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לפני 1 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking for a Senior AI Builder to take AI from a "promising demo" to real production systems that customers rely on - and that continue to work well over time.

Our R&D group is a team of 12 engineers and one architect, spanning backend to mobile, building the accounting platform businesses actually run on every day.



What you'll do

Build and ship LLM-powered AI capabilities to production- agentic flows, retrieval over our data, extraction from real-world documents, and more. Solutions need to be accurate, measurable, cost-efficient, and rollback-ready.
Build and lead the evaluation process - continuously measure the quality of models and solutions, and be able to answer clearly: is the new version actually better than last week's?
Own whatever it takes to get the solution into production- from AWS Lambda to Vue and PHP. You don't need to be an expert in every technology, but you should be comfortable getting into the code and solving problems wherever the work actually lives.
Requirements:
5+ years of experience building and operating production systems - real hands-on experience building software, shipping it to production, and operating it over time.
Significant hands-on experience building with LLMs- including dealing with challenges like retrieval quality degrading, agent loops running out of control, token costs spiking, and reliability and accuracy issues.
Strong TypeScript or Python skills and comfort with AWS serverless.
The engineering judgment to tell a stakeholder: "This isn't an AI problem."
This position is open to all candidates.
 
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23/09/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking for a Senior AI Builder to take AI from a "promising demo" to real production systems that customers rely on - and that continue to work well over time. Our R&D group is a team of 12 engineers and one architect, spanning backend to mobile, building the accounting platform businesses actually run on every day.
What you'll do
* Build and ship LLM-powered AI capabilities to production- agentic flows, retrieval over our data, extraction from real-world documents, and more. Solutions need to be accurate, measurable, cost-efficient, and rollback-ready.
* Build and lead the evaluation process - continuously measure the quality of models and solutions, and be able to answer clearly: is the new version actually better than last week's?
* Own whatever it takes to get the solution into production- from AWS Lambda to Vue and PHP. You don't need to be an expert in every technology, but you should be comfortable getting into the code and solving problems wherever the work actually lives.
Why this is a real challenge - and why it's worth it Our customers trust us with their financial data. There's no room for "almost right" when it comes to the answers our systems provide, and we operate in an environment with significant regulatory requirements- including PCI-DSS, GDPR, and Israeli privacy law. The goal is to take AI capabilities, turn them into real products people can trust, and see them reach customers- at a company small enough that your work can ship this quarter, not next year.
Advantages:

