דרושים » שירות לקוחות » Senior Business Growth Manager (Maternity Cover)

we are looking for a Junior Customer Success Manager.
This role reflects an evolution of our Customer Success function: rather than a CSM managing day-to-day account needs, this is a strategic ownership role for our hyper-growth book.
What youll do:
Manage a portfolio of 85+ startup and scaled accounts as their main day-to-day contact, keeping account health and activity current.
Drive activation and adoption after go-live, making sure customers fully use the cards, expense, and spend management features they signed up for
Monitor usage data and health signals to spot churn risk early, and escalate with a clear recommended next step
Run regular check-ins with customer admins and finance teams, and prepare business reviews for larger accounts
Own the expansion opportunities process for your portfolio: identify, qualify, and drive upsell and cross-sell opportunities.
Own the renewal process for your portfolio end to end: track upcoming renewals, flag risk early, lead the renewal conversation, and close renewals on time
Resolve customer requests and escalations in partnership with Support, Operations, and Implementation
Share customer feedback with Product and Marketing to help shape the roadmap and customer communications
Use AI tools daily to work faster: account research, call summaries, follow-ups, and reporting

As a Senior Account Manager, you'll own a portfolio of our top strategic clients end-to-end - from onboarding through QBRs and growth planning. You'll drive upsells, uncover expansion opportunities, and turn account insight into revenue, working alongside our global Growth team (US, EMEA, APAC) and closely with Product, Sales, and BI.

This is a senior role with real scope: you'll own the highest-value accounts in the book, set the playbook other CSMs follow, and have a direct line to shaping how the Growth org scales.

Responsibilities:
Revenue Growth - Grow and scale strategic client budgets through upsell and cross-sell.
Client Communication - Build long-term client relationships through proactive, high-value engagement and in-person visits.
Collaboration - Partner with product and sales to align on client needs and growth opportunities.
Strategic Leadership - Drive cross-team initiatives using AI and data to shape client strategy.
Reporting & Analysis - Turn performance data into insights that drive client decisions.
Team Standards - Build and scale playbooks that raise the bar for account management.

We are seeking an execution-driven, data-savvy Head of Scaled Customer Success & Retention to lead the post-onboarding revenue and retention engine within our Customer Experience department.

In this role, you will lead a multidisciplinary team composed of Business Account CSMs, a Failed Payments Recovery Specialist, and a Product Reviews Specialist. You will combine people leadership with tech-touch methodologies, building automated workflows, AI-assisted outreach, and proactive playbooks that maximize customer lifetime value, protect subscription revenue, and scale our operations without linear headcount growth.

This is a builder role designed for a hands-on leader who bridges customer success, marketing mechanics, and lifecycle automation to drive measurable business outcomes.

Key Responsibilities
Team Leadership & People Management: Lead, mentor, and establish operational cadences for a team of 5 direct reports
Business-User Growth & Retention: Lead the proactive CS motion for large accounts. Define account qualification standards, accelerate time-to-value, and build repeatable playbooks that drive product adoption, upsell opportunities, and long-term retention.
Automated Failed-Payment Recovery (Dunning): Own the end-to-end failed payment recovery motion. Transform our existing outreach into a scalable, multi-channel automated system that recaptures involuntary churn at high volume.
Reputation & Social Proof Programs: Oversee the strategy for generating high-quality reviews across key platforms to drive organic acquisition and brand trust.
AI-Driven Journey Optimization: Serve as the primary revenue owner in CX for AI automation initiatives. Ensure maximum revenue conversion rather than just deflecting volume.
Trial-to-Paid Conversion: Partner with Product and Growth teams to eliminate friction points during the customer lifecycle to increase conversion from trial to paid subscriptions.

Were looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of over time.
Youll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, youll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup.
Youll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of customers. Youll work closely with Sales, Customer Success, Product, R&D, and Operations, and your teams insights will help shape where goes next.
This is a global role with regular overlap with US working hours.
What Youll Do:
Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers.
Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from customers.
Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion.
Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard.
Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers.
Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks.
Support the Sales team in complex deals that require your involvement.
Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT.
Partner with the COO on scoping and pricing implementation and integration packages.
Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths.
Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers.
Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D.
Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management.
Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs.
Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements.

Develop your career, get acknowledged for your impact, and work with talented people who love what they do in one of Tel Avivs top SaaS scale-ups!
Enterprise Customer Success Manager (CSM) plays a critical role in building strong, long-term relationships with our enterprise clients. As the trusted advisor and main point of contact for senior stakeholders, youll ensure that our customers realize maximum value from platform while driving measurable impact for their business.
This is a highly strategic and consultative role that requires strong business acumen, excellent communication skills, and proven experience working with senior executives in large, complex organizations. Our Enterprise CSMs are natural leaders who combine analytical depth with customer empathy, helping clients succeed through thoughtful guidance, structured planning, and proactive engagement.
Responsibilities
Own the customer relationship - serve as the primary point of contact and strategic advisor for enterprise accounts.
Drive value realization - ensure clients are maximizing adoption of platform and achieving measurable ROI.
Executive engagement - build trusted relationships with senior stakeholders, delivering insights and recommendations at an executive level.
Customer advocacy - represent the voice of the customer internally, collaborating with Product, R&D, and other teams to drive improvements.
Strategic planning - lead quarterly business reviews, success planning sessions, and ongoing enablement initiatives.
Crisis management & resolution - anticipate risks, troubleshoot issues, and ensure timely resolution with professionalism.
Thought leadership - educate clients on best practices, new capabilities, and industry trends to continuously elevate their marketing maturity.

