Technical Onboarding & Implementation Manager Who We're Looking For - The Dream Maker We’re looking for a senior, hands-on Technical Onboarding & Implementation Manager to own and scale the onboarding experience across both SMB and Enterprise customers. You’ll personally lead complex implementations from contract signature through successful activation and first value, while building the workflows, playbooks, and processes that support a scalable onboarding function. This requires the experience and judgment to define how onboarding should work, alongside the technical depth and drive to execute it yourself. You’ve done this before: independently owned customer implementations, built processes from the ground up, aligned stakeholders, and resolved technical and operational blockers. You’re comfortable taking an open-ended challenge and turning it into a clear plan, a working process, and a successful customer outcome. This is a senior individual contributor role with full ownership of onboarding delivery and process development from day one. You’re motivated by hands-on work and comfortable operating independently, with the opportunity to build and lead the onboarding team as the function grows. About Chargeflow Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model. Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud. The Impact You’ll Have Help customers reach activation and first value faster through clear, well-managed implementations. Improve onboarding completion rates and remove recurring technical and operational blockers. Build a repeatable, measurable onboarding operation that can support growing customer volume and a future team. What You’ll Own End-to-End Implementation Independently own Enterprise onboarding from contract signature and requirements discovery through implementation, activation, and handoff to Customer Success. Serve as the primary customer point of contact, leading conversations with operational, technical, and executive stakeholders. Define implementation scope, success criteria, plans, timelines, and responsibilities. Manage risks and dependencies, and drive every project through completion. Manage multiple implementations simultaneously, including complex SMB customers who need additional technical guidance. Hands-On Technical Delivery Personally investigate and troubleshoot API integrations, webhooks, data flows, and configuration issues. Own integration blockers through resolution, involving Engineering when needed with clear findings, context, and requirements. Work directly with customers and internal teams to validate integrations and ensure readiness for activation. Building Workflows & Processes Design, implement, and continuously improve onboarding workflows, playbooks, documentation, and customer communications, building from scratch where needed. Establish clear onboarding stages, completion criteria, ownership, escalation paths, and cross-functional handoffs. Put processes into practice yourself, use them in live implementations, and refine them based on customer outcomes and delivery experience. Define and own onboarding KPIs, including completion rates, time to activation, and time to value. Monitor active accounts, identify stalled implementations, and proactively drive customers toward completion. Introduce automat

We are seeking a Senior Software Architect to lead and shape the architectural vision of our SaaS healthcare platform, guide the adoption of cutting-edge AI technologies, and ensure our solutions remain scalable, secure, and future-ready. This is a hands-on, strategic leadership role that combines visionary system design, proof-of-concept development, and AI-first innovation enablement.

Responsibilities
1. Architectural Leadership
Define, communicate, and evolve the platforms architectural vision to ensure alignment with business goals.
Lead high-level design discussions and decisions for new and existing products.
Establish and maintain architectural principles, standards, and patterns across all engineering teams to ensure consistency and coherence.
Drive cloud-native architecture in AWS with a strong focus on scalability, availability, performance, and cost efficiency.
2. Innovation & Emerging Technology
Build POCs and pilots for new solutions, frameworks, and AI capabilities.
Evaluate emerging trends in AI, LLMs, MCPs, agents, and developer productivity tools, ensuring strategic adoption where relevant.
Initiate projects/features to solve widespread problems (including work with Support, DevOps, Infosec)
3. AI Tooling Evangelism
Spearhead engineering-wide adoption of AI-assisted development workflows, including developer productivity tools, code copilots, automated quality checks, and automated documentation.
Define best practices, guidelines, and governance for AI usage in development (e.g., Cursor configuration rules, prompt engineering standards).
Educate and mentor teams on effective AI utilization for engineering, product, and operational tasks, taking into account security, costs, and compliance.
4. Technical Governance & Best Practices
Overall ownership of the system scalability, COGS, and stability of our product(s)
Define standards for coding, testing, CI/CD, and monitoring.
Enforce architectural and design reviews for key initiatives.
5. Cross-functional Collaboration
Work closely with Engineering, Product, Data Science, DevOps, and Security teams to deliver well-architected solutions.
Communicate complex technical concepts to non-technical audiences, including executives and external partners.
Collaborate with customers and partners when needed to align architecture with integration requirements.

As a Product Manager at Balance, you will own and evolve core product experiences that power how businesses manage and optimize their financial workflows. You will lead cross-functional initiatives across engineering, design, sales, and customer teams to deliver scalable, reliable, and intuitive solutions. As part of our evolution, you will help shape AI- and agent-driven workflows that redefine how financial operations are built and experienced. You will drive product initiatives end-to-end, identify new opportunities for growth, and ensure alignment with business goals and regulatory requirements.

Responsibilities
Own a core product domain, driving strategy, execution, and outcomes.
Collaborate with cross-functional teams including engineering, design, sales, and marketing to define requirements and deliver high-impact solutions.
Work closely with internal stakeholders and external partners to understand APIs, integrations, and system constraints.
Engage directly with customers and prospects to understand their workflows, validate solutions, and support enterprise conversations.
Translate complex business processes into simple, scalable, and user-friendly product experiences.
Define and ship AI-powered and agent-based product capabilities, both in customer-facing workflows and internal tooling.
Continuously monitor and improve product performance across both technical reliability and key business metrics.
Stay informed about industry trends, regulatory changes, and emerging technologies to identify new opportunities.