* Experience with Databricks/Spark, Vue 3, fintech or another regulated domain, and significant experience with AI-powered development tools and agentic development.
Requirements:
* 5+ years of experience building and operating production systems - real hands-on experience building software, shipping it to production, and operating it over time.
* Significant hands-on experience building with LLMs- including dealing with challenges like retrieval quality degrading, agent loops running out of control, token costs spiking, and reliability and accuracy issues.
* Strong TypeScript or Python skills and comfort with AWS serverless.
* The engineering judgment to tell a stakeholder: "This isn't an AI problem."
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
Required GTM AI Engineer
About the role:
Our Revenue Operations team has already begun experimenting with AI agents and automation across the go-to-market lifecycle. Weve seen enough to know there is a much bigger opportunity.
Now were looking for an AI builder to take that from experimentation to a real capability across the Go To Market teams.
Youll identify high-value opportunities, build and deploy AI-powered workflows and agents, create the foundations that allow them to operate safely in production, and help define how AI becomes part of the everyday operating model for our GTM organization.
This is a hands-on builder role with broad ownership. Youll work across Sales, Solutions, Customer Success, Marketing and RevOps, combining engineering ability with a strong understanding of how commercial organizations actually work.
What you'll do:
Build AI into the GTM lifecycle- Design and ship agents, automations and AI-powered workflows across areas such as prospecting and enrichment, lead management, account planning, deal support, approvals, pipeline management, forecasting, call intelligence and expansion.
Turn prototypes into production systems- Take promising internal experiments and build them into reliable services that can be used across the organization. Youll work with our engineering and DevOps teams to make sure what we build is secure, maintainable and scalable.
Design for trust and appropriate autonomy- Define where AI can act independently, where people should remain in the loop, and how those boundaries are enforced. Youll build the evaluation, monitoring, permissions and audibility needed for agents that interact with real commercial systems and data.
Build on strong data foundations- Agents are only as useful as the systems and data they can rely on. Youll work across our CRM, GTM tools and data warehouse to improve how information is connected, structured and made available to AI-powered workflows.
Measure real business impact- We care less about the number of agents shipped than what they change. Youll measure impact through outcomes such as faster cycle times, better data quality, higher productivity, improved conversion or time returned to teams - and communicate that impact clearly to the business.
Make the whole organization more capable- You wont be the only person building with AI. Part of your role is creating the patterns, tooling and standards that allow others to build safely and effectively - while making it easy for the wider organization to discover, trust and use what has been created.
דרישות:
3-7 years of relevant experience, in roles such as GTM Engineer, AI GTM Engineer, RevOps Engineer, Business Applications Engineer, a Solutions/Sales Engineer with a strong technical background, an AI-forward Salesforce Developer, or a Forward Deployed Engineer.
Strong engineering ability. You can take an idea from prototype to working production system, integrate with APIs and existing applications, and make pragmatic technical decisions along the way.
Hands-on experience building with LLMs and agents. Youve built systems involving tool use, structured workflows, context management, retrieval, agent frameworks or similar approaches, and understand how to evaluate whether they are actually working reliably.
Production mindset. Youre comfortable deploying and operating cloud-based services and working with concepts such as authentication, permissions, CI/CD, secrets, monitoring and observability.
Integration experience. Youre comfortable working with REST APIs, webhooks, OAuth, Slack applications, SQL and data warehouses.
Good judgment about AI autonomy. You understand the difference between generating an answer and taking an action, and know how to design systems appropriately when AI interacts with important business processes.
Commercial curiosity. You naturally look for high-leverage problems. You can understand a workflow, determine whether it is worth automating#E המשרה מיועדת לנשים ולגברים כאחד.
 
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לפני 6 שעות
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking for a Senior AI Engineer to design and build production-grade, LLM-powered systems. You'll work at the intersection of software engineering and applied AI - shipping agents, RAG pipelines, and tool-using systems that solve real problems at scale. This is a hands-on, high-ownership role for someone who thrives at the frontier of what's possible with modern LLMs and isn't afraid to write the glue, the infrastructure, and the prompts that make it all work.
This is a **cross-functional, company-wide role**. You won't be embedded in a single product team - instead, you'll partner with every department to identify high-leverage opportunities and build AI-powered tools and workflows that boost productivity and efficiency across the entire organization.
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
What You'll Do:
- Design, build, and operate LLM-powered applications, agents, and workflows end-to-end - from prototype to production.
- Architect retrieval, context engineering, and tool-use strategies that make models reliable, accurate, and cost-efficient.
- Integrate LLMs with internal services, third-party APIs, and data stores to automate complex business and engineering workflows.
- Build, evaluate, and continuously improve evaluation harnesses for non-deterministic systems.
- Collaborate closely with product, research, and platform teams to translate ambiguous problems into shipped capabilities.
- Stay ahead of the rapidly evolving LLM ecosystem (models, frameworks, agentic patterns) and bring the best ideas into our stack.
Requirements:
Engineering Foundations:
- Strong Python skills- you write clean, idiomatic, well-tested code and understand the language deeply.
- Hands-on experience using coding agents(Cursor, Claude Code, GitHub Copilot, or similar) to build complex software systems. You know how to delegate effectively to AI assistants and review their output critically.
- Experience with multiple database paradigms- both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis, DynamoDB, or similar). You can choose the right tool for the job.
- Experience designing and integrating with third-party APIs- REST and gRPC. Comfortable building robust clients, handling auth, retries, rate limits, and schema evolution.
- Production experience with Docker and Kubernetes- containerizing services, writing manifests, and debugging deployments.
- Strong Linux fundamentals- confident in bash and the terminal; you can navigate, script, and troubleshoot a server without reaching for a GUI.
- Experience building cloud-native tools on AWS, GCP, or Azure (compute, storage, queues, serverless, IAM).
AI / LLM Expertise:
- Solid understanding of what an LLM is and how it works- tokenization, attention, context windows, sampling, and the practical implications of each for system design.
This position is open to all candidates.
 
