דרושים » כספים וכלכלה » KYC Support Specialist

We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.
The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Lead end-to-end solution delivery for Agentic Commerce deployments, from scoping through go-live
Work directly with risk and compliance teams at customer organizations to define workflows, configure policies, and validate outputs
Translate merchant risk, chargeback, and dispute management requirements into product configurations and implementation plans
Serve as the domain authority for merchant acquiring risk within the product team, informing roadmap decisions with operational knowledge
Act as the primary point of contact with LLM partners, managing the relationship, aligning on use cases, and coordinating joint development efforts
Manage implementation timelines, customer expectations, and cross-functional dependencies during deployment
Document learnings from implementations to improve onboarding materials, playbooks, and product defaults
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our company is more than a Professional Services firm, we are a community of people driven by impact. As a leading firm providing Audit, Tax, and Advisory services, and part of one of the worlds largest global networks, we work with the most influential organizations in the market, combining deep expertise, innovation, and advanced technology. We are guided by integrity, responsibility, and forward thinking in everything we do. Our people are at the center, with space to lead, grow, and build meaningful careers in a collaborative environment that connects personal success with real value for business and society. we are seeking a Forensic and Fraud Risk Management Consultant to join the Forensics & Compliance team The role includes:
* Understanding business processes, identifying and assessing fraud and misconduct risks and assessing effectiveness of risk-mitigating controls through interviews, documentation review and data analysis.
* Conducting data analytics to detect, identify, and investigate suspected and confirmed financial crime incidents, including fraud and embezzlement, bribery and corruption, money laundering, and related misconduct.
* Performing forensic collection and analysis of digital information as part of internal investigations and legal proceedings.
* Advising organizations on risk management and mitigation strategies related to fraud, financial crime and compliance risks.

We Are more than a Professional Services firm, we are a community of people driven by impact. As a leading firm providing Audit, Tax, and Advisory services, and part of one of the worlds largest global networks, we work with the most influential organizations in the market, combining deep expertise, innovation, and advanced technology. We are guided by integrity, responsibility, and forward thinking in everything we do. Our people are at the center, with space to lead, grow, and build meaningful careers in a collaborative environment that connects personal success with real value for business and society.
Job Description: Working within a consulting team specializing in supporting insurance companies in implementing regulatory and supervisory requirements, combining business, financial, and technological aspects. Key Responsibilities:
* Participation in large-scale and diverse consulting and audit projects, including consulting in the fields of information systems and finance
* Mapping regulatory requirements and translating them into technological and organizational solutions
* Defining procedures and controls in the areas of cybersecurity, authorizations, business continuity, and IT
* Writing risk management reports, policy documents, and regulatory position papers
* Working with both internal and external interfaces - regulation, legal, operations, and IT

We Are more than a Professional Services firm, we are a community of people driven by impact. As a leading firm providing Audit, Tax, and Advisory services, and part of one of the worlds largest global networks, we work with the most influential organizations in the market, combining deep expertise, innovation, and advanced technology. We are guided by integrity, responsibility, and forward thinking in everything we do. Our people are at the center, with space to lead, grow, and build meaningful careers in a collaborative environment that connects personal success with real value for business and society. About the Role Our Cross Border Risk Department provides regulatory advisory services to leading financial institutions in Israel and globally - including banks, investment funds, institutional entities, insurance companies, and FinTech firms. We are looking for a Regulatory Consultant to join our team specializing in implementing international financial regulations for major financial institutions. If you aspire to build a career in compliance and advisory - this is your chance! Key Responsibilities
* Provide ongoing advisory and support to financial institutions in implementing FATCA, CRS, and QI regulations
* Liaise with clients in Israel and abroad to collect information, conduct surveys, and perform controls
* Draft procedures, design workflows, and define control mechanisms in line with regulatory requirements
* Assist in adapting IT systems and technological solutions to meet compliance standards
* Analyze data and reports in Excel, identify anomalies, and draw conclusions
* Prepare reports for tax authorities, draft opinions, and deliver client-ready outputs
* Participate in client training sessions and deliver professional explanations

we are looking for a driven and detail-oriented Deal Desk Specialist to join our growing Deal Desk team in Tel Aviv. As part of our Finance Revenue Operations function, youll play a critical role in driving deal efficiency, quote management, facilitating contract review, pricing strategy, and cross-functional collaboration - helping us scale smarter and close deals faster.

Youll report to the Head of Deal Desk and work closely with stakeholders across Sales, Customer Success, Legal, Finance, and MIS.

If you are a highly motivated, organized, proactive, independent, self-starter who enjoys working in a dynamic, fast-paced, and collaborative environment, where you want to be! We view the ideal candidate as one who has excellent business acumen, strong attention to detail, and experience in a growing startup.
What will you do
Partner with Sales and Customer Success to structure strategic deals, advise on pricing and discounting, and support quote creation.

