We are looking for an experienced, driven, and detail-oriented Senior Collections & AR Specialist to join CFO Office.
As part of the Billing team, you will report to the Billing Director and take ownership of global collections operations. You will work directly with customers and collaborate closely with Finance, Sales, Customer Success, Account Management, and other cross-functional teams to ensure timely payments, resolve complex billing and payment issues, and identify opportunities to improve processes and drive operational efficiencies to support the companys cash flow performance.
This is a hands-on role for someone who enjoys building strong customer relationships, solving problems, and continuously improving processes in a fast-paced global SaaS environment.
Requirements: 5+ years of hands-on Collections and Accounts Receivable experience in a global B2B SaaS company - required
Educational background in Finance, Accounting, Economics, Business Administration, or a related field
Strong knowledge of accounts receivable and collections processes
Proven experience managing complex customer accounts, disputes, and escalations
Native-level proficiency in written and spoken English - required
Advanced proficiency in Microsoft Excel - required
Exceptional attention to detail, accuracy, and follow-through - required
Strong customer-facing communication and interpersonal skills
Excellent negotiation, problem-solving, and conflict-resolution abilities
Strong analytical skills with the ability to identify trends and recommend process improvements
Ability to manage multiple priorities in a fast-paced, global environment
Strong time-management and organizational skills
High level of ownership, accountability, and independence
Experience with NetSuite and/or Recurly - an advantage
Experience working with Salesforce, Zendesk, banking platforms, payment gateways or similar systems - an advantage
This position is open to all candidates.