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חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for a Backend Engineer to help build and scale the Machine Learning Platform that powers how we use AI across the business. You'll be part of the ML Platform team, designing the infrastructure that lets our data scientists move faster, ship smarter, and operate with confidence in production.
We believe three things matter for every role: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll:
Design and build the foundational ML platform and AI agents to accelerate data science model delivery across all business units
Architect cloud-native microservices running on Kubernetes, using infrastructure-as-code to automate model deployment and management
Own the end-to-end ML lifecycle, covering training, testing, deployment, and real-time monitoring
Evaluate and choose the right tools and technologies based on workload demands and performance requirements
Collaborate with engineering, data science, and product teams to keep ML projects aligned with business goals
Identify and fix reliability, scalability, and performance gaps before they become problems.
Requirements:
What you'll need
3+ years of software engineering experience, with a strong record of delivering high-scale, production-grade systems
Strong proficiency in Python
Hands-on experience with relational and NoSQL databases, and at least one major cloud platform (AWS, Azure, or GCP)
Experience with training, testing, deploying, and monitoring real-time or near real-time ML models in production
Fluent with AI-powered development tools like Cursor and Claude Code, and genuinely curious about what's next in GenAI, LLMs, and AI agents
Familiarity with AI concepts like RAG, embeddings, mixture-of-experts, prompt crafting, and LLM context engineering - an advantage
Sharp problem-solving instincts and the ability to move fast without cutting corners
Bachelor's or Master's degree in Computer Science, Engineering, Statistics, or a related field
Ready to work in an office environment most days of the week.
This position is open to all candidates.
 
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04/10/2026
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking for a AI Transformation Engineer.
You'll join the AI Platform team, the group building the AI infrastructure, agentic workflows, and tooling that power R&D organization. Our mandate is to make the entire software development lifecycle faster and smarter with AI, and we're a small, hands-on team that ships real systems, not pilots
This isn't a role where work arrives as tickets, and it isn't a prompt-engineering role. You'll own a set of KPIs the team is driving, and it's on you to turn a fuzzy goal into something measurable: figure out what actually needs to be built, define how you'll know it's working, and build it. That means talking to engineers, understanding where the SDLC breaks down, and turning that into agentic workflows and platform capability that ship and hold up over time.
Requirements:
6-8+ years of hands-on experience in senior software engineering positions.
Hands-on experience building and shipping agentic workflows or LLM-powered systems in production, not just prototypes.
Real experience working across agent harnesses (e.g., Claude Code and similar), and hands-on understanding of agent context: how it's built, scaffolded, and kept effective at scale.
Practical understanding of the actual building blocks: LLMs, RAG, tool use, evaluations, and human-in-the-loop patterns, not just theoretical familiarity.
Strong software engineering fundamentals: you can design, build, and operate a system end to end.
A demonstrated ability to work without a pre-defined spec: given a goal or a KPI, you can find the problem, scope the solution, and build it.
Product judgment: you can separate what's worth building from what isn't, and you know how to tell whether it actually worked.
Strong discovery skills: you can sit with engineers, map how work actually happens today, and identify where automation genuinely helps versus where it doesn't.
Strong communication skills: you can translate between technical tradeoffs and the people who need to understand the impact.
Advantages
A cost-aware mindset: you treat tokens like a resource to be managed, not an afterthought.
Experience building on top of Kubernetes, containers, or CI/CD infrastructure in production.
Experience with MCP-based tooling, agent orchestration frameworks, or LLM gateways.
Familiarity with observability tooling (e.g., Datadog) for monitoring agent or platform health.
Background in a fast-paced, high-growth B2B SaaS environment.
Exposure to health tech, healthcare institutions, or behavioral health.
This position is open to all candidates.
 
