Customer Experience Specialist

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8841875

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24/09/2026

Customer Support Specialist

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for an ambitious, detail-oriented problem solver to join our Customer Support team.

This is an opportunity to build deep product expertise and develop your career in one of Israels most thriving high-tech companies. You will begin by completing a thorough onboarding program and mastering the foundations of customer support . You will then spend your day solving real customer problems, learning a complex product, and helping businesses get the most out of Connecteam.

This is a fast-paced, high-volume environment with high standards. We are looking for someone who enjoys difficult challenges, learns quickly, notices the small details, and is willing to keep investigating until a problem is properly understood and resolved.

Over time, strong performers may take ownership of a product or operational domain, deepen the teams knowledge, train others, work with Product and R&D, and contribute to processes, tools, data, AI, and automation initiatives. Broader responsibility is earned through strong performance and mastery of the core role.

Key Responsibilities
Provide fast, high-quality support primarily through live chat, as well as email and occasional Zoom calls
Learn product in depth and guide customers according to their business needs
Investigate customer issues systematically, challenge initial assumptions, and take ownership through resolution
Manage a high volume of customer conversations while maintaining accuracy, empathy, and a high-quality experience
Educate customers on best practices and help them use more effectively
Identify recurring customer friction, product gaps, and opportunities to improve customer adoption or expand their use
Work with Product, R&D, and other teams to move complex issues forward and translate technical findings into clear explanations
Strengthen the teams knowledge by improving documentation, training materials, processes, and communication around product updates
Use data, technology, AI, and other tools to investigate problems and improve how the team works
As you develop in the role, take ownership of a product or operational domain and become a trusted point of knowledge for the wider team
The position includes occasional evening shifts, as well as Fridays and holidays on a rotation with the rest of the team.

Requirements:
Excellent verbal and written communication skills in English and Hebrew
Strong learning ability and the capacity to master a complex product
A service-oriented approach with strong customer-facing skills
Strong problem-solving skills and the persistence to investigate difficult issues
High attention to detail and a commitment to quality
A proactive, hands-on attitude and a strong work ethic
Professional ambition and a desire to become excellent, take ownership, and increase responsibility over time
Structured and logical thinking, with the ability to distinguish facts from assumptions
Curiosity about technology, systems, data, and AI, and the ability to learn and use new tools independently.
Openness to direct feedback and continuous improvement
The ability to perform effectively in a fast-paced, high-volume environment
A collaborative attitude and the ability to work well as part of a team

This position is open to all candidates.

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8832904

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20/09/2026

Knowledge and Training Specialist

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Requirements:
* 2+ years of experience in Customer Success Management in a large-scale company - a must.
* 2+ years of experience designing and delivering effective training programs - a must.
* Exceptional communication, presentation, and interpersonal skills to engage and train professionals effectively.
* Professional-level English proficiency with excellent written and verbal communication skills.
* Experience in creating and managing knowledge base articles and training documentation.
* Strong research, analytical, and instructional design skills to develop engaging content for diverse audiences.
* Familiarity with learning management systems (LMS), e-learning tools, and knowledge-sharing platforms - an advantage.
* A proactive, self-driven mindset with strong organizational skills and attention to detail.
* A Can-Do approach with the ability to manage multiple projects and adapt to changing priorities. Nice to have
* Experience leveraging AI tools for content creation, such as AI training video generation.
* Familiarity with Customer Relationship Management ( CRMgreenTxtBg!) platforms and associated workflows.
* Prior experience in a fast-paced, high-growth technology company environment. Working with AI This role will leverage AI to enhance content creation efficiency, potentially through tools that assist in generating drafts for KB articles or even creating initial video scripts for training modules. However, the strategic direction, Quality Assurance, and nuanced delivery of training will remain a critical human-led function, ensuring our training is accurate, empathetic, and perfectly tailored to our Customer Care team's needs.

This position is open to all candidates.

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8827066

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18/10/2026

Customer Support Specialist

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Shifts and English Speakers

We are looking for a Customer Support Specialist to join our growing team and serve as a trusted partner for our customers. We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.
You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.
Responsibilities:
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.
Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.
Quickly develop deep product knowledge and become a trusted advisor for customers.
Manage customer requests from investigation through resolution, escalating when needed.
Collaborate closely with Customer Success, Product, Operations, and Support teams.
Document knowledge, share best practices, and contribute to process improvements.
Identify opportunities to improve customer experience and internal workflows.

Requirements:
Excellent written and verbal communication skills in English.
Strong customer-facing skills with the confidence to lead conversations, training sessions, and problem-solving discussions.
Fast learner with a technical mindset and the ability to quickly understand complex systems and workflows.
Self-motivated, proactive, and comfortable working independently while collaborating effectively with a team.
Strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Ability to perform under pressure while maintaining a positive, customer-focused attitude.
Experience working in a SaaS environment required; startup or high-growth company experience is an advantage.
Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

This position is open to all candidates.

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8861996

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אירעה שגיאה בשליחת פרטיך למשרה

13/10/2026

Customer Support Engineer

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market."- Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.

