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We are looking for an Engineering Platform Manager to lead one of our core engineering teams and drive the evolution of our container security platform at scale.

This is a high-impact leadership role combining people management, technical ownership, and strategic influence. You will lead a team building mission-critical systems, shaping both architecture and engineering culture, while working closely with Product, Security, and Platform teams.

In this role, you will also help drive the adoption of AI-driven systems and workflows, enabling smarter, more scalable, and more efficient engineering and customer-facing solutions.

If you are a hands-on leader who thrives in complex, high-scale environments and knows how to build strong teams and scalable systems - this role is for you.

What You Will Own?
Lead, mentor, and grow a team of engineers, fostering a culture of ownership, accountability, and technical excellence.
Own end-to-end delivery of core platform components - from design to production and long-term scalability.
Drive development of cloud-native microservices in large-scale production environments.
Lead architecture discussions, design reviews, and code quality standards.
Help define and design AI-driven solutions, workflows, and systems tailored to customer and product needs.
Design and implement internal tools and automation, including AI-powered workflows, to improve scalability and reduce manual work.
Partner closely with Product, Security, and cross-functional teams to align execution with business goals.
Step into strategic or complex customer engagements when needed and help drive them to success.
Drive data-driven decision making, continuous improvement, and innovation across the team.
Lead Agile execution, planning, and predictable delivery across the SDLC.
Improve performance, scalability, reliability, and observability across the platform.
Contribute to long-term engineering strategy and roadmap.
Stay hands-on when needed - guiding design, debugging, and system optimization.

The right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use us to make impactful product decisions. Weve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers, and take on leadership roles in the Support organization.

Responsibilities

The core responsibility of a Support Engineer is to support our customers at every turn in the company`s journey by providing answers to product questions, sharing best practices, and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics, and mentor new team members.

Become a product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices, and resolve account issues.
Respond to customer inquiries via Zendesk email, chat, Slack, and phone calls.
Investigate and document bugs and feature requests to share with our Product and Engineering teams.
Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the customer experience.
Shape the product by regularly working closely with PMs, engineers, and designers to incorporate customer learnings into change.