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2 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are looking for an AI Engineer to build the backbone of our autonomous security platform.
our company builds AI Digital Employees who help cyber teams close the execution gap. Our first AI Digital Employee, Alex, learns, understands and takes away the burden of Identity and Access Management (IAM) tasks - proactively completing the organization's cyber objectives.
About the Role:
Youll design, build, and ship the AI systems behind Alex: production agents that reason over customer identity data, call real tools, and complete IAM tasks end to end. Starting from a cybersecurity need, youll frame the technical problem, choose an approach, and own the solution through production: architecture, implementation, evaluation, deployment, and iteration on real customer behavior.
Youll build on our companys shared agent infrastructure and extend it: new tools and integrations, workflow orchestration, context and memory management, evaluation harnesses, and the guardrails that keep an autonomous agent safe inside a customers environment.
This is a hands-on engineering role, not a research position. The goal is not to prove that an idea can work; it is to make it useful, reliable, and observable for customers in production.
What You'll Do:
Design, implement, and ship AI-powered features for complex cybersecurity workflows, from prototype to production.
Build the systems that make agents work in practice: tool integrations, planning and orchestration logic, context management, structured outputs, and recovery from failures.
Choose the right technical approach for each problem, combining models, deterministic logic, data, and conventional software where appropriate.
Define quality for each use case and build the evaluation pipelines that measure correctness, task completion, consistency, safety, latency, and cost, and wire them into CI and release.
Debug agent behavior in production: trace failures to their root cause in the prompt, tool, data, or architecture, and fix it.
Own the reliability, observability, and cost of the agent systems you build.
Collaborate with cybersecurity experts, product, and platform engineers throughout development.
Requirements:
Excellent software engineering skills and substantial production experience with Python.
Experience shipping and operating backend systems in production: APIs, async processing, data pipelines, testing, and observability.
Hands-on experience building applications on modern language models: tool use, structured generation, retrieval, prompt and context management, and evaluation.
Sound judgment about when to use an AI technique and when a deterministic approach is more effective.
Comfort owning a problem end to end, from an ambiguous requirement to a system running reliably in production.
Nice to Have:
Building autonomous or long-running agents that interact with real systems.
Building evaluation pipelines, simulations, or benchmarks for model behavior.
Experience in cybersecurity, identity, security operations, or enterprise automation.
Experience with agent frameworks, MCP, or LLM observability and tracing tools.
This position is open to all candidates.
 
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30/09/2026
Location: Tel Aviv-Yafo
Job Type: Full Time
our company's product is built around an AI agent that security analysts and detection engineers work with directly. It investigates coverage questions against live enterprise security data, authors and tests detection logic, and tunes noisy alerting.
That agent is already in production with enterprise design partners. Now we need to make it dependable and scalable enough for GA.
You will own that evolution: the agent architecture, its evaluation and quality system, and the production engineering around it. This is a hands-on senior IC role with real architectural authority - you set the technical direction and you write the code.
The agent operates inside customer security environments, where a wrong action can become a customer incident. Correctness, isolation, observability, and evaluation are not polish. They are the product.
What you'll be doing
Agent architecture: Design the evolution from today's production single-agent system to a multi-agent one: orchestration, task decomposition, runtime and framework choices, and a migration path that does not break what design partners already rely on.
Agent capability: Own the prompts, context, skills, and tool design that make the agent genuinely good at detection engineering across multiple security platforms, not just plausible-sounding.
Evaluation platform: Build the harnesses, judges, and golden datasets that turn "the agent feels better" into a number, plus the CI gates that keep regressions from shipping.
Reliability and safety: Keep long-running agentic sessions healthy in production, and build the isolation and guardrails required of an agent working inside enterprise security environments.
Production debugging: Work real failures from production traces, and turn each one into an eval case that can never regress silently.
Technical direction: Make the calls on architecture, sequencing, and quality bar and be accountable for the outcome, including raising how AI-natively the whole team builds.
Cross-team partnership: Partner with product and customer-facing teams on what the agent should do, and with platform teams on the data and integrations it depends on.
Requirements:
Senior engineering depth: You have 6+ years of experience building and operating production software, with strong backend and distributed-systems fundamentals and experience designing APIs and services.
Shipped agents, not demos: You have taken an LLM agent system with tool use, multi-turn interaction, and planning to real users, and you can talk concretely about how it failed and what you did about it.
Architectural judgment: Informed opinions on single-agent vs. multi-agent design, orchestration patterns, and the current framework and SDK landscape, with the pragmatism to pick the boring option when boring wins.
Eval discipline: You have built or owned evaluation for an LLM system, including golden datasets, LLM-as-judge with calibration, and regression gates in CI, and you can quote the metrics you moved.
Tool design instincts: You know when a deterministic tool beats a model call, how to design tool contracts an LLM will not misuse, and how to keep cost and latency under control.
Distributed systems fluency: Streaming, stateful services, and the operational instincts to keep long-running agent sessions alive in production.
Ownership in ambiguity: You can lead an area as a hands-on IC in an early-stage environment with little existing structure. Security domain experience such as SIEM platforms, SOC workflows, detection engineering, or security query languages, and experience with modern agent SDKs and protocols such as MCP, are strong advantages.
This position is open to all candidates.
 
