We are looking for an ambitious, detail-oriented problem solver to join our Customer Support team.
This is an opportunity to build deep product expertise and develop your career in one of Israels most thriving high-tech companies. You will begin by completing a thorough onboarding program and mastering the foundations of customer support . You will then spend your day solving real customer problems, learning a complex product, and helping businesses get the most out of Connecteam.
This is a fast-paced, high-volume environment with high standards. We are looking for someone who enjoys difficult challenges, learns quickly, notices the small details, and is willing to keep investigating until a problem is properly understood and resolved.
Over time, strong performers may take ownership of a product or operational domain, deepen the teams knowledge, train others, work with Product and R&D, and contribute to processes, tools, data, AI, and automation initiatives. Broader responsibility is earned through strong performance and mastery of the core role.
Key Responsibilities
Provide fast, high-quality support primarily through live chat, as well as email and occasional Zoom calls
Learn product in depth and guide customers according to their business needs
Investigate customer issues systematically, challenge initial assumptions, and take ownership through resolution
Manage a high volume of customer conversations while maintaining accuracy, empathy, and a high-quality experience
Educate customers on best practices and help them use more effectively
Identify recurring customer friction, product gaps, and opportunities to improve customer adoption or expand their use
Work with Product, R&D, and other teams to move complex issues forward and translate technical findings into clear explanations
Strengthen the teams knowledge by improving documentation, training materials, processes, and communication around product updates
Use data, technology, AI, and other tools to investigate problems and improve how the team works
As you develop in the role, take ownership of a product or operational domain and become a trusted point of knowledge for the wider team
The position includes occasional evening shifts, as well as Fridays and holidays on a rotation with the rest of the team.
Requirements: Excellent verbal and written communication skills in English and Hebrew
Strong learning ability and the capacity to master a complex product
A service-oriented approach with strong customer-facing skills
Strong problem-solving skills and the persistence to investigate difficult issues
High attention to detail and a commitment to quality
A proactive, hands-on attitude and a strong work ethic
Professional ambition and a desire to become excellent, take ownership, and increase responsibility over time
Structured and logical thinking, with the ability to distinguish facts from assumptions
Curiosity about technology, systems, data, and AI, and the ability to learn and use new tools independently.
Openness to direct feedback and continuous improvement
The ability to perform effectively in a fast-paced, high-volume environment
A collaborative attitude and the ability to work well as part of a team
This position is open to all candidates.