Were hiring a ML Engineer to accelerate AI-driven innovation across B2B SaaS platform.
Youll be at the forefront of building intelligent systems that power core product experiences and automate internal operations, driving efficiency, speed, and scale across the organization. This is a high-impact, hands-on role in a fast-growing, AI-first company where machine learning is a foundational pillar, not a bolt-on feature. You'll partner with product, engineering, and operations teams to design and implement powerful ML and LLM-based solutions that make a measurable difference.
What You Will Do:
Build Intelligent Systems: Design and develop ML/LLM-powered solutions that solve real-world challenges across product and internal workflows.
Own Full Lifecycles: Take projects from concept all the way to production, including model training, evaluation, integration, and monitoring.
Leverage State-of-the-Art Tools: Work with leading frameworks like LangChain, Hugging Face, TensorFlow, and PyTorch to deliver cutting-edge functionality.
Collaborate Cross-Functionally: Partner with product managers, engineers, and stakeholders to embed AI capabilities into user-facing features and backend services.
Ship at Scale: Build and maintain scalable APIs and services, integrating best practices in CI/CD, observability, and cloud infrastructure.
Report with Impact: Share progress, challenges, and results clearly with technical and executive stakeholders.

In this role, you will architect and implement large-scale distributed systems, low-level platform components, and high-performance services that underpin core product stack. You will drive technical strategy across system reliability, performance, and scalability, partnering closely with product, infrastructure, and data engineering teams to deliver systems that operate at global scale with high availability and efficiency.
Software Engineer, Systems Responsibilities
Architect and implement large-scale distributed systems and platform services that support high-throughput, low-latency workloads across Meta's product infrastructure
Lead the technical design of systems components including storage layers, compute pipelines, networking abstractions, and service orchestration frameworks
Identify and resolve systemic performance bottlenecks through instrumentation, profiling, and targeted optimization across the full systems stack
Define and enforce service level objectives for owned systems, building dashboards, alerting pipelines, and runbooks to reduce mean time to mitigation during incidents
Drive reliability improvements by reducing failure surface, designing resilient rollout strategies, and leading regular resiliency and overload testing exercises
Collaborate with cross-functional partners across product engineering, infrastructure, and data science to align system architecture with evolving product and business requirements
Establish and evolve coding standards, architectural patterns, and engineering best practices for systems development across the broader organization
Leverage AI-assisted development workflows to accelerate design iteration, code generation, and systems analysis, applying sound judgment on when to rely on AI versus deep systems expertise
Mentor other engineers on systems design principles, debugging methodologies, and production operations, and contribute to onboarding programs for new team members
Lead incident retrospectives, identify root causes of complex production failures, and drive implementation of systemic improvements to prevent recurrence

We're hiring a hands-on delivery engineer to take Cortex deployments from initial setup through production rollout and keep them running well afterward. You'll own the technical execution of Cortex projects for our customers: standing up the platform, onboarding data sources and endpoints, tuning detections, and building automation playbooks. Once a deployment goes live, you'll also pick up operational issues for it and for other customers.
Responsibilities:
Configure and deploy Cortex XDR, XSIAM, and XSOAR, translating architecture and design decisions into a working environment
Lead endpoint agent rollout, log source and data onboarding, and integration configuration across a customer's security and IT stack
Tune detection rules and correlation logic to reduce noise and align with each customer's environment and threat profile
Build and maintain XSOAR playbooks that automate response actions and reduce manual triage work
Troubleshoot production issues across the platform: agent health, ingestion failures, integration breakage, playbook errors, and detection gaps
Write clear documentation and runbooks
Escalate to Palo Alto support channels when an issue requires vendor involvement, and manage the case through to resolution
Validate a project's technical scope against the signed SOW before kickoff, and flag gaps or risks early

At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. We are looking for a Tech Lead to join our System Validation & Verification team - someone who combines deep hands-on automation expertise with the leadership skills to drive technical direction, mentor engineers, and own end-to-end quality strategy for a complex, enterprise-grade distributed storage system. This role is centered on test design and development - the ideal candidate is someone whose craft is writing and owning tests for complex product features, and elevating a team to do the same at a high level. If you thrive at the intersection of architecture, code, and quality - and get energized by the challenge of making large-scale systems provably correct - this role is for you.

Responsibilities:

* Lead the technical direction of the automation group: define best practices, set coding standards, and guide architectural decisions for testing methodologies and new feature implementations
* Remain hands-on: actively write, review, and contribute to test code alongside the team, leading by example rather than by title
* Design detailed test plans for new features, and review and approve implementation designs proposed by team members for how those features will be tested
* Engage with R&D and Product from the earliest stages of feature development, providing input on testability, edge cases, and quality requirements before implementation begins
* Design and own test strategies for large, cross-cutting features involving multiple services and components working together
* Mentor and grow team members, conducting code reviews and elevating the team's engineering quality
* Work closely with development, product, and architecture teams to influence design decisions from a quality and testability standpoint
* Drive root cause investigations of complex, hard-to-reproduce issues - race conditions, timing-sensitive failures, and problems that only surface at scale
* Own release sign-off decisions - you'll have the authority to say "not good enough"
* Identify gaps in test coverage across service boundaries and drive initiatives to close them