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As a Technical Account Manager, you sit at the intersection of customer engineering, security operations, and product. You own the post-sales technical relationship for a set of our most important customers, from onboarding through adoption, through the moments that actually matter. In critical situations, you're the person customers call. You help them understand what's happening, why it matters, and what to do next.

This is a hands-on, deeply technical, high-trust role. It's not a support escalation path, it's a strategic one. You'll shape how customers succeed with us, and you'll shape our product by bringing the reality of SOC analysts, detection engineers, threat hunters and incident responders back to our R&D and product teams.



WHAT YOU WILL DO

Be the technical and security authority customers trust
Own the post-sales technical and security relationship for a portfolio of customers, acting as their primary trusted advisor.
Lead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration, end to end.
Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions.
Partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations.
Assist customers with building custom AI skills within the platform to solve their pain points.

Drive real adoption, not just go-lives
Conduct technical health checks and lead business reviews with a bias toward action.
Monitor customer health proactively, identify risks early, and intervene before they become problems.
Help customers unlock the full value of us, not just check a deployment box.

Shape the product from the field
Work directly with our engineering and product teams to escalate issues and push them toward resolution.
Translate what you see in the field, real patterns, real friction, real gaps, into product influence.
Be the voice of the customer in rooms where roadmap decisions actually get made.
Advocate for the shift in the industry towards agentic detections and leveraging AI skills to solve security teams' pain points.
Show up in person when it counts

Travel to customer sites for key engagements (~25% of the time).

As a Technical Account Manager (TAM) at our company, you will serve as a trusted technical advisor to our customers, helping them successfully adopt and maximize the value of our companys platform. Youll work closely with customers and partner with Sales, Product, and Engineering to solve technical challenges and ensure long-term customer success.
Responsibilities:
Own the technical relationship with customers from onboarding through ongoing adoption and expansion.
Guide customers through implementation, integration, and best practices.
Troubleshoot technical issues and coordinate with Engineering and Product to drive resolution.
Proactively identify risks, technical gaps, and opportunities to increase customer value.
Serve as the voice of the customer internally, translating feedback and needs into actionable insights.
Build strong relationships with both technical stakeholders and key decision-makers.

Were hiring a highly technical and hands-on Technical Account Manager to join our growing team in Tel Aviv and support customers across EMEA and Israel.

You will be the first TAM dedicated to EMEA and Israel, working closely with our Head of Customer Success. Youll also collaborate with the two other TAMs in the organization as we support and scale our customer base.

You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments.

This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value.

Youll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact.

Responsibilities
Own the technical success of customer deployments end-to-end.
Lead onboarding, integrations, and deployment in customer environments.
Work hands-on with customer systems, data, and integrations.
Troubleshoot complex technical issues in production environments.
Identify gaps, issues, and edge cases- and solve them proactively.
Perform validations (manual and automated) to ensure platform accuracy and value delivery.
Translate technical findings into clear business insights for customers.
Act as the main technical point of contact and build trusted relationships with customers.
Provide ongoing technical support and debugging.
Work closely with R&D and Product to share feedback and improve the platform.
Support expansion and renewal efforts through strong technical execution.
Contribute to building processes, playbooks, and best practices as the TAM function grows.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities:
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing us within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.
Responsibilities :
Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunities
Oversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboarding
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the platform.

Were looking for a Senior Customer Solutions Architect to own strategic post-sales relationships and help customers build and mature their AI Security and Governance programs.

This role combines the technical and consultative strengths of a Solutions Engineer with long-term ownership of customer strategy, adoption, and value realization. Youll work with stakeholders ranging from security practitioners to CISOs, continuously discovering new use cases and translating customer priorities into phased plans with clear owners, timelines, and measurable outcomes.

Youll own the overall customer relationship and technical direction, including deployment roadmaps, success plans, quarterly business reviews, and platform expansion after the initial rollout. Sales will own commercial discussions and negotiations.

Youll partner with Customer Engineers on deployment, integrations, configuration, and troubleshooting, while bringing enough technical depth to scope solutions, investigate issues, and challenge assumptions with specific findings.

What Youll Do
Strategic Customer Leadership: Own post-sales relationships for a focused portfolio of enterprise customers, building trusted partnerships across technical practitioners, security leaders, and executives.
Customer Planning & Execution: Build and drive deployment roadmaps and success plans with clear phases, owners, and target dates. Lead quarterly business reviews to assess progress, demonstrate value, and align on next steps.
Discovery & AI Security Advisory: Understand each customers AI environment, security program, priorities, and risks. Work with CISOs, AI governance stakeholders, and architecture teams to translate those priorities into practical implementation plans.
Technical Scoping & Escalations: Scope deployments, review architecture and integration requirements, and use API documentation and logs to investigate issues. Validate assumptions and engage R&D with specific technical findings, clear questions, and well-defined escalation requests.
Value, Adoption & Platform Expansion: Connect customer objectives to Nomas capabilities, define measurable outcomes, and drive adoption beyond the initial rollout. Identify additional workloads, teams, and use cases where Noma can deliver value, coordinating with Sales when commercial follow-up is needed.
Cross-functional Leadership: Coordinate Customer Engineering, Product, Research, Engineering, Security, and Support resources to move customer plans forward, resolve blockers, and bring customer insights back into us.

We're looking for a Technical Account Management Lead to be on the front lines, leading a team of Technical Account Managers and working closely with customers and prospects. In this role, you will drive technical excellence in customer engagements, act as a trusted advisor, and ensure your team consistently delivers high-impact outcomes. You will partner with Sales, Product, and Engineering to shape customer success, translate technical capabilities into business value, and influence the adoption and growth of our platform across accounts.

Lead and mentor a team of TAMs, fostering growth, skill development, and high performance.
Drive strategic customer engagements, ensuring success for our largest and most complex accounts.
Partner closely with Sales, Product, and Engineering teams to align technical solutions with business objectives.
Own and develop value-based relationships with key stakeholders across customer organizations.
Shape customer onboarding, enablement, and adoption strategies to ensure maximum ROI from our platform.
Influence product strategy by capturing customer feedback, requirements, and use cases.
Represent us at industry events, meetups, and conferences, articulating the value of our platform.
Promote best practices and standardization across the TAM organization, improving delivery efficiency and customer satisfaction.

Were looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of over time.
Youll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, youll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup.
Youll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of customers. Youll work closely with Sales, Customer Success, Product, R&D, and Operations, and your teams insights will help shape where goes next.
This is a global role with regular overlap with US working hours.
What Youll Do:
Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers.
Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from customers.
Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion.
Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard.
Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers.
Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks.
Support the Sales team in complex deals that require your involvement.
Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT.
Partner with the COO on scoping and pricing implementation and integration packages.
Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths.
Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers.
Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D.
Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management.
Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs.
Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements.

A Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor youll have a direct impact in helping our customers gain the most value from cloud technology. Youll craft and execute strategies to drive our customers adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. Youll provide advice on architecture, support strategy, project and launch planning as well as ongoing operational issues.

Key job responsibilities
* Youll advise on solutions, provide technical guidance and advocate for the customer.
* Ensure our environments remain operationally healthy whilst reducing cost and complexity.
* Develop trusting relationships with customers, understanding their business needs and technical challenges.
* Using your technical acumen and customer obsession, youll drive technical discussions regarding incidents, trade-offs, and risk management.
* Consult with a range of partners from developers through to C-suite executives.
* Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
* With a bias for action, you'll proactively find opportunities for customers to gain additional value from us.
* Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
* Solve a variety of problems across different customers as they migrate their workloads to the cloud.
* Uplift customer capabilities by running workshops, brown bag sessions, etc.