Requirements:
As a Technical Support, you will be regarded as a company product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.
Required skill set:
Overall 3+ years of experience in customer-facing, pre-sale/post-sale positions working with complex IT solutions.
Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along with a broad understanding of the enterprise software world.
Significant experience required in the areas of file systems and scale-out NAS Implementation
An advantage to candidates that have In-depth knowledge and hands-on experience with S3 and high-performance computing.
Excellent written and verbal communication and presentation skills.
An advantage to candidates that have hands-on lab and hardware management experience.
An advantage to candidates that have experience working in a rapidly growing entrepreneurial, dynamic start up.
MS or B.Sc. in CS, CE, EE or related fields.
Ability to travel. To be successful in this role, you will need to travel around 20% of the time.

This position is open to all candidates.

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8855320

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4 ימים

Customer Service Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We're looking for an experienced Customer Service Manager to join our and take ownership of the customer service team.
You will be responsible for managing and professionally leading our outsourced customer service center, building and improving service processes, setting service standards and KPIs, and ensuring a high and consistent level of service across the customer journey.
This is a hands-on role with broad responsibility, ideal for someone who understands customer service deeply, is comfortable working with multiple stakeholders and external vendors, and knows how to build practical processes and solutions in a fast-paced, marketing-driven environment.
??Ramat HaHayal, Tel Aviv?? Full-time position with an on-site work model

What you'll do
* Take ownership of Mami's customer service team, manage, monitor and professionally lead an outsourced customer service center
* Build, implement and improve service processes, procedures, quality controls and KPIs
* Own service targets and ensure fast response times and agreed SLAs
* Adapt the service operation to a high volume of campaigns, marketing initiatives and ongoing content activity
* Work closely with Credit, Loyalty Programs, Marketing, Digital, Operations, Technology and external vendors
* Build and implement knowledge management solutions to improve service quality, consistency and response times
* Implement advanced AI tools to improve Customer Experience and streamline service operations
* Identify pain points, gaps and opportunities for improvement, and drive practical solutions

Requirements:
* Proven experience managing customer service centers, customer service operations and/or Customer Experience
* Experience in customer service within consumer clubs, loyalty programs and/or credit card companies
* Experience working with an outsourced customer service center or external service provider
* Experience building service processes, procedures, KPIs and quality controls
* Hands-on experience implementing and working with advanced AI tools
* Strong analytical, organizational and problem-solving skills
* Ability to work in a fast-paced environment with multiple stakeholders and priorities
* Strong customer service orientation and high service standards
* Excellent communication and interpersonal skills, with strong attention to detail and the ability to see the bigger picture
* Experience with knowledge management systems - advantage

About us: we are a fast-growing B2C commerce startup built on community, trust, and authentic connection. What started as Maayan Adams creator-led store has become a leading consumer brand with over 400,000 active users. Now, Mami is evolving into a tech-driven platform empowering creators and communities to build their own personalized shopping experiences, redefining how people connect, create, and shop online.

This position is open to all candidates.

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8780361

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אירעה שגיאה בשליחת פרטיך למשרה

19/10/2026

Director of Implementation & Customer Experience

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and English Speakers

Were looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of over time.
Youll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, youll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup.
Youll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of customers. Youll work closely with Sales, Customer Success, Product, R&D, and Operations, and your teams insights will help shape where goes next.
This is a global role with regular overlap with US working hours.
What Youll Do:
Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers.
Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from customers.
Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion.
Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard.
Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers.
Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks.
Support the Sales team in complex deals that require your involvement.
Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT.
Partner with the COO on scoping and pricing implementation and integration packages.
Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths.
Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers.
Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D.
Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management.
Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs.
Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements.

Requirements:
6+ years in post-sale roles at B2B SaaS companies, such as Professional Services, Implementation, Support or Customer Experience
3+ years managing global, distributed teams, including managing managers
Proven experience leading implementations and managing projects with large customers at SaaS companies
Experience working with global Enterprise and Mid-Market customers in the US and Europe
Hands-on use of AI tools in your day-to-day work
Strong project management, organization, and communication skills, and a hands-on leader whos comfortable moving between strategy and execution, and rolling up your sleeves on customer projects when needed
Native or near-native English
Big Plus:
Experience with integration projects: ERP (especially NetSuite), HRIS, SSO, and SFTP
Familiarity with finance and accounting workflows
Background in fintech, payments or spend management

This position is open to all candidates.

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8863068

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13/10/2026

On Cloud - Customer Success Engineer

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are looking for a company On Cloud - Customer Success Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market." - Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality, and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
As a company On Cloud - Customer Success Engineer, you will be regarded as acompany technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the company "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption.
Your focus will extend beyond traditional support into active customer success-helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the company AI OS across the world's leading public and private cloud platforms.
Key Responsibilities
Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments.
Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the company On Cloud product portfolio.
Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell).
Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus).
Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the company AI OS itself.
Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability.
OnPrem/Hybrid Integration: Work with customers to integrate our company On Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures.
Cross-Functional Collaboration: Partner with our company engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities.

