
manage projects in IT and implement them.

We are looking for a Backend Engineer.
As Backend Engineer youll make an impact on:
Leading the architecture, design and implementation of our core product using the latest Big Data and Backend technologies
Developing high-scale applications that analyze massive amounts of data and turning them into valuable insights
Working closely with the other development teams, architecture, product, and delivery managers to create high quality deliverables
Taking an active role in our agile processes, design reviews, brainstorming, and knowledge-sharing sessions.

We are looking for an experienced data analyst and Tableau developer to join our team. As a Data Analyst, you will be responsible for designing data and business processes, enhancing our semantic layer, develop interactive Tableau dashboards and contribute to our business's success and growth. You will work with cross-functional teams, IT and business functions, and engineers.
To do well in this role, you need to be business-oriented and technical, with an excellent eye for detail, have experience as a Tableau developer and Business Intelligence expert, with a passion for visual storytelling. you will:
Manage, design, and develop Tableau dashboards, including data sources, security, privacy, and metadata
Own and maintain the Tableau environment including server monitoring, troubleshooting dashboard performance, and upgrades
Utilize best practices in data visualization to create clear, concise, and visually appealing dashboards
Collect business requirements from a variety of stakeholders and design the data model, data transformations, and cleansing
Work closely with data engineers to effectively build our data warehouse
Work closely with business analysts and business operations teams to create a holistic semantic layer for the organization
Stay up to date on the latest Tableau features and functionalities
Train end-users

We are looking for an IT Warehouse Associate to support the day-to-day operations of our IT warehouse. This role focuses on managing, organizing, and distributing IT hardware and peripherals such as laptops, monitors, docking stations, and other technical equipment. The ideal candidate will have experience working in a global corporate environment and must possess strong English communication skills, as they will coordinate closely with international IT teams and vendors.
In this position, you will:
Receive, review, and accurately log incoming IT assets and equipment
Prepare, pack, and ship IT devices and accessories to employees and offices across global locations
Support inventory tracking and lifecycle management using IT asset management (ITAM) systems
Maintain an organized, secure, and audit-ready warehouse environment
Conduct regular inventory audits and support IT hardware refresh and recovery processes