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1 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We're forming a new AI Group and looking for a Senior AI Engineer to help shape it from an early stage - a greenfield, long-term effort to evolve how decisions are made across our platform using AI-driven systems. You won't just integrate APIs or build demos; you'll build the AI brain that works alongside (and increasingly drives) our core automation engine, with real production impact from day one and room to grow into technical leadership as the group scales.

Agentic AI Architecture: Design and build autonomous AI agents that analyze infrastructure in real time and make intelligent decisions. Work with modern agentic frameworks (LangGraph, PydanticAI) and conversational AI to create multi-agent systems - including troubleshooting, optimization, FinOps, and how-to agents. Leverage core LLM capabilities (tool-use, memory, retrieval) to operate safely in production.
Platform Integration & Intelligent Decision Systems: Develop MCPs to expose our capabilities to AI agents that reason over infrastructure environments, metrics, configurations, and cost signals. Build integrations with tools like Slack, Jira, and AI-powered IDEs (Cursor, Windsurf) to deliver context-aware insights, from "why is this pod not scheduling?" to "how can we reduce costs by 30% safely?"
AI Model Development & MLOps: Build and deploy machine learning models that learn from infrastructure patterns - detecting the right resource policies for workloads, predicting optimal scaling triggers, and recommending GPU configurations. Own the complete ML pipeline from training to production, ensuring models are reliable, monitored, and continuously improving.
R&D AI Tools Development & Adoption: Build and embed internal AI tools to accelerate engineering, development, research, and support.
AI Tools for Business Impact: Develop AI-powered tools that help Sales and Support teams demonstrate value instantly - agents that analyze customer infrastructure, generate cost optimization reports automatically, and turn technical data into clear business recommendations.
End-to-End Ownership: Own AI systems from concept to production, ensuring they're fast (sub-2-second responses), reliable, safe, and cost-effective. Build evaluation frameworks to measure quality, implement security controls, and balance performance tradeoffs in production.
Technical Leadership: Define AI architecture and best practices as a founding member of the AI team. Make key technical decisions - choosing frameworks, designing multi-agent systems, establishing data governance - and shape how we evolve from AI-enhanced internal tools to customer-facing AI products.
Requirements:
Core Engineering: Significant software engineering experience (typically 4+ years) with strong Python skills and solid backend engineering fundamentals.
Production Experience: Experience building and operating production systems in cloud environments.
Real-World GenAI Experience: Practical experience bringing LLM-based systems into production, including handling latency, cost control, and failure modes. Familiarity with additional agentic frameworks (e.g., LangChain, MetaGPT) and evaluation frameworks.
Builder Mentality: Strong ownership and the ability to operate independently while collaborating closely across teams, with the motivation to grow into technical leadership as the group expands.
(Advantage) Data & RAG: Experience enabling LLMs to consume structured or operational data (configurations, logs, metrics) and experience with retrieval systems (RAG) or vector databases.
This position is open to all candidates.
 
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30/09/2026
Location: Tel Aviv-Yafo and Yokne`am
Job Type: Full Time
We are at the forefront of the AI revolution, delivering brand new accelerated compute platforms for global impact. Our Network Architecture group is seeking a talented and motivated Sr. Software Engineer to build the agentic workflows that our architects use in their daily work. The software at the center of this role is our hardware network simulation environment - you will design multi-step agent workflows over it, engineer the context that grounds them in our own specifications and source code, and optimize their runtime performance. If you are passionate about building the practical infrastructure that brings intelligent agents to life, we want to hear from you.