Review non-standard deal requests and business cases; provide recommendations aligned with company goals.

Ensure compliance with internal policies, deal approval processes, and system accuracy (primarily Salesforce).

Collaborate with cross-functional teams (Legal, Finance, MIS) to remove roadblocks and accelerate deal cycles.

Own and maintain Salesforce data quality for closed deals; define and enforce deal hygiene standards.

Analyze deal patterns, pricing trends, and process bottlenecks; surface actionable insights to improve efficiency and profitability.

Support the rollout of automation, process improvements, and reporting tools within the Deal Desk ecosystem.

Contribute to the creation and refinement of playbooks, guidelines, and best practices.

We're looking for a Senior Car Insurance Pricing Expert to help shape how our company prices risk across our global business, from our Tel Aviv office.
This isn't a traditional actuarial role. You'll sit at the intersection of Insurance, Data Science, Product, Engineering, and Business Strategy on our Insurance team, owning hard pricing and risk-management problems end to end. That means finding opportunities, designing better approaches, building scalable tools with technical teams, and turning insights into decisions that move growth, profitability, and risk selection forward.
You might be a trained actuary, a pricing leader, a decision scientist, or a technically strong insurance operator who's built serious pricing capabilities. Formal credentials are a plus, but they're not the point. The point is whether you can use data, insurance intuition, statistical rigor, and AI-enabled tools to solve complex pricing problems better and faster than the industry standard.
We believe three things matter for every role at our company: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work.
Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you'll
Own and evolve core components of our company's Car pricing strategy, bringing analytical rigor and product-minded creativity to how we price risk
Identify high-leverage opportunities across rating, underwriting, segmentation, risk selection, growth, profitability, and portfolio management
Build, evaluate, and improve Car pricing and risk models using actuarial methods, machine learning, AI-enabled workflows, and strong business judgment
Partner with Data Science, Product, Engineering, Finance, and Growth to turn pricing ideas into scalable capabilities
Translate complex pricing problems into clear product and platform requirements, helping teams build internal tools that make better decisions faster
Define and track key metrics - loss ratio, rate adequacy, conversion, retention, segmentation lift, and model performance - to keep decisions grounded in real impact
Make complex actuarial and pricing concepts clear and actionable for technical and non-technical audiences alike, and help build pricing acumen across the Tel Aviv team.

Were expanding our team and searching for an early-career Junior Risk Team Representative to act as a vital gatekeeper for our operations.

Working within the fast-paced online payments industry, your core responsibility will be to identify, assess, and monitor risk. Through data analysis, exposure evaluation, and fraud prevention, you will collaborate closely with our clients, partners, and internal teams.

Job requirements
What youll do:

Analyze data from multiple sources to evaluate risk exposure and develop mitigation strategies.

Troubleshoot and resolve customer issues via email, Slack $ Microsoft Teams

Collaborate cross functionally with internal teams to present actionable insights.

Play a crucial part in ensuring secure and informed decision making within the organization.

Work in a fast paced environment that requires quick learning and high attention to detail.

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io The Role We are looking for an experienced, strategic, and data-driven Director of Sales Operations to lead, scale, and optimize our global sales infrastructure. In this role, you will manage two core pillars: our Salesforce & Sales Operations team, and our Sales Data Analytics team. You will be responsible for driving operational excellence, streamlining processes, and equipping our sales teams in Israel and New York with the tools, insights, and workflows they need to win. If you thrive at the intersection of strategy, technology, and people management, this is the place for you. Key Responsibilities: Team Leadership: Lead, mentor, and scale a high-performing global team consisting of Sales Operations specialists, Salesforce administrators, and Sales Data Analysts. Process Optimization: Own the end-to-end sales process lifecycle. Continuously analyze, refine, and streamline workflows for both local (Israel) and remote (New York) sales teams to drive productivity and eliminate friction. Tech Stack & Salesforce Ownership: Serve as the strategic owner of our CRM (Salesforce) and broader sales tech stack. Drive platform adoption, data integrity, and implement scalable tools to support complex B2B sales cycles. Data-Driven Strategy: Partner with the Sales Data Analytics team to deliver actionable insights, pipeline analysis, forecasting models, and performance dashboards for sales leadership and executives. Cross-Functional Collaboration: Act as the bridge between Sales, Marketing, Finance, Legal, Data and Product to align on targets, commission planning, lead-to-revenue funnels, and data consistency. Sales Enablement: Design and implement rules of engagement, territory mapping, and lead routing strategies to maximize the efficiency of our global sales reps.