abra professional services is seeking an IT Support Technician to provide technical support, maintain IT systems, and troubleshoot hardware and software issues in a dynamic work environment. This is a full-time position located in central Israel, with career advancement opportunities for suitable candidates. Key Responsibilities: • Provide technical support to approximately 400 employees, including computers, peripheral equipment, and software. • Install, maintain, and update operating systems and applications. • Diagnose and resolve hardware and software issues. • Work with servers, backup systems, and communication networks. • Document technical issues and solutions in the service desk ticketing system.

We are a trusted name in advanced tracking, identification, and security solutions since 1988. We deliver multi-disciplinary solutions that combine hardware, software, communications, and cloud-based platforms in the fields of secure identity, public safety, and smart monitoring.
We are seeking a dedicated and detail-oriented Monitoring Technical Support Specialist ( NOC ) to support our global monitoring operations. In this role, you will be on the front line of system operations, proactively monitoring live dashboards and screen alerts, rapidly responding to system triggers, executing standard operational runbooks, and ensuring maximum uptime and performance across strict SLA timelines.
Key Responsibilities
* Continuously monitor live operational screens, dashboards, and alerting systems to detect IoT device, network, or server anomalies in real time.
* Triage, acknowledge, and take immediate corrective actions on incoming system alerts and automated incident notifications.
* Execute predefined incident response procedures, operational runbooks, and remediation workflows to resolve issues swiftly.
* Document incidents, troubleshooting steps, and operational actions accurately within Jira Service Desk and ticketing systems.
* Monitor production environments to uphold strict SLA response and resolution targets for global clients.
* Respond promptly to customer inquiries and technical issues, ensuring timely resolution.
* Maintain clear, Real-Time incident communication with internal stakeholders and technical account managers. Participate in rotating 24/7 operational shifts, including day, night, weekend, holiday, and on-call coverage.

We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how youll make an impact:
Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users
Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one
Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently
Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls)
Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects - planning carefully to minimize business impact
Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding
Collaborate with Legal, Security, and HR on compliance requirements - including GDPR and Israeli Privacy Law - and contribute to internal security initiatives such as penetration testing and DLP
Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules
Keep our Jira ticketing system clean and current - resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly
Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks

We are looking for an IT Support Technician to join our team in Tel Aviv, Israel. In this role, you will troubleshoot and resolve technical issues related to workstations and manage vendor relationships and IT stock to ensure smooth operations. This is a hybrid position that requires providing support both over the phone and in person.
מה תעשו
Provide daily technical support for laptops, software applications, VOIP phones, smartphones, tablets, printers, and other computer hardware.
Quickly respond to requests for technical assistance over the phone or via ticketing system
Identify and escalate issues requiring urgent attention to appropriate teams or leadership.
Manage relationships with vendors to ensure timely ordering, delivery, and distribution of IT equipment.
Oversee IT stock management, ensuring adequate supplies, tracking inventory, and maintaining accurate records.
Assist in organizing and prioritizing technical projects to meet deadlines.
Be available for occasional weekend work, after-hours support, and on-call duties as needed.
Ability to travel to locations (as needed) without restrictions, locations such as UAE and Jordan.
This is an on-site role, and the employee will be expected to work from the office full-time.

We are looking for a proactive and customer-oriented Technical Support Engineer (L1/L2) to join our team in Kfar Saba. This role combines hands-on customer support (Level 1 & 2) with technical troubleshooting and QA involvement.
You will be the main point of contact for customers in Europe and Israel, and also serve as a backup for the US support team, ensuring excellent service while contributing to product quality and continuous improvement.
You will play a key role in customer satisfaction and product quality, acting as the bridge between customers and our product. Your work will directly impact how customers experience and how our platform continues to improve.
Responsibilities:
Customer Support & Communication
Provide excellent support via email, chat, phone, and video calls
Guide customers, demonstrate the system, and solve issues in real time
Ensure a high-quality support experience and strong customer satisfaction
Technical Troubleshooting (L1/L2)
Investigate and resolve technical issues end-to-end
Analyze logs, use internal tools, and perform basic database queries
Reproduce issues and document findings clearly
QA & Product Involvement
Take part in QA activities and collaborate with QA and development teams
Validate fixes and support testing (regression, sanity checks)
Identify recurring issues and contribute to product improvements
Documentation & AI Tools
Maintain and improve technical documentation and knowledge base
Use AI tools to enhance support efficiency and workflows

We're looking for an experienced IT Support Specialist to join our global IT support team. You'll be the first point of contact for our employees worldwide, resolving hardware, software, and access issues, leading onboarding and offboarding, and collaborating on IT workflow improvements and automation.
Day-to-Day Support:
Provide first-line technical support to employees across all global offices, ensuring fast, professional, and customer-oriented service.
Troubleshoot hardware, software, and network issues, primarily on macOS with some Windows.
Support cloud and SaaS platforms, including Microsoft 365, Slack, Zoom, and other internally used tools.
Provide AV support for the auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies.
Process Ownership & Projects:
Administer and monitor cloud infrastructure components, including Azure AD/Entra ID, Intune, Kandji, and AWS services.
Lead and execute employee onboarding and offboarding processes, including provisioning, access governance, device setup, and security compliance.
Partner closely with Systems and Security teams to identify, escalate, and resolve complex technical issues and improve IT workflows and automation.
Participate in IT projects and initiatives with other teams to improve internal systems and the employee experience.

