We are looking for a Technical Customer Success Manager to own our customer base outside the United States as we scale internationally. Reporting to the VP, Customer Success, you will take ownership of multiple accounts across Israel, Europe, and APAC, acting as both the commercial and technical point of contact for the region. A core focus of this role is driving renewals and upsell/expansion revenue - you will drive retention and growth across your territory as a key lever for the companys overall growth.

Key Responsibilities

Drive renewals and expansion revenue for the rest-of-world region as a primary goal - drive net revenue retention (NRR) through proactive renewal management and upsell/cross-sell strategy
Own the post-sale customer lifecycle end-to-end across multiple accounts in Israel, Europe, and APAC: onboarding, adoption, technical health, renewals, and expansion
Serve as both the commercial and technically credible point of contact for your portfolio, engaging directly with security engineers, platform teams, and CISOs
Drive deployment coverage and adoption - monitor the gap between what a customer is paying for and what they have actually instrumented, and act on it
Own runtime policy tuning, integration depth, and the quality of the signal Oligo delivers to customer internal workflows and environments.
Run business reviews framed around security outcomes and product usage
Operate a tiered coverage model: high-touch engagement for strategic accounts, and a lighter, Support-assisted motion for the long tail
Build and maintain health scoring and risk assessment for the region, surfacing churn risk early enough to act on it
Build and continuously improve the regional renewals and expansion motion, including forecasting, pipeline management, and risk mitigation for at-risk accounts
Partner closely with Sales on renewal and expansion opportunities, and with Product and R&D to feed regional customer insights into the roadmap
Partner with the Technical Account Manager and the Global Support & Operations team on onboarding, escalations, and anything requiring engineering attention
Act as an escalation point for critical customer issues across the region
Represent the voice of the rest-of-world customer in internal strategy and product discussions
Help define how Oligo covers the region as the customer base grows, building repeatable process rather than one-off solutions

We are looking for a Senior Software Architect to help define and evolve the architecture of our SaaS platform and core products. You will work closely with product, delivery, and engineering squads to design scalable, reliable systems, set technical direction, and guide teams in making high‑quality architectural decisions that balance delivery speed with long‑term sustainability.
This is a hands‑on, senior technical leadership role: you will spend most of your time shaping architectures with teams, reviewing designs and critical code, and driving shared standards and patterns across the organization, all in an advance agentic environment.
Responsibilities:
Architecture & technical leadership
Define and evolve the architecture for key domains in our platform (APIs, services, data flows, integration, observability, security).
Translate business and product requirements into clear, pragmatic technical designs and architecture roadmaps.
Create and maintain architecture artefacts: diagrams, decision records (ADRs), reference implementations, and guidelines.
Evaluate design options and technology choices, articulate trade‑offs, and lead the decision‑making process with stakeholders.
Push forward the agentic mindset and implementation.
Working with squads (R&D)
Partner with squad leads and senior engineers to design solutions, break down complex problems, and keep implementations aligned with the target architecture.
Participate in design / tech reviews, ensuring non‑functional requirements (performance, resilience, security, operability) are addressed early.
Provide hands‑on support where it matters most: spike and prototype critical flows, review complex pull requests, and help debug tricky production issues.
Partnering with Product
Collaborate with Product to shape technical feasibility, sequencing, and scope for roadmap items and cross‑squad initiatives.
Communicate complex technical topics in simple language to non‑technical stakeholders when discussing roadmap options and trade‑offs.
Standards, reuse, and platform mindset
Define and promote architecture principles, coding standards, and reusable patterns (modules, libraries, services) that reduce duplication and technical debt.
Champion platform thinking: design services and components that can be safely reused across teams and products.
Drive adoption of shared platform capabilities (observability, CI/CD, authentication, data, DevOps tooling) across squads.
Quality, reliability, and continuous improvement
Ensure architectures are observable, operable, and resilient by design; partner with DevOps/SRE on deployment, monitoring, and incident response.
Identify areas of high technical debt or architectural risk and lead structured remediation initiatives.
Help define and track technical KPIs (e.g., performance, reliability, incident volume) tied to architecture decisions.
Mentoring and leadership
Act as a technical mentor and sounding board for senior engineers and tech leads, helping them grow their architecture skills.
Foster a culture of thoughtful design, documentation, and constructive technical debate.
Lead by influence rather than authority: you help teams make better decisions instead of making every decision for them.