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abra professional services is seeking a Help Desk! If you are looking for a meaningful technological journey filled with multidisciplinary challenges, come and be a part of our story. In this role, you will join our IT team, providing comprehensive technical support and taking part in cross-organizational computing projects. Key Responsibilities:
* Provide end-to-end Helpdesk support for company employees, troubleshooting various hardware and software issues.
* Install, configure, and deploy desktop computers and laptops across the organization.
* Implement, integrate, and support new software and systems.
* Maintain and manage user accounts, permissions, and groups using Active Directory.

BU Controller abra is seeking a Business Unit (BU) Controller to join our Finance team. We are looking for a high-potential finance professional with a strong foundation in public accounting and experience leading complex audit engagements for large, public companies. This is an excellent opportunity for someone looking to take the next step into a business-oriented finance role with broad ownership, strategic exposure, and long-term growth potential. The ideal candidate combines strong accounting and analytical capabilities with ownership, curiosity, and the ability to build trusted partnerships across the organization. This is a full-time, on-site position based in Ra'anana. Key Responsibilities
* Lead financial planning, budgeting, forecasting, and performance analysis for the business unit.
* Build financial models and business analyses that support strategic decision-making.
* Partner closely with business managers to provide financial insights and improve business performance.
* Drive cross-functional financial initiatives and process improvements.
* Own core controllership activities, including monthly close, reporting, controls, and financial analysis.
* Build scalable financial processes while supporting a growing global business.
* Identify opportunities for automation and continuous improvement using technology and AI tools.
* Take ownership of strategic projects from planning through execution.
* Support the financial activities of the company's U.S. business and gradually take ownership of this area.

abra professional services is seeking Technical Support Specialist to provide top-tier support to customers worldwide via email, Zendesk ticketing system, and phone calls. In this role, you will handle complex technical issues, analyze logs, and develop a deep understanding of SaaS workflows. The position requires strong analytical skills to perform Root Cause Analysis (RCA), deliver creative solutions, and clearly communicate technical explanations in English — including guiding users in cases of incorrect usage.
Key Responsibilities: Ticket Management: Manage support tickets using Zendesk, ensuring full documentation and adherence to SLA (Service Level Agreement). Technical Troubleshooting: Analyze log files and use tools such as Elasticsearch, Kibana, or similar platforms to identify and resolve issues. Root Cause Analysis: Diagnose whether issues stem from system bugs or user errors, including proper documentation in bug tracking systems. Collaboration with R&D: Open and manage bugs in Azure DevOps, including attaching logs, screenshots, and detailed technical information. Customer Communication: Provide clear, professional responses in English, including technical explanations, guides, and references to the Knowledge Base. Documentation & Knowledge Sharing: Maintain and update FAQs, create user guides, and support internal knowledge transfer across teams. Escalation Management: Escalate complex issues to higher-tier support when necessary.