We're looking for an IT Engineer to join our growing IT team in Tel Aviv. You'll be responsible for the day-to-day systems, infrastructure, and support that keep us running - from employee laptops to network infrastructure to the tools our teams rely on every day. This is a hands-on role for someone who takes pride in getting the details right, enjoys solving problems for people, and wants to help build IT operations that scale with a fast-growing company.

Responsibilities
Provide expert-level IT support to employees, troubleshooting software, hardware, and network issues across the company.
Own the onboarding and offboarding process end-to-end - provisioning laptops, setting up accounts, and ensuring secure de-provisioning.
Maintain and support our IT infrastructure and physical systems, including the comms room, server racks, network devices, and meeting room technology.
Manage the lifecycle of IT assets - laptops, monitors, peripherals, and equipment - including procurement, inventory tracking, maintenance, and disposal.
Identify opportunities to automate repetitive work and build scripts or tools that improve IT operations.
Manage relationships with IT vendors and support procurement of equipment and software licenses.
Support the implementation of information security policies, manage user permissions, and help ensure IT operations meet compliance requirements, including HIPAA.
Create and maintain clear documentation for IT systems, processes, and procedures.

Reports to: IT & IS Manager Department: IT & IS Position Summary We are looking for an experienced , hands-on IT professional to join the IT team, support and execute ACS's global IT infrastructure, ensuring secure, reliable, and efficient technology services across the organization. The role includes responsibility for IT infrastructure, Microsoft 365, cloud services, cybersecurity, business applications, end-user support, and participation in cross-functional IT and digital transformation projects. Primary Duties & Responsibilities · Execute and maintain the company's global IT infrastructure, servers, networks, cloud services, and Microsoft 365 environment. · Provide Tier 2/3 technical support to employees worldwide by responding to IT service requests, troubleshooting hardware, software, network, and system issues, and ensuring timely resolution. · Own and execute end-user IT service requests (tickets), including help desk operations and daily end-user support to ensure a smooth user experience. · Support employee onboarding and offboarding, including user account management, device provisioning, and access permissions. · Administer user accounts, endpoint devices, security policies, backups, and disaster recovery solutions. · Maintain and support business applications, including ERP, CRM, HR systems, and collaboration platforms. · Implement cybersecurity controls and monitor compliance with company security policies. · Lead or participate in IT infrastructure, cloud, automation, and digital transformation projects. · Work closely with external vendors and service providers. · Collaborate closely with the Senior IT Administrator , sharing knowledge, coordinating day-to-day operational activities, and providing mutual backup to ensure continuous IT support. · Prepare and maintain technical documentation, IT procedures, and system configurations.

We are constantly growing and are excited to share that we are looking for an It Specialist to join our fantastic team!

What you'll be doing?
Diagnose and resolve IT technical issues involving internet connectivity, Servers issues (VM and cloud), email clients, VPN, and various operating systems.
Leverage AI tools and assistants to streamline support workflows, automate routine tasks, and improve troubleshooting efficiency.
Monitor and resolve customer incidents, ensuring accurate classification and timely updates. Adhere to customer SLAs for swift service restoration. Expertly
Manage users and permissions in Active Directory, AZURE AD, G-suite, Terminal Services, and address hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, meeting rooms, and other IT equipment.
Write scripts to optimize automation across the organization.
Troubleshoot software applications and operating system issues for seamless IT operations.
Look for trends occurring in the environment, gather evidence and facts to raise these to the attention of the team, so the problem can be identified and resolved, and future recurring issues can be avoided and collaborate with other IT team members to escalate and resolve complex technical issues.
Create procedures and create new documentation for both technical and end-user roles.
Stay current with the ongoing expansion and development of the company - be aware of system information, changes, and updates.
Provide troubleshooting, diagnosing, and resolving issues while maximizing customer satisfaction.
Provide comprehensive support to our entire organization, both locally and remotely.
Collaborate with vendors to procure hardware and software solutions as needed.
Stay updated on industry trends and advancements to recommend improvements in IT systems.

Founded in Tel Aviv in 2016, UVeye is a computer vision and data company that creates automatic vehicle inspection systems to encourage road safety and increase transparency across the automotive industry. With key partnerships including General Motors, Volvo, and CarMax among others, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 250 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We are looking for an IT Support Specialist for our IT team in the Tel Aviv office.
A day in the life and how you’ll make an impact: Own day-to-day IT support - hardware, software, connectivity, and AV issues with a focus on fast, thorough resolution and clear communication with end users Manage device provisioning and onboarding: JumpCloud enrollment, Okta user setup, and laptop configuration across Mac, Windows, and Linux, ensuring every new hire is fully operational from day one Support and maintain conference room AV systems - PTZ cameras, mixers, microphones, displays, and speaker setups and create user guides so employees can run their own meetings confidently Maintain and document server room infrastructure: cable mapping, backup appliance inventory, DGX GPU server maintenance, and network hardware (access points, switches, firewalls) Coordinate and execute scheduled maintenance windows for critical infrastructure, including DGX server upgrades, network changes, and cabling projects — planning carefully to minimize business impact Take ownership of IT projects end-to-end, including Role-Based Access Control (RBAC) rollouts across departments, SaaS license tracking, and vendor onboarding Collaborate with Legal, Security, and HR on compliance requirements — including GDPR and Israeli Privacy Law — and contribute to internal security initiatives such as penetration testing and DLP Manage vendor relationships: sourcing and comparing quotes, opening purchase requests, tracking deliveries, and coordinating installation schedules Keep our Jira ticketing system clean and current — resolving tickets within SLA targets and maintaining accountability against KPI metrics the team tracks weekly Contribute to IT process improvement: writing runbooks, producing internal guides, and identifying opportunities to automate or streamline repetitive tasks