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Are you challenged by complex technical products and realizing improvement processes in a customer service environment? Are you able to analyze and understand failure modes of technical parts and determine possible root causes together with a team of technical experts? Do you have a quality mind-set? Do you like hands-on mechatronics troubleshooting? If so, then a job as Customer Support Engineer within our Business Line Mature Products & Services team may be right for you!
Job Mission:
The Customer support engineer is responsible for the maintenance, qualification, repair, and installation assistance of the systems at customer site and for the necessary transfer of knowledge to the customer.
Job Description:
Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems.
Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
Advise users of appropriate actions to correct malfunctions in a timely manner.
Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
Independently and accurately prepare written technical reports.
Provide appropriate support and assistance to less experienced our personnel as necessary.
Assist installation team of equipment at customers locations, including new equipment, upgrades and system relocations on Multiple platforms.

We are seeking a Build Project Manager who is passionate about working on products that enable deep learning. Our team manages the NPI networking supply chain for engineering activities. Activities start from very early engagement with design engineering team and follow through all quick turn NPI builds at the shortest possible cycle time. Our team supports all these engineering quick turn activities by engaging with the engineering team, material suppliers, Operations team, and the PCB manufacturing team. All the parties need to be kept aligned while engineering keeps changing either the material sets or the process.

We are looking for someone can work in a dynamic and fast-changing environment. You are someone who enjoys working on groundbreaking technology and enjoy working with people to take on problems. As a Build Project Manager, you are able to see both the high-level view and be proficient in tracking and following up on detail whether it is an existing product that requires new qualifications or a ground up new product. We will expect you to understand technical detail and be able to translate that into program impact.

What you'll be doing:

Build and track project details.

Communicate with other team members and suppliers to get project details.

Flexibility to adapt to changing requirements, diverse project needs, and tight timelines.

Ability to report on program details in Alignment meetings.

Track and communicate key deliverables, constraints, risks, dependencies and clearly identify critical paths while working with ASIC, product, test, software, board, system engineering and planning teams and other program managers towards a common goal.

Manage cross-functional communications independently, work within a matrixed and publish progress/roadblocks and highlight risks to upper management.

Bring diverse and globally distributed teams together to tackle complex problems and work towards closure.

Lead and attend cross-functional NPI meetings related to your product and highlight key Ops issues while ensuring that the product is ready for production.

Be an active participant in the NPI team by recommending methodology improvements that we can practice as a team.