What you'll be doing:
Build agentic workflows - loops, graphs, and multi-step pipelines - that carry real hardware network simulation and analysis work end to end.
Engineer the context these workflows run on, turning our simulation models, specifications, design documents, and source code into context that makes agents accurate in our domain.
Work closely with network architects to understand their workflows and translate them into agent workflows they use daily.
Optimize the runtime performance of our simulation tooling on these platforms, including execution time, compute cost, and end-to-end latency.
Define evaluation and regression testing for agent workflows, so that changes to a prompt, a graph, or a context source are measurable.
Build observability across agent runs: what the agent did, where it failed, and why.
Champion guidelines for secure and reliable agent workflows, including data handling, access control, and interaction boundaries.
Serve as a key technical resource for solving sophisticated integration issues between agents and internal tooling.
Requirements:
What we need to see:
B.Sc. or above in Computer Science, Computer Engineering, or a related field, or equivalent experience.
5+ years of hands-on experience in software engineering, with demonstrated ownership of production systems from design through deployment.
Expert-level programming skills in C++, with strong Python skills alongside it.
Strong understanding of the full stack, including hardware: memory, I/O, networking, accelerators, and where real performance bottlenecks occur.
Current, practical knowledge of how to build systems around AI models: agent loops, tool interfaces, context retrieval and management, and common failure modes.
Understanding of inference serving, including request lifecycle, batching, caching, and the tradeoffs between throughput, latency, and cost.


Ways to stand out from the crowd:
Experience writing hardware simulation software - network, system, or architectural simulators, models, or testbenches.
Networking experience - protocols, fabrics, switching, or RDMA - and experience working alongside silicon, systems, or architecture teams.
Hands-on experience with inference serving engines such as vLLM, TensorRT-LLM, or Triton Inference Server, including low-level internals such as KV cache, batching and scheduling, and quantization, and related performance work such as profiling and GPU programming.
Hands-on experience building or fine-tuning LLMs or other generative models.
Agent workflows, tooling, or context pipelines adopted by other engineering teams.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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8837912
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תודה על שיתוף הפעולה
מודים לך שלקחת חלק בשיפור התוכן שלנו :)
22/09/2026
Location: Tel Aviv-Yafo
Job Type: Full Time
We're looking for an experienced xEngineer with a backend orientation to join the User Voice team.
User Voice is the platform that lets our company hear its users at scale. It ingests feedback from millions of user interactions and transforms it into actionable insights through a multi-stage AI pipeline - combining natural language understanding, semantic representation and retrieval, and large-scale unsupervised clustering. The platform is expanding rapidly - onboarding new feedback channels and new types of user signals - and you'll be a driving force in shaping the backend architecture behind that growth, powering the insights that shape product roadmaps across our company.
In your day-to-day, you will:
Design and evolve the platform's backend together with the team - a large-scale, event-driven microservices system processing feedback in real time and in batch
Lead the expansion to new feedback channels and new types of insight, shaping how each one is brought into the platform reliably and at quality
Build and improve the AI pipeline stages that turn raw feedback into structured, trustworthy insights - from LLM-based information extraction to semantic clustering
Help establish evaluation as part of how the team ships - automated quality measurement, regression evaluation on model and prompt changes, and readiness criteria for new feedback channels
Collaborate with data engineering, data science, and product to take capabilities from idea to production
Treat reliability, scalability, and cost as core features of the platform.
Requirements:
5+ years of software engineering experience with a strong backend orientation - designing and owning distributed, event-driven systems at scale
Hands-on experience building LLM-based systems in production - extraction pipelines, structured outputs, prompt and model lifecycle - and dealing with their real-world failure modes: quality, cost, and latency
Strong prompt engineering skills - designing, iterating, and versioning prompts for reliable, structured results at scale
Experience evaluating AI systems - defining quality metrics, building evaluation datasets, benchmarking and selecting models per task, and validating changes before they ship
Working understanding of applied ML in production - embeddings, vector search, and clustering algorithms
Solid grasp of large-scale data processing: pipelines, backfills, reprocessing, and warehouse-scale SQL
Nice to have
JVM-language experience (Scala, Java, or Kotlin) and solid Python
Experience with vector search engines or RAG architectures
Background in voice-of-customer, feedback analytics, or similar insight products.
This position is open to all candidates.
 
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