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Were looking for a Founding Business Development Representative to build Looras outbound motion from the ground up.
This is a high-impact opportunity to define our target market, identify and engage enterprise prospects, develop messaging and outbound playbooks, and create the pipeline that will fuel Looras next stage of B2B growth.
Youll work closely with the B2B sales and leadership team, with significant ownership over how we approach the market. This role is ideal for a true outbound hunter who enjoys opening doors, experimenting with messaging, and turning data and market feedback into a repeatable sales motion.
What Youll Do:
Identify, research, and prioritize high-potential enterprise accounts acros key markets and industries.
Build and maintain target account lists and map key decision-makers and stakeholders within each account.
Execute highly personalized, multi-channel outbound campaigns across email, LinkedIn, phone, and other channels.
Develop and continuously optimize messaging, sequences, and cadences based on results.
Engage prospects to uncover business needs, pain points, and potential use cases for Loora.
Qualify prospects based on ICP fit, business need, relevant stakeholders, and timing, and book qualified discovery meetings with the AE.
Maintain accurate CRM data and manage outbound workflows in HubSpot and other sales tools.
Partner closely with Sales, Marketing, and Product to share market insights and improve messaging and positioning.
Track activity, conversion, and pipeline metrics and use data to continuously improve performance.
Help build Looras outbound playbook, including ICP definition, messaging, qualification criteria, sequences, and best practices.

We're looking for a strategic Product Marketing & Go-to-Market leader to build the strategy that takes Movement Intelligence into new verticals. Working at the intersection of Product, Clinical, Sales, Customer Success, and Marketing, reporting to the Chief Growth and Marketing Officer, you'll shape vertical strategies, define how our value translates across different healthcare markets and turn complex product, clinical, and data capabilities into clear, compelling narratives that customers immediately understand and act on. You'll combine strategic thinking with exceptional storytelling, and build go-to-market plans that turn new market opportunities into scalable growth.
What youll lead
Help redefine how healthcare understands human movement.
Lead the go-to-market strategy and execution for new products and strategic initiatives.
Craft the strategic narrative behind every launch and go-to-market initiative, connecting customer challenges, clinical evidence, business outcomes, positioning, messaging, and commercial execution into one compelling story.
Build and execute go-to-market strategies for existing and emerging healthcare verticals, defining target segments, ideal customer profiles, priority use cases, buyer journeys, value propositions, and routes to market.
Own the end-to-end execution of go-to-market programs, orchestrating every launch across Product, Sales, Marketing, Clinical, and Customer Success to ensure every campaign component is delivered on time and performs as one cohesive experience.
Translate product and vertical go-to-market strategy into integrated, multi-channel campaigns, developing messaging and content across landing pages, emails, LinkedIn, webinars, PR, presentations, sales enablement, case studies and customer communications.
Conduct customer, market, and competitive research to identify market opportunities, customer needs, buying behaviors, market dynamics, growth opportunities and competitive differentiation.
Equip commercial teams with messaging, proof points, sales narratives, and storytelling frameworks, that help advance enterprise conversations and drive growth.
Identify opportunities to improve customer adoption and expansion throughout the customer journey, including patient and frontline employee engagement initiatives.
Establish scalable Product Marketing and Go-to-Market frameworks that support our company's continued growth while influencing product strategy and commercial success.

We are looking for a Product Marketing Leader with deep strategic thinking and a passion for translating product value into clear, compelling customer narratives.
In this role, you will sit at the intersection of product strategy, customer insight, and marketing execution, owning the storytelling behind our most important initiatives and ensuring consistency across every customer touchpoint.
You will lead product value articulation end to end, from market and customer research, through defining core USPs and shaping launch narratives, to execution across landing pages, email, and full funnel marketing experiences.
We believe three things matter for every role: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll:
Own positioning and messaging for new products, major features, and strategic initiatives, defining what is new, why it matters, and why now
Translate product strategy and capabilities into clear, differentiated customer value that resonates across segments
Shape launch narratives end to end, from early go-to-market alignment with product teams through post-launch optimization
Lead qualitative and quantitative customer research to uncover real motivations, needs, and objections, and use those insights to sharpen messaging
Guide copy and narrative direction across landing pages, lifecycle emails, and marketing funnels to ensure consistent and compelling product storytelling
Improve conversion and feature adoption by continuously testing, measuring, and refining how we communicate value
Reduce go-to-market friction by embedding messaging strategy early in the product development process
Partner closely with leadership and cross-functional teams to shape go-to-market strategy, align on product narratives, and strengthen customer-facing communication across channels.