We are looking for a Technical Customer Success Manager to own our customer base outside the United States as we scale internationally. Reporting to the VP, Customer Success, you will take ownership of multiple accounts across Israel, Europe, and APAC, acting as both the commercial and technical point of contact for the region. A core focus of this role is driving renewals and upsell/expansion revenue - you will drive retention and growth across your territory as a key lever for the companys overall growth.
Key Responsibilities
Drive renewals and expansion revenue for the rest-of-world region as a primary goal - drive net revenue retention (NRR) through proactive renewal management and upsell/cross-sell strategy
Own the post-sale customer lifecycle end-to-end across multiple accounts in Israel, Europe, and APAC: onboarding, adoption, technical health, renewals, and expansion
Serve as both the commercial and technically credible point of contact for your portfolio, engaging directly with security engineers, platform teams, and CISOs
Drive deployment coverage and adoption - monitor the gap between what a customer is paying for and what they have actually instrumented, and act on it
Own runtime policy tuning, integration depth, and the quality of the signal Oligo delivers to customer internal workflows and environments.
Run business reviews framed around security outcomes and product usage
Operate a tiered coverage model: high-touch engagement for strategic accounts, and a lighter, Support-assisted motion for the long tail
Build and maintain health scoring and risk assessment for the region, surfacing churn risk early enough to act on it
Build and continuously improve the regional renewals and expansion motion, including forecasting, pipeline management, and risk mitigation for at-risk accounts
Partner closely with Sales on renewal and expansion opportunities, and with Product and R&D to feed regional customer insights into the roadmap
Partner with the Technical Account Manager and the Global Support & Operations team on onboarding, escalations, and anything requiring engineering attention
Act as an escalation point for critical customer issues across the region
Represent the voice of the rest-of-world customer in internal strategy and product discussions
Help define how Oligo covers the region as the customer base grows, building repeatable process rather than one-off solutions
דרישות:
4+ years in a customer-facing post-sales role in B2B SaaS - Technical Customer Success Manager, Technical Account Manager or Solutions Engineer
Proven track record of owning and exceeding renewal and expansion/upsell targets in a B2B SaaS environment
Several years of experience specifically within cybersecurity or a closely related technical domain (e.g., cloud security, application security, DevSecOps)
Hands-on experience with Kubernetes, containerized environments, Linux, and at least one major cloud platform - able to read a deployment charts and hold your own in a conversation with a App Sec or DevOps engineer
Deep technical understanding of modern software environments - cloud infrastructure, application architecture, APIs, and how security tooling integrates into customer environments
Working understanding of application security, vulnerability management, and how a SOC operates day to day
Comfortable identifying, adopting, and championing AI tools to improve CS workflows, efficiency, and customer experience
Comfortable engaging directly and credibly with technical stakeholders (security engineers, CISOs, SOC teams)
Strong commercial acumen, with experience contributing to a renewals/expansion forecasting process
Fluent Hebrew and English, written and spoken
Willingness and ability to work across time zones, covering European and APAC customers with occasional overlap with US colleagues
Excellent communication skills, with the judgment to operate independently as our first Customer Success hire outside the US המשרה מיועדת לנשים ולגברים כאחד.