דרישות:
Experience: 5+ years of experience in technical customer-facing roles (Customer Success, Technical Support, Cloud Engineering, or Post-Sales) working with complex cloud infrastructure, networking, or storage solutions.
Multi-Cloud Expertise: Extensive expertise with Cloud Service Providers (CSPs) like AWS, Azure, and GCP, covering instance management, operations, and the ability to quickly ramp up on any missing provider. המשרה מיועדת לנשים ולגברים כאחד.

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8855293

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15/10/2026

Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a highly motivated, talented, resourceful and energetic individual to join our company for the next phase of our fast moving story as Customer Success Manager.
This Customer Success Manager role is an opportunity to join our team, help build a strong customer success department and make a significant impact. Through an impeccable support experience, you will help our customers solve their aching conflicts, while drawing new insights and working closely with other team members in order to build and improve our product.
Responsibilities:
- Represent the voice of the customers and be part of the product development roadmap.
- Build CS working processes, suggest innovative solutions and look for service improvement opportunities.
- Be the point of contact for our customers on all media channels.
- Prioritize open issues, and ensure technical and service-related issues are handled quickly and appropriately.
- Build onboarding and training processes, and data knowledge centers.
- Support a team of CS representatives (Students).
- Study & implement new tools.

Requirements:
- LL.B.
- Excellent level of English.
- Excellent team player with strong interpersonal skills.
- High motivation to always learn new things and innovate current processes.
- Organizational skills.
- A passion for providing excellent customer service, and an understanding of its importance.
- CSM Experience / experience with CSM tools / B2C experience - big advantage.

This position is open to all candidates.

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8859659

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אירעה שגיאה בשליחת פרטיך למשרה

13/10/2026

Customer Success Manager - International

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are seeking a highly motivated Customer Success Manager to join our team. This role is essential in ensuring our clients outside of NA (EMEA & APAC) achieve maximum value from our solutions. The ideal candidate will have a strong background in customer success, excellent communication skills, and a passion for cybersecurity.
Responsibilities:
Develop and Maintain Relationships: Act as the primary point of contact post-sales, building strong relationships with customers and internal stakeholders.
Understand Customer Goals: Provide tailored support and solutions based on customers' goals and challenges.
Customer Deployment and Onboarding: Ensure a plan is in place for deployment, onboarding, and expanded use of our platform.
Monitor Customer Health: Track health metrics and proactively address any issues or concerns.
Manage Accounts: Ensure timely renewals and identify upsell opportunities.
Feedback Loop: Gather customer feedback and collaborate with internal teams to inform product development and improvements.
Collaborate on Issues: Work with technical support and engineering teams to resolve complex customer issues.

Requirements:
3+ years in customer success, account management, or a customer-facing related role with security teams (preferably SecOps/MDR).
Proven experience managing and growing customer accounts.
Ability to manage multiple customer accounts and projects simultaneously.
Proficiency in CRM tools and other relevant software.
Excellent problem-solving and analytical skills.
Familiarity with the different products, processes and ecosystem that security teams usually have.
Proficient in written and spoken English, with the ability to effectively communicate complex ideas and technical concepts.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8855747

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29/09/2026

Customer Enablement Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Required Customer Enablement Manager
About the Role:
We believe that well-equipped post sales teams are the driving force to deliver and scale world-class customer experiences. Were looking for a Customer Enablement Manager to help us build and scale enablement programs that make an impact, from onboarding to continued growth.
In this role, youll create impactful learning experiences, design onboarding programs, and develop content that helps our CS teams manage customer relationships with confidence.
You will bridge the gap between Product, GTM, CS, and Delivery, ensuring our teams dont just have the tools, but have mastered the skills & routines that drive customer value.
This is an internal-facing position, not a customer-facing role.
What Youll Do:
Develop and manage onboarding programs to help new hires ramp up quickly and confidently.
Support ongoing training initiatives for existing CSMs, including skills development and product/process updates
Create and maintain enablement content - such as CS guides, playbooks, training kits, demo flows, technical guides, and certifications.
Collaborate cross-functionally with CS, Product Marketing, and RevOps to support process improvements.
Track enablement impact using key performance metrics to continuously improve programs
Feature & Pilot Facilitation: Partner with Product & Technical Product to ensure the smooth rollout of new features, ensuring CS adoption runs smoothly.

Requirements:
2+ years of hands-on experience in Customer Success Enablement or Instructional Design at a global tech company
Experience working closely with GTM teams (Customer Success / Sales)
Experience designing and building structured, effective learning paths and training modules end-to-end
Experience managing enablement platforms (LMS, CMS, or knowledge bases)
Strong ownership mindset: a proven track record of independently managing and executing cross-functional projects
Excellent writing, editing, and communication skills in English
A creative, data-driven thinker who can connect learning solutions to real business needs
High attention to detail, strong independence, and the ability to manage your own priorities
Advantages:
Experience with tools like Salesforce, Gainsight, Gong/Chorus, Outreach, or similar.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8837197

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