דרושים » שירות לקוחות » Head of Scaled Customer Success & Retention

As a Senior Business Growth Manager, you'll own growth initiatives end to end. You'll spot the opportunity in the data, size it, design the campaign, launch it and measure the revenue impact. You'll also be a face of the team, leading workshops and webinars for clients and internal teams. This is a 6-month maternity cover, based in Tel Aviv.

This role suits someone who loves digging into data, thinks in experiments and wants to build smarter ways of working with AI.

What you'll be doing
Plan, launch and optimize scaled outbound campaigns (email, in-product and Intercom) that drive adoption, spend growth and retention for self-serve advertisers and publishers.
Design and lead workshops and webinars for clients and internal teams, covering topics like product best practices, growth playbooks and AI-powered workflows.
Find and size growth opportunities in the data, such as budget-capped campaigns, churn risk, product adoption gaps and accounts ready to graduate between segments.
Set KPIs for every campaign, track results in team dashboards and turn results into clear next steps.
Build and improve AI-powered workflows and automations (e.g. Claude, internal agents) that let the team reach more clients with less manual work.
Partner with Product, Marketing, Sales, Data and Account Management to launch initiatives and hand off high-potential accounts.
Share insights and performance reviews with the team and leadership in monthly syncs.

Were looking for a Customer Success Manager (CSM) to own the strategic relationship with our customers, drive business value, and ensure long-term retention and growth. As the counterpart to our Technical Account Managers, youll focus on the customers outcomes, executive alignment, program management, renewal/expansion, and value realization across the platform.
Responsibilities:
Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales.
Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Collaborate with Sales on long-term account strategy and positioning of relevant capabilities.
Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build strong relationships across executive, security, DevOps, and cloud leadership.
Ensure customers achieve measurable outcomes by operationalizing us within their workflows and expanding usage over time.
Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts.

As a Senior Account Manager, you'll own a portfolio of our top strategic clients end-to-end - from onboarding through QBRs and growth planning. You'll drive upsells, uncover expansion opportunities, and turn account insight into revenue, working alongside our global Growth team (US, EMEA, APAC) and closely with Product, Sales, and BI.

This is a senior role with real scope: you'll own the highest-value accounts in the book, set the playbook other CSMs follow, and have a direct line to shaping how the Growth org scales.

Responsibilities:
Revenue Growth - Grow and scale strategic client budgets through upsell and cross-sell.
Client Communication - Build long-term client relationships through proactive, high-value engagement and in-person visits.
Collaboration - Partner with product and sales to align on client needs and growth opportunities.
Strategic Leadership - Drive cross-team initiatives using AI and data to shape client strategy.
Reporting & Analysis - Turn performance data into insights that drive client decisions.
Team Standards - Build and scale playbooks that raise the bar for account management.

We're looking for an experienced, business-oriented CSM Team Lead to lead our Customer Success team and help our customers maximize the value .
This role combines team leadership with commercial ownership, focusing on customer retention, product adoption, expansion, and revenue growth. You'll be responsible for coaching the team, strengthening customer relationships, reducing churn, and driving business outcomes while working closely with Sales, Product, and Technical Support.
What youll do:
Lead, mentor, and develop a team of Customer Success Managers.
Drive customer adoption, retention, and long-term customer success.
Build strong relationships with Israeli customers and act as the primary escalation point when needed.
Identify upsell and cross-sell opportunities to increase customer value and company revenue.
Develop strategies to reduce churn and improve customer health.
Monitor team performance and Customer Success KPIs, ensuring continuous improvement.
Collaborate closely with Sales, Product, Marketing, and Technical Support to deliver an outstanding customer experience.
Coach team members through regular feedback, training, and professional development.
Improve Customer Success processes, playbooks, and best practices.

Were looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of over time.
Youll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, youll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup.
Youll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of customers. Youll work closely with Sales, Customer Success, Product, R&D, and Operations, and your teams insights will help shape where goes next.
This is a global role with regular overlap with US working hours.
What Youll Do:
Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers.
Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from customers.
Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion.
Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard.
Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers.
Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks.
Support the Sales team in complex deals that require your involvement.
Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT.
Partner with the COO on scoping and pricing implementation and integration packages.
Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths.
Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers.
Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D.
Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management.
Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs.
Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements.

we are looking for a Account Manager, Mid-market and Enterprise.
What youll do:
Own the relationship for a portfolio of 50 strategic Mid-market and enterprise accounts, acting as their main point of contact and keeping a clear, current picture of account health across every entity and region
Build and maintain executive-level relationships with CFOs, Controllers, VPs of Finance, and Procurement, establishing executive sponsorship on both sides and multi-threading across business units
Develop and execute strategic account plans for each customer, with clear growth targets, risk mitigation, and success milestones
Drive growth in spend across your book: retention, deeper adoption across entities and departments, and expansion into new products and regions
Lead renewals and commercial negotiations end to end, working through procurement, legal, and security review processes
Lead executive business reviews with senior stakeholders and C- Level to align on strategic priorities, demonstrate ROI, and shape the joint roadmap
Mitigate and mirror customer needs to cross-department teams to drive product adoption and satisfaction.
Act as the voice of our customers internally, feeding insight to Product, Support, and Marketing and influencing the roadmap for large-account needs
Forecast renewals and expansion accurately and keep CRM data current

Were looking for a Customer Success Manager who understands performance marketing, loves working with customers, and is excited about AI.

What youll do
Own the customer journey from onboarding through adoption, optimization, and expansion.
Work closely with growth, performance, and CRO teams.
Help customers get the most out [ and its AI agents.
Understand their campaigns, funnels, audiences, and conversion goals.
Review performance and proactively identify opportunities to improve CVR, CPA, ROAS, and revenue.
Support customers with integrations, tracking, analytics, and technical troubleshooting.
Bring customer feedback directly into our product team.
Help build the processes and playbooks that will allow Customer Success to scale.

Were looking for a Customer Success Manager with a strong technical background in Salesforce to help customers achieve their desired outcomes with us. This role combines deep technical knowledge, project management skills, and consultative communication to drive adoption, retention, and expansion.
Key Responsibilities:
Serve as the primary post-sale contact for customers, managing onboarding, implementation, and ongoing success.
Develop success plans, business reviews, and performance metrics tied to customer goals.
Maintain and renew customer contracts on a yearly basis
Identify and convert upsell and expansion opportunities by aligning our capabilities to evolving customer needs.
Build a deep understanding of each customers Salesforce architecture, GTM processes, and data structure to guide adoption of our platform.
Configure and optimize us within Salesforce environments; provide hands-on technical guidance during rollout.
Partner with Product and Engineering teams to surface customer feedback, use cases, and feature requests.

Develop your career, get acknowledged for your impact, and work with talented people who love what they do in one of Tel Avivs top SaaS scale-ups!
Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, youll ensure that our customers realize maximum value from platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities
Own the customer relationship - serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization - ensure clients are maximizing adoption of platform and achieving measurable ROI.
Executive engagement - build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy - represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning - lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